Review History for Verified Resident 834473

Avila at Rancho Santa Margarita Apartments


Updated Review

Review Author Icon

Resident 834473

Verified Resident ā€¢ 2015 - 2023

1/3/2024

Has much been improved with new management. Parking is much better. Need help with patios. More plants should be planted in beds throughout the complex. Would like to have seen xmas lighting out on property.
    Manager

    1/5/2024

    Avila at Rancho Santa Margarita Apartments
    Thank you for your kind review; we are happy to pass along your comments to the team here at Avila at Rancho Santa Margarita Apartments!
    8 Previous Reviews

    Previous Review

    Review Author Icon

    Resident 834473

    Verified Resident ā€¢ 2014 - 2023

    11/27/2023

    See above community is getting better with new management. They work well with the people who live here. Easy to reach and talk to. Need to be sure people take care of the pets. Too much poop left on grounds. Also there are breeds not allowed living here. Very difficult to manage it since people can bring a dog in after moving in.
      Manager

      12/1/2023

      Avila at Rancho Santa Margarita Apartments
      thank you for your kind review; we are happy to pass along your comments to the team here at Avila at Rancho Santa Margarita Apartments!

      Previous Review

      Review Author Icon

      Resident 834473

      Verified Resident ā€¢ 2013 - 2023

      10/28/2023

      except for parking and the look of the patios I would give it almost 5 stars. Office staff is excellent with JoJo and Raquel. As I have mentioned before some should be hired or one of the leasing people should have the responsibility of walking the buildings, checking the patios, etc and report back to office. Since you initiated the trash valet, people leave the trash cans out all the time. If you correct the parking, patios, you will have better reviews and make it easier to have 100% occupancy. This is your bottom line.
        Manager

        11/3/2023

        Avila at Rancho Santa Margarita Apartments
        thank you for your kind review; we are happy to pass along your comments to the team here at Avila at Rancho Santa Margarita Apartments!

        Previous Review

        Review Author Icon

        Resident 834473

        Verified Resident ā€¢ 2014 - 2022

        8/24/2022

        Correct the parking and maintain patios ( some are like the barios) and a little planting in areas where there is no ground covering. Be aware when you rent an upstairs unit with kids you are going to have issues. When a tenant complains often you need to fix the problem since you may lose a good tenant and each new tenant will have the same issue. Being a tenant others are always complaining to others and it seems like the problems are never fixed.

          Previous Review

          Review Author Icon

          Resident 834473

          Verified Resident ā€¢ 2013 - 2021

          10/21/2021

          Patios are not up to policy and garages are still used for storage. Never changes, either one. Porters are the worst. Trash and dog poop all over the property. Police are always here. 3 x this week. Who rents apartments here?
            Manager

            11/2/2021

            Avila at Rancho Santa Margarita Apartments
            Hello Verified Resident 834473, We appreciate you taking the time to leave us this feedback. Feel free to reach out to us at the leasing office if you'd like to discuss.

            Previous Review

            Review Author Icon

            Resident 834473

            Verified Resident ā€¢ 2013 - 2021

            5/22/2021

            good office staff maintenance are fine as mentioned garages are used for storage making parking at night impossible.. Patios make this place look like the bario. no landscaping except by the leasing office area.
              Manager

              5/24/2021

              Avila at Rancho Santa Margarita Apartments
              Verified Resident 834473, we really appreciate your feedback! If you'd like to discuss these topics further, please don't hesitate to reach out to us at 949-713-3100 so we can find a solution for your. Thank you and have a great day!

              Previous Review

              Review Author Icon

              Resident 834473

              Verified Resident ā€¢ 2013 - 2020

              1/24/2021

              People try in the office but hands are tied by Corp. maintenance is below par. Parking is a disaster and balconys look like my kids bedroom. Nobody follows up to correct. You need an ambudsman to follow up daily.
                Manager

                1/27/2021

                Avila at Rancho Santa Margarita Apartments
                Hello Verified Resident 834473, we appreciate you taking the time to leave us this feedback. We will take into consideration what you have said above and try to come to a solution. If you would like us to discuss this further, you can reach out to us at 949.713.3100. Thank you!

                Previous Review

                Review Author Icon

                Resident 834473

                Verified Resident ā€¢ 2013 - 2020

                10/20/2020

                management before was more accommodating. Do not like to be charged for trash. I do not use it. The trash containers are left out all day. Since there are rats here on the property, do you thing the trash should be left out all day? Your cleanup crew in the morning does not check. Trash is left on the grounds until called into the office.
                  Manager

                  10/31/2020

                  Avila at Rancho Santa Margarita Apartments
                  Hello Verified Resident 834473, we appreciate you taking the time to leave us this feedback. We are always looking for ways to better the lives of our residents during their stay here. If you ever need anything, please do not hesitate to reach out!

                  Previous Review

                  Review Author Icon

                  anonymous

                  Resident ā€¢ 2013 - 2020

                  8/25/2020

                  I have enjoyed living here. However, things have changed. Perhaps it is the ownership's policies or the lack of empathy by some in the office. Everything seems to be a chore. After asking for some maintenance issues to be handled, they had no problem cancelling the work order without letting me know. It is not essential. Can't do anything about it. I like the staff but it seems like their hands are tied. I had 2 issues in the bathroom, clogged drain ( was here before but not corrected) and dripping from the ceiling vent. Second attempt again, not fixed the first time. They decided to make this essential. The chain broke in the master bedroom but since this is not considered essential they will not fix it even thought they will be in the apartment fixing the bathroom issues. The screen is bent and again not essential so this will not be fixed either. Parking is impossible after 6 since few use the garage. The patios look like you are living in Tijuana. Some much non ESSENTIAL items placed there and nothing happens. Our car is in the carport yet there is so much crud in the front of the carport so every time you go into the parking spot your shoes are filthy and track into the car. There outside cleaning crew needs some training because the property looks nothing like it did a year or 2 ago. I am sorry that I like to live in a well kept community. You have a lot to like but it is getting outweighed by what is not liked. Thank you for listning. Don't think anything will change however.
                    Manager

                    9/15/2020

                    Avila at Rancho Santa Margarita Apartments
                    Hi Anonymous, We regret to hear that your recent experience was anything less than exceptional. We will use your comments to refine our efforts to ensure this issue does not happen again.

                    Review 8 out of 263

                    Share This Review

                    March 2024

                    Sun
                    Mon
                    Tue
                    Wed
                    Thu
                    Fri
                    Sat
                    1
                    2
                    3
                    4
                    5
                    6
                    7
                    8
                    9
                    10
                    11
                    12
                    13
                    14
                    15
                    16
                    17
                    18
                    19
                    20
                    21
                    22
                    23
                    24
                    25
                    26
                    27
                    28
                    29
                    30
                    Beds

                    0

                    Baths

                    0

                    Share This Review