Pinewood Apartments
#12,360 #4 #753

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Pinewood Apartments

1000 Pine Ave, Redlands, CA 92373
(39 Reviews)
$1,920 - $2,275/mo

Pinewood Apartments Reviews

(39)

3.1 rating

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39 total reviews

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Corey_L227

Resident 2021 - 2024

3/3/2024

The Slums

The worst experience. New manager Daisy is evicting everyone so they can raise rent. I had a home there for 3 years. As soon as they brought in Daisy I got evicted. Walls are dark beige. Whole place always looks dark. Everything breaks. Outlets smoke. Run!!!!

    Manager

    4/23/2024

    Pinewood Apartments
    Hello Corey, Thank you for sharing your experience with us. We're sorry to hear about your frustrations. We understand management changes can sometimes lead to uncertainty and concerns among residents. We want to assure you our goal is always to create a positive living environment for our residents. We take all feedback seriously and will address the issues you've raised with the highest priority. Your concerns regarding maintenance and safety are particularly important to us, and we will work diligently to resolve them. If you have any further concerns or would like to discuss your situation in more detail, please email us at ResidentsServices@CONAM.com. We value your residency and want to ensure your experience at Pinewood improves. Thank you for bringing these issues to our attention.
    Review Author Icon

    Cynthia Ortiz

    Resident 2018 - 2019

    2/4/2019

    I am my Mother's primary Caregiver, she is a resident at Pinewood Apartments I often spend the night with her to avoid the commute. She loves her apartment home. She appreciates the Office Manager and the Maintenance Staff they are so helpful and considerate of their residents. The outdoor areas are always clean and so beautifully manicured. If there is ever an issue where something in the apartment needs a little work, we go to Diana she is always on top of things and she sends the Maintenance guys right over to get the job done. Mom actually likes when the guys stop by because they are always so kind. We really recommend Pinewood to anyone looking for a peaceful, safe, place to live. Ask for Diana shes the best!!

      Manager

      2/5/2019

      Pinewood Apartments
      Hello Cynthia, Thank you for your review. We take great pride in our community and we are thrilled that you feel the same way! Have a wonderful 2019!
      Review Author Icon

      anonymous

      Resident 2015 - 2017

      6/14/2017

      Office manager Christina is not professional, if you become one of her favorite residents you're lucky but if you aren't one of her favorites then your screwed when you move out. If you want to become a favorite resident try to buy her things or give away gifts. Also security is never around & messing around with residents. Not worth the price at all also. I will never recommend this apartment complex to anyone even if they were desperate for an apartment.

        Manager

        6/14/2017

        Pinewood Apartments
        We're sorry to hear that you've had this experience with out team, and we'd like to do all we can to help. We invite you to reach out to our corporate home office with more details at customerservice@conam.com - ConAm Customer Service
        Review Author Icon

        Darnell_25

        Resident 2017

        4/22/2017

        Hello My name is Darnell smith and I wanted to talk about the excellent customer service I received from Pinewood Apartments. Upon arrival, I was helped by Marisela Lozano and she provided me with great information about the apartment complex. I was able to start my application process right away and her friendliness was a breath of fresh air. Thank you!

          Manager

          4/24/2017

          Pinewood Apartments
          WELCOME DARNELL! Thanks so much for your review. - ConAm Customer Service
          Review Author Icon

          Brandy10

          Resident 2014 - 2016

          8/4/2016

          Pinewood Apartments Homes a place you can call home! Staff & maintenance are always friendky & helpful! Very clean & quite community. They are currently remidekung the main pool, to add bbqs firplace, fire pit, ping ping table, & so much more!

            Manager

            8/5/2016

            Pinewood Apartments
            We're so glad that you're enjoying Pinewood...thanks so much!
            Review Author Icon

            tazd410

            Resident 2015 - 2016

            5/27/2016

            Easy move in experience. We got a one story cottage, which was awesome and close enough to the pool and laundry to be convenient, but not noisy. The office and maintenance staff are professional and pleasant, and always ready to help. They have an online maintenance request, which is awesome. I paid my rent automatically with their payment system and Never a problem with my rent. It's a nice place to live. The pools, laundry area, and gym were upgraded with security cameras this year due to some vandalism, and there haven't been any incidents since. If we didn't need to move, it would be a nice place to stay. Convenient to everything Redlands has, but just far enough away to be quiet. The place is very well kept by professional landscapers, and the trees were just trimmed to keep the buildings and cars safe.

              Manager

              6/2/2016

              Pinewood Apartments
              Thanks for the kind words. It's gratifying to know that we have earned your trust! Happy residents are what we live for! Sincerely. ConAm Director of Customer Service
              Review Author Icon

              Bee73086

              Resident 2013 - 2016

              4/30/2016

              My boyfriend and I have recently moved out of these apartments. It was nice living there, the staff was nice, they fixed things when I asked, a bit slower to fix things when my boyfriend asked. Seems family friendly and cat friendly. The landscaping is well done but the trees drop massive amounts of debris so be prepared to sweep. What I didn't like was after we moved we were charged for 2 carpet cleanings on carpet they had to rip up anyway (we were there 3 years) . 117 to clean which is fair. What was not fair was 160 for carpet cleaning. Then an additional 105 because a stray cat had sprayed at some point. I won't begrudge them the 105 which was because of the stray, we had left our door cracked, someone has to pay. When we moved out we knew we would pay the cleaning fee, but we were not informed that there was a carpet cleaning fee because they had to replace it anyway. We spoke to them and was informed that was the normal carpet cleaning fee everyone received. I found that very frustrating.

                Manager

                5/5/2016

                Pinewood Apartments
                We're so sorry for the confusion, and we'd like to take the opportunity to help clear things up. We are not charging for two carpet cleanings, and are not replacing the carpet. Our Community Manager, Christina, went over your move-out charges in detail with your co-resident. She'd be happy to speak with you as well, and make sure that everything is correct. You can reach her at (909) 793-1530. We're apologize for any miscommunication.
                Review Author Icon

                lira.sharon@hotmail.com

                prospectiveVisited 2016

                3/17/2016

                Response to my call after leaving a message was very prompt. Lupa then left a message. When I called back Lupa answered. Very professional and polite. She was very informative and down to the letter. On my property visit Lupa took me on a very ideal tour through out the property. It was apparent the residents at Pinewood Apts are very happy. My experience with Lupa and the leasing manager was very enjoyable. They are both very professional. They made my leasing painless. I felt very welcomed. Thank you for all that you do. Thank you Sharon S. Lira

                  Manager

                  3/18/2016

                  Pinewood Apartments
                  We love to see this! Thank you for sharing your experience, and we're glad to have you at Pinewood.
                  Review Author Icon

                  TJKDuncan

                  Resident 2010 - 2015

                  12/2/2015

                  This isn't just a place to live, it's a community. I've lived here for about 5 years now and it is a great place for families. All the tenants are very nice to one another and there are plenty of open areas withing the complex where the children can all play together. There are a lot of trees and grass, which is something you don't see at other apartments. They really take care of the grounds and the staff is good at taking care of any maintenance issues that might arise. They also have two pools and their own playground. There is a gym on site too, if you are so inclined. If you are looking for a nice community to raise your family, I would recommend Pinewood.

                    Manager

                    12/2/2015

                    Pinewood Apartments
                    We're so glad to have you, thank you!
                    Review Author Icon

                    anonymous

                    Resident 2012 - 2015

                    11/10/2015

                    This is certainly not a place for those who have a healthy lifestyle and are smoke free. If you don't smoke or don't like the smell of cigarette smoke or if it makes you sick, don't rent here - you will quickly regret it. My particular issues is with regards to smoke from my neighbor entering my bathroom through the air vents (apparently my neighbor smokes in the bathroom?), which then concentrates in my living room and bedroom. I've contacted management at ConAm and Pinewood staff about this and they do not care. Let me repeat - They Do Not Care. I was actually told this was a smoke-free facility, but it was not enforceable, by office staff after my second complaint. 4 conversations with office staff, and two e-mails to ConAm later (all within 6 months), I cannot recommend this place to anyone. Also, rent goes up pretty quickly. My total rent jumped about 40 percent in a three year span - no discount for loyalty. Must have been because I asked them to actually fix something.

                      Manager

                      11/16/2015

                      Pinewood Apartments
                      We apologize for any misunderstanding! We are not, in fact, a smoke-free community, and we are sorry if your were ever given this impression in error. We have ordered fragrance filters for your vents, and will contact your soon to arrange installation. Please contact the Community Manager, Christina, at (909) 793-1530 should you have any further questions or concerns, and she will be happy to help.
                      Review Author Icon

                      anonymous

                      Resident 2015

                      10/15/2015

                      The staff is great nice freindly,,out going attitude,but most of this place rocks they are welling to go the extra mile for there residents.

                        Manager

                        10/16/2015

                        Pinewood Apartments
                        We appreciate your review, thank you!
                        Review Author Icon

                        anonymous

                        Resident 2012 - 2013

                        1/24/2013

                        This apartment complex and staff were a nightmare!!!! First when I was trying to get the apartment they told me the day before my moving day that their company had changed from 2.5 to 3 times the monthly rent. I should have known right then and there to stop the process and look for something else but I didn't and because of that I went a full month and a half without any heat through the coldest time of the year. Each and every time that I went in to report this, they would come out and do a minimal amount of work and call the job complete. But that wasn't the worst problem, upon move in the Verizon employee that was setting up my internet had to take the face plate off the wall in order to reconnect the wires and found loads and loads of mouse or rat feces. After having had a month and a half of no heat(which by law a tenant is supposed to receive) they had the nerve to try and charge me for January's rent. When finally they did replace the furnace, it turns out the furnace coils had been chewed through and… See More>
                          Manager

                          1/30/2013

                          Pinewood Apartments
                          Weâ??re so sorry to hear that your stay at Pinewood did not meet your expectations. We appreciated your prompt communication with the office when problems arose with your heating unit. Unfortunately, the problem with the unit turned out to be more complicated than our first attempt revealed. It required further trips to the apartment, testing, and finally the replacement of the furnace. There was a short wait for this part, during which we offered the use of a portable heater. We do our best to keep residents in the loop about the progress of a work order, and to get it resolved as quickly as possible. Weâ??re sorry if you feel this dragged out! We hope that residents will contact us ASAP if they see any sign of pests. That is something no one wants to live with! Fortunately, no rodents were caught in the unit, and we had our pest control come out to double check the unit again to see if there were any signs of rodents being present and they did not find anything. We want to make sure that we cover all bases when it comes to pests and maintenance issues, so residents should contact us with these issues as soon as they can so that we can get them resolved. Thatâ??s what weâ??re here for. Contact us any time at the community office, or, if you feel that you are not being heard at the community for any reason, contact customerservice@conam.com.
                          Review Author Icon

                          1027gp

                          Resident 2012

                          7/19/2012

                          Pinewood staff is friendly overall the management, Gaby is caring and bussiness orienated. She treats no residemnts diffrent from others. Christina is helpfull and carring. I have lived here for 6 years and seen management come and go they are the only 2 i can say make this place a home. everyday when I check my mail they say hi and ask how my day was. I recommend Pinewood to anyone who wants to call a place home!

                            Manager

                            7/19/2012

                            Pinewood Apartments
                            Thank you so much for the kind words!
                            Review Author Icon

                            angela57

                            Resident 2006 - 2009

                            12/30/2009

                            management looks at the residents as sheeps

                            they recently painted the apartments, where they bubble rapped whole building. so you could not open your window or sliding glass door. cannot breathe .and left them like that for about five days.manager doesnt care if you are bubble rapped for 5 days, she goes to her home cares less if the resident is bubble rapped and cannot even open windows because the painters bubble rapped all the building for aproximately for 5 days.you couldnt even walk thru the pool area because there was a yellow tape around it while they started painting on friday and then they left the tape where you have to walk all around the buildings to check your mail box ,because the painters dont work on weekends .but they dont remove their tapes either.management sucks the big time .she cares less about her residences .all she cares about is her work to finish so she can go home .painters were lacking logic or maybe they thought the residents were sheeps like the manager thinks !!!!i will not renew my lease again!and this apartment!

                              Review Author Icon

                              anonymous

                              Resident 2008 - 2009

                              9/15/2009

                              Rutten Place

                              Pinewood is very old, we are always experiencing leaks everywere. Ex: Restroom sink, kitchen sink, bathtubs, you name it. Not mentioning slab leaks, is when your apt. gets flooded due to very old piping and you have to live like that for a couple of days! The bathtubs are cracking too! this means not been able to take a shower for days! Management, Christine and Amy are a joke, Christine is protected by Karen Thaler, property supervisor, since they know each other for a while. So no matter how much you complain, they will never replace her, unless they replace the supervisor... There has been several apts broken into this year, cars broken into and residents selling illegal substances at the property. Not to mention having a sex offender, not reported as a resident, scarry. The resident satisfaction survey is coming soon, use it to make your opinion count. Make sure Christine and Amy don't charge you anything cash,I requested a receipt and they said it was OK, later I was charge again and since they did not gave me a receipt in the first place, I had to pay twice... They have specials for the people that are… See More>
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                                anonymous

                                Resident 2009

                                8/29/2009

                                DONT LIVE HERE

                                The apartments are very old. Very noisy with lots of screaming kids. Don't put anything in your storage above your parking space, as the locks will be cut and your stuff will be gone. Management sucks ever since Stephanie was let go. Infested with big water bugs and crickets. Laundry rooms, machines are always broken. Major water problems at least one a month requiring entire complex to be without water for a day.

                                  Review Author Icon

                                  KalebDarte

                                  Resident 2007 - 2009

                                  7/18/2009

                                  Outrageous!!!

                                  This property is very old, full of roaches and thermites. At night it's like you are in a horror movie, that's the amount of roaches that come out. The inside of the apartments are infested too. The type of people that Christine and Amy are renting to, make a lot of noise and when you brought this to their attention, they ignore you and give you a bad actitude. Christine is not helpfull at all, she always blames the former manager for her load of work, even when the other lady has been gone for a while already. How unprofessional. Amy is always rude to the residents and is a bubble head, she became an office fixture. Horroble actitude towards the residents. A resident was complainting about something to Amy, when that person left , Amy said, that person will not get their maintenance request done! Unfortunately I witnessed when Ezequiel Bustos, Maintenance Regional for Southern California Region, stated going to tell Pinewood Owner's the $6000.00 gap for wood replacement in 2008 it was due to an increse in the material, which in fact they were stealling from the owner's. Reaserching a little bit more, I found out that the… See More>
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                                    Samria

                                    prospectiveVisited 2008 - 2009

                                    6/5/2009

                                    Old and infested property

                                    Pinewood is a very old property with 35 years, you can not expect much. On the other hand is infested with roaches, they are everywere, specially at night, it is disgusting and unhealthy. Literally the property is falling apart. The management focuses on painting and hiding the real issues, wich are the ones that you can not see, but you will experience after moving in. Christine, manager and Amy Duncan assitant are stupid and un professional. No wonder all the old residents are flying away!! What a shame. The new commers are loud, we can see the property going down. The laundry rooms are always dirty, Chrisitne, manager goes to work like she has not taken a shower, with sandals and when you come into the office, you will find her and Amy always having personal phone calls and with their feet on top of the desk. Christine, always blames on the former resident for all of her work, which in fact when she goes to work she having personal phone calls, if she comes to work. A very serious issue is the asbestos. When you move in they give you a form to sign disclousing not having an asbestos… See More>
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                                      anonymous

                                      Resident 2003 - 2009

                                      5/4/2009

                                      The Best

                                      I think the Pinewood Apatments is a wonderful place to live.Get rid of Amy and it wil be better. She knows nothing and is very rude and stupid. The maintenance staff do the best they can considering they have to work for Amy.

                                        Review Author Icon

                                        kumina

                                        Resident 2009

                                        1/24/2009

                                        Unsafe Place Rude Office Staff

                                        For the holidays there is a lot of theft at the property. I have been living at this property for almost a year and this is nothing new. It is scarry, at one point somebody stole the water drains metal panels, there has been apts been broken into and cars stolen from the parking lot area. The office staff is new and they are always playing in the computer, laughing with each other. Christine the manager and Amy assistant. When you come to the office they made you feel unwelcome all the time. I have wonder if it is because I am not white american, since they seem to be very friendly with this type of residents. On the other hand the water, sewer and trash bill keeps on increasing every month without any notice. When I moved in I was paying $25.00 and now I am paying double the amount. It is ridiculous, when I tried to get some answers with Karen Thaler, property supervisor, she was so appologetic and at the end, she did not gave me any answer nor assistance. There are defiently better places around the area. This is the worst place to pick!!

                                          Review Author Icon

                                          anonymous

                                          Resident 2006 - 2007

                                          1/24/2009

                                          OK 1-bedroom if you live upstairs

                                          The 1 bedroom apartment is definitely larger than most, and the beige tone of the dining room wall made it stand out a bit. However, noise was a serious problem, as the central AC unit is very, very loud when it is on. I'm not sure if the actual AC unit was in the building or what, but it was immensely loud. The neighbors' conversations can also easily be heard, which is unsettling because that means they can hear yours as well. I lived upstairs and never had any problem with theft, but my neighbors below me got a laptop stolen from their bedroom through the window during broad daylight. Living upstairs also meant the apartment heated up faster than the downstairs units because you receive more sunlight, but this place was something else. There must not have been any insulation whatsoever, because it felt like the apartment would get hot very quickly if you shut off the AC. The place I moved to after Pinewood did not have this problem, and it was also upstairs. I also had a tremendous problem with these black spiders in my corner unit. They just kept appearing over and over again. Also, one of… See More>
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                                            KarmiSamuel

                                            Resident 2008 - 2009

                                            1/1/2009

                                            Old property with a lot of maintenance issues

                                            Pinewood has a lot of maintenance problems. Example: Leaks everywere, from the exterior to the interior of the apts. When you place a maintenance request it takes months to be taking care of. The new office staff doesn't know what are they doing. It is a shame that the old manager Stephanie left, she had everything running smoothly, she will be missed. Amy is a bubble head and rude. The maintenance staff are incompetent. My water fluctuates from cold to hot, when taking a shower and the maintenance supervisor says there is nothing wrong with it. We can get seriously injured... Before falling for their specials, reasearch, there are much better properties, speacially towards Brookside Ave. Much better area. Here there are a lot of cars been broken into and gange memebers, selling illegal substances. The water and trash bill keeps on rising every month and the management, ConAm doesn't have a reasonable explanation about the rise in the cost. The majority of other properties in the area do not charge for this type of services, which increase the living at this place and the new washer machines. ConAm removed two washers and increased the rate, in this area this… See More>
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                                              Sonia_123

                                              Resident 2007 - 2008

                                              12/20/2008

                                              So many leaks

                                              This property has to many leaks, it is normal for the residents to soffer from this issue. The property is very old and for the same price that they are asking for, you can move into a newer place, with washer and dryer connections. Amy is rude and arrogant. ESRI employees, make sure before you end up living here to check the area, there are better apartments.

                                                Review Author Icon

                                                Georgie155

                                                Resident 2007 - 2008

                                                12/6/2008

                                                A lot of theft and vandalizm at this property

                                                A lot of cars are been broken into in a regular basis. I am waiting for my lease to expire to move. The manager does what she can, but still we have been having this problem on a regular basis. Apartments are very old and there are always leaks, therefore the water is been turned off on a regular basis, which is an inconvenience for us as renters. The water preassure is very low and when I have placed a work request, it takes more than two weeks for the problem to get resolve. If you place the work order on the weekend forget it will never get done,since the girl in charge of this shift doesn't take care of business and is very rude and arrogant. I currently work at ESRI and moved to this community, due to the proximity to my work, in reality there are better apartments than this one.

                                                  Review Author Icon

                                                  anonymous

                                                  Resident 2007 - 2008

                                                  11/7/2008

                                                  pinewood is great

                                                  PINE WOOD IS AWSOME ESPECIALLY THE MANAGER SHE IS SOO SOO NICE AND KIND SHE ALWAYS HAS PATIENCE. THE PROPERTY IS VERY PRETTY I HAD TWO VERY NICE POOLS AND A PLAYGROUND FOR THE KIDS IT IS A VERY PEACFULL PROPERTY.

                                                    Floor Plans & Pricing

                                                    1 Bedroom

                                                    1 Bed, 1 Bath

                                                    See Floor Plan Details

                                                    2 Bedrooms

                                                    2 Beds, 1 Bath

                                                    See Floor Plan Details

                                                    Disclaimer: Special, prices and availabilities subject to change.

                                                    epIQ Ratings

                                                    What is epIQ?

                                                    The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                    epIQ Report Card

                                                    In partnership with SatisFacts™

                                                    Community epIQ Grade

                                                    C-
                                                    C-

                                                    Renter Ratings

                                                    D-

                                                    Review Ratings

                                                    Noise

                                                    1.0

                                                    Grounds

                                                    1.0

                                                    Safety

                                                    1.0

                                                    Office Staff

                                                    1.0

                                                    Maintenance

                                                    1.0

                                                    Neighborhood

                                                    1.0

                                                    Survey Ratings

                                                    SatisFacts™ Tour Survey

                                                    SatisFacts™ Move-In Survey

                                                    SatisFacts™ Maintenance Survey

                                                    SatisFacts™ Renewal Survey

                                                    Review Count

                                                    D+

                                                    Number of reviews in the past 365 days

                                                    1

                                                    Manager’s Review Engagement

                                                    A+

                                                    Percentage of reviews responded to

                                                    100.00%

                                                    Manager’s Review Reply Time

                                                    C-

                                                    Average time to respond to reviews

                                                    51 days

                                                    View Community Timeline
                                                    View Community Timeline

                                                    Features & Amenities

                                                    Laundry
                                                    • Laundry On-Site
                                                    Parking
                                                    • Covered Parking
                                                    Pets
                                                    • Cats Allowed
                                                      Comments: Our Pet Policy Pet Regulations: Pets Upon Approval Details: Cats Only Please.Two maximum
                                                      Less Info
                                                      More Info
                                                    Other
                                                    • Community Center
                                                    • Gym
                                                    • Pool
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                                                    Leasing

                                                    Welcome home to Pinewood! Perfectly situated in the heart of Redlands, California you'll be proud to call Pinewood your home. Our residents appreciate being in close proximity to a wide selection of shops, schools, golf courses, restaurants, commuter-friendly freeways and entertainment destinations. Come home to Pinewood today!
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                                                    This community is managed by

                                                    CONAM Management Corporation

                                                    C
                                                    C
                                                    Communities
                                                    170

                                                    Questions & Answers (1)

                                                    Lala_L
                                                    Asked on: 08/04/2018
                                                    Q: Do you have a career center?

                                                    Frequently Asked

                                                    Based on 39 number of votes by renters, Pinewood Apartments is currently rated 3.1 out of 5 stars.
                                                    Pinewood Apartments is rated 1/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                    Pinewood Apartments is rated 1/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                    Pinewood Apartments is rated 1/5 stars in our renters noise survey, which is considered poor. The noise level is consistently loud and disruptive, making it difficult to live in the complex.
                                                    Pinewood Apartments is rated 1/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                    Pinewood Apartments is rated 1/5 stars in our renters neighborhood survey, which is considered poor. The complex is located in a very undesirable and unsafe neighborhood with limited or no access to local attractions and services.
                                                    Pinewood Apartments is rated 1/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                    Managers have responded to 100% of their community reviews in the past year.
                                                    Managers have replied within 51 days to their community reviews in the past year.
                                                    CONAM Management Corporation
                                                    Cats Allowed
                                                    Comments: Our Pet Policy Pet Regulations: Pets Upon Approval Details: Cats Only Please.Two maximum
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath

                                                    Check Availability

                                                    Pinewood Apartments

                                                    June 2024

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                                                    Pinewood Apartments is an apartment in Redlands in zip code 92373. This community has a 1 - 2 Beds, 1 Bath, and is for rent for $2,275. Nearby cities include Mentone, Loma Linda, Highland, Colton, and Grand Terrace.

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