Review History for khylo

Avila at Rancho Santa Margarita Apartments


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khylo

prospective ā€¢ Visited 2018

1/29/2018

Last week we viewed, applied and was approved for an apt the same day. We applied the same day to get the amazing move in specials. So we have chosen our apt, been approved, transferred our utilities and mail to the new address as well as got insurance on the new apt. We also turned down several other offers for apts because we had put our deposit and everything was set. Yesterday the leasing agent calls to tell me they made a mistake and the apt we chose would not be ready until 10 days after our lease was up. After some discussion she assured me they would fix this. Today they told me that the problem was solved and they had another apt for us. We agreed to take that one and everything was set once again. Now she has called me back with more apologies about this new apartment not being ready either. So now less than 2 weeks before our agreed upon move date my family has no place to go and this is not okay. We did everything we were supposed to do to secure our apt and none of this is our fault. But now we are SOL because of the mistakes of the people at that property. I'm so disgusted and distraught. I had other options. Good ones but I thought I had a home. And now I don't and my family is in danger of being homeless in less than 2 weeks because of them.

    Review 128 out of 263

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