Ratings & Prices for The Tides, Richmond, CA

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

Renter Ratings

Noise	N/A
Grounds	4
Safety	3.7
Office Staff	4
Maintenance	4
Neighborhood	3.7
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	N/A/5
SatisFacts™ Maintenance	N/A/5
SatisFacts™ Renewal Survey	N/A/5

Review Count

Number of reviews in the past 365 days	3

Manager's Review Engagement

Percentage of reviews responded to	33.33%

Manager's Review Reply Time

Average time to respond to reviews	230.33 days

Ratings & Reviews (135 Reviews)

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Resident • 2019 - 2020

03/24/2020

I don't even know where to start. Management are cordially nice, but nothing gets done. We were paying almost $3,000 a month to have a unit facing the motel next door that houses the most UNSAVORY characters. Everyday it's something else. One time it was a… See More

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The Tides Manager

03/28/2020

Thank you for your feedback. We are disappointed to hear that you did not have a more positive experience with us at The Tides. I would love to be able to assist you further, but I do not have your contact information. The management team has also not received any information or nuisance complaints from what you have stated above. We strive to provide the best living experience for all of our residents. Please feel free to reach out to me directly, so we can discuss your deposit charges and your past experiences. We would like the opportunity to resolve any questions or concerns you may still have. Kind Regards, Stephanie - The Tides Manager

Verified Resident 659933 • vrp • 2018 - 2020

03/09/2020

Love it here. Safe for singles & elderly, pets. Only reason Im leaving is to buy a home, otherwise would stay. Easy Highway access. Delivered packages are safely put in lockers. My one bedroom has plenty of room and storage.

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The Tides Manager

07/06/2019

Hi Verified Resident 659933, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

Verified Resident 740381 • vrp • 2020

01/30/2020

The property is safe, convenient, clean with a wonderful view. Everything that I need is within a reasonable distance. I would recommend this property to anyone who is looking for a safe spacious location. The amenities are great.

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Verified Resident 372438 • vrp • 2013 - 2019

01/04/2020

I have lived here for six years and dealt with three different management teams. Jorge was the best manager and during his term here things seemed OK. This new management team does not care about resident, they dont even answer the phone! I once called the… See More

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The Tides Manager

07/31/2017

Verified Resident, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one.

Verified Resident 711334 • vrp • 2018 - 2019

10/29/2019

I had my car stolen in side the condominium. The people from office say I cant do anything. I tried to share with my neighbors in the website page community, what happened to me and suggesting cameras, because I think these is a public and very… See More

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The Tides Manager

12/16/2019

Thanks for taking the time to give feedback about your experience with us. Your input matters! I'd love the opportunity to find out how we can better assist you in the future. If you're willing to chat, please contact us at (510) 758-6874 at your earliest convenience.

Verified Resident 558902 • vrp • 2012 - 2019

10/10/2019

Great great great GREAT TEAM GREAT TEAM GREAT TEAM GREAT TEAM GREAT TEAM GREAT TEAM GREAT TEAM GREAT TEAM GREAT TEAM GREAT TEAM GREAT TEAM GREAT TEAM GREAT TEAM GREAT TEAM GREAT TEAM GREAT TEAM GREAT TEAM GREAT TEAM GREAT TEAM GREAT TEAM GREAT TEAM GREAT… See More

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The Tides Manager

10/25/2018

We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

Verified Resident 702445 • vrp • 2018 - 2019

10/03/2019

I am satisfied overall my neighbors who stay above me are extremely loud but I knw I cant do anything about that. And I've only had a few things thru maitenence that needed fixing and they are great with responding and getting things done in a… See More

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The Tides Manager

10/08/2019

Verified Resident 702445, thank you for taking the time to leave us feedback about your experience with us. We can send a gentle reminder to the person above you. Sometimes people get so comfy in the home they forget walls, floors and ceilings are connected. We would like to work towards a resolution, so if you are willing, please reach out to us at (510) 758-6874 to discuss this further.

Verified Resident 700263 • vrp • 2010 - 2019

09/27/2019

Overall pleasant . Need more secure mailboxes . The iron gate around the mailboxes area have not been fixed for quite some time. They tried to patch up the side where someone made a hole but it you have a long thin enough stick the door… See More

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The Tides Manager

10/08/2019

Verified Resident 700263, we really appreciate your feedback! We are diligently working on a solution to fix this issue. If you have any further questions, please give us a call. We're always happy to help!

Verified Resident 444252 • vrp • 2017 - 2019

09/27/2019

My experience here has been pleasant. The office and maintenance staff have been incredible. However, George the former Manager never addressed my concerns as a postal employee or Ed our carrier to the need for stronger mail boxes that have been compromised on numerous occasions. Ive… See More

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The Tides Manager

01/24/2018

Verified Resident, we're so glad that we were able to go above and beyond your expectations! We are always more than happy to assist you if anything else comes up. Take care!

Verified Resident 692137 • vrp • 2009 - 2019

09/09/2019

The Tides have great apartment homes for seniors. They are clean, quiet, and well maintained. They have parking and a security staff that ensures that the buildings are safe and we are, too. There are regular maintenance of the fire and alarm systems. See More

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The Tides Manager

10/08/2019

Hi Verified Resident 692137, thank you so much for your positive comments about The Tides! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Verified Resident 691345 • vrp • 2010 - 2019

09/07/2019

I have lived here 11 yrs and was comfortable but since Manager George took over and the new office staff things got even better they take care of request or concerns immediately I never had problems I will stay until I can't afford anymore See More

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The Tides Manager

10/08/2019

Verified Resident 691345, we strive for 100% satisfaction, and it is great to see you have such a positive experience while living at The Tides for 11 years. We always strive to provide top quality service to every guest and resident . We are pleased to hear that you enjoyed your experience . We sincerely thank you for the positive review, and look forward to seeing you again soon!

Verified Resident 445507 • vrp • 2016 - 2019

07/26/2019

beside the domestic violence issue for the past year below me, everything else is good. there is a young girl in the office who is sometimes rude, other staff is good. complex is mostly quiet, some very skety people and things goin on outside the gate… See More

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The Tides Manager

01/29/2018

Hello Verified Resident, thank you; we appreciate your feedback! Thank you again for leaving us this response!

Verified Resident 624004 • vrp • 2009 - 2019

04/06/2019

Overall acceptable. My biggest complaint would be, the ineffectiveness of management to address abuse of others who park in reserved paid parking spots. Towing if the cars are nevet9done. Meanwhile residents are the only ones bein inconvince and paying a monthly fee for the previlliage. See More

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The Tides Manager

04/19/2019

Hi Verified Resident 624004, we regret to hear that you are displeased with your parking experience with us. Your feedback helps us improve.

Verified Resident 623720 • vrp • 2018 - 2019

04/05/2019

I have lived in several apartment communities during the past few years. The Tides is one of my favorite because of the beautifully maintained community, proximity to freeways and shopping, professional on-site staff, and quality of my apartment.

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The Tides Manager

04/19/2019

Hi Verified Resident 623720, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

Verified Resident 505691 • vrp • 2018 - 2019

03/22/2019

Laureen, George, and Persia have been excellent in meeting the needs of my self and my family. The maintenance staff is awesome and friendly, even when they are working on other areas of the complex. Transferring to a bigger unit has been easy and painless. I… See More

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The Tides Manager

06/29/2018

Hi Verified Resident, thank you so much for your positive comments about The Tides! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Verified Resident 583607 • vrp • 2017 - 2018

12/15/2018

The only reason I'm giving a three star rating on the staff is because of the young woman that works on the weekend. The noise off the freeway is loud. I here and see people digging through the garbage at all hours of the day. The… See More

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The Tides Manager

03/06/2019

Verified Resident 583607, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to work towards a resolution, so if you are willing, please reach out to us at (510) 758-6874 to discuss this further.

Verified Resident 547701 • vrp • 2017 - 2018

09/26/2018

This is a pretty nice and quiet apartment with very convenient business center, gym, sauna and pool. The management team is very professional and friendly. The overall environment is great. Location is so nice, which is close to 24 fitness and highway 80. See More

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The Tides Manager

10/24/2018

Thank you again for taking the time to let us know how we did. We hope you have a great day! We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

Verified Resident 511350 • vrp • 2018

07/10/2018

My experience so far has been very great. The neighbors are very welcoming and friendly. It has been very quit and peaceful. The maintenance of the complex is well maintained and clean. The leasing staff has been readily available and very helpful. My unit has awesome… See More

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The Tides Manager

07/23/2018

Hi Verified Resident, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Verified Resident 509514 • vrp • 2016 - 2018

07/06/2018

I have thoroughly enjoyed my time at the Tides. I moved in thinking it was temporary but l like it so much I have decided to stay. It is on the expensive side but the safety and comfort makes it worth it.

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The Tides Manager

07/23/2018

Hi Verified Resident, thank you so much for your positive comments about The Tides! We do hope we can be of assistance in the future. Take care!

Verified Resident 505347 • vrp • 2017 - 2018

06/26/2018

Lousy abusive neighbors. They keep pounding on the wall and screaming and knocking on the doors late night. I can't even wake up to a Christmas breakfast with kids without them knocking and yelling to be quiet. It was 11am!

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The Tides Manager

06/29/2018

Hi Verified Resident, we regret to hear that you are displeased with your recent experience with us. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

Verified Resident 479089 • vrp • 2018

04/23/2018

Very personable, receptive and gracious. Friendly staff, that gets back to you in a timely manner. Always on the grounds caring for people and cleaning, the staff is always trying to improve your experience living here.

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The Tides Manager

04/25/2018

We appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

Verified Resident 472902 • vrp • 2018

04/06/2018

We just recently moved into the tides Apartments. Our initial meeting with Persia and follow-up meetings to secure a rental were perfect. So far we have found everything at the community to be working and clean. The pool spa and workout rooms are fantastic. Nice safe… See More

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The Tides Manager

04/17/2018

Hi Verified Resident, we are very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!

Verified Resident 462895 • vrp • 2018

03/10/2018

I’m usually not a person who writes reviews but I believe the staff of this property truly deserves it. They made sure my move in process was as smooth as it can be. The staff George, Lureen and Persia are extremely responsive to all my questions.… See More

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The Tides Manager

06/29/2018

Thank you again for taking the time to let us know how we did. We hope you have a great day! We hope to see you soon!

Verified Resident 459912 • vrp • 2018

03/04/2018

So far I just moved-in and been a resident for less than 1 month... however, the tides seems like great place.. the apts are up to standard. However the parking needs improvement. Also don’t like that the apt complex is next to a hotel (extended stay)… See More

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The Tides Manager

03/06/2018

Verified Resident, thank you for sharing your positive experience! If you have any further questions, please give us a call. We're always happy to help!

Verified Resident 441675 • vrp • 2017 - 2018

03/01/2018

Nice and homey comfortable welcoming outstanding service very fair great place to live nice location great amenities Nice walk to shopping nice shops close by easy access to the freeway Easy access to two malls gorgeous view night and day

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The Tides Manager

01/22/2018

Hi Verified Resident, thank you for taking the time to leave a review for us at The Tides. We're happy we could meet your expectations! Thank you again for the great review!

•

Updated Review

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Features & Amenities

Parking

Covered Parking
Garage

General

BBQ and Picnic Areas
Business Center
Clubhouse
Convenient Location
Fitness Center
Gated Community
Swimming Pool with Spa

Pets

Cats Allowed
Deposit: $1000
Rent: $100
Restrictions: We welcome 2 pets per apartment home. No weight limit. There is a $500 Pet Deposit per pet and Pet Rent is $50 per pet. Breed restrictions apply.
Dogs Allowed
Deposit: $1000
Rent: $100
Restrictions: We welcome 2 pets per apartment home. No weight limit. There is a $500 Pet Deposit per pet and Pet Rent is $50 per pet. Breed restrictions apply.

Floor Plans & Pricing

1 Bedrooms, 1 Bathroom

Price
Price
$1,840 - $3,697
SQ. FT.
820 - 865
Available
Avail.
N/A
Model
San Rafael

Contact Property

Price
Price
$1,955 - $2,385
SQ. FT.
850 - 916
Available
Avail.
N/A
Model
Dumbarton

Contact Property

Price
Price
$2,007 - $3,473
SQ. FT.
715 - 746
Available
Avail.
N/A
Model
Golden Gate

Contact Property

2 Bedrooms, 1 Bathroom

Price
Price
$2,253 - $4,904
SQ. FT.
970
Available
Avail.
N/A
Model
Martinez

Contact Property

2 Bedrooms, 2 Bathrooms

Price
Price
$2,169 - $2,644
SQ. FT.
1,073 - 1,139
Available
Avail.
N/A
Model
San Mateo

Contact Property

Price
Price
$2,254 - $4,604
SQ. FT.
1,025 - 1,114
Available
Avail.
N/A
Model
San Francisco

Contact Property

Disclaimer: Special, prices and availabilities subject to change.

Leasing:

We are temporarily ceasing in-person tours with prospective residents. Virtual tours are available. Call us today for more information! From spacious floor plans to modern upgrades, from gourmet kitchens to stunning views of the bay, The Tides Apartments offers fine California luxury. Choose from our one and two bedroom apartments for rent in Richmond, California. Featuring open-concept layouts and generous square footage, you can spread out in your contemporary living space. Create restaurant-quality meals in your very own gourmet kitchen, complete with high-end upgraded appliances, sleek countertops, a convenient breakfast bar, and ample storage. After dinner, enjoy a glass of wine on your private balcony or patio or indulge in a luxurious bath in your garden-style soaking tub.

Office Hours

Sunday: Closed
Monday - Friday: 09:00 AM - 05:00 PM
Saturday: 10:00 AM - 05:00 PM

Questions & Answers

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Frequently Asked

What are noise levels like at The Tides?
The community is rated 3.7/5 stars, which is considered having quiet noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at The Tides?
The community is rated 4/5 stars, signifying much satisfaction on average.

How safe is The Tides?
The community is rated 3.7/5 stars, which is considered being very safe on average.

How satisfied are residents with the neighborhood
The community is rated 3.7/5 stars, signifying much satisfaction on average.

How effective was the maintenance team when resolving your problem?
The community is rated 4/5 stars, which is considered being very effective on average.

How often does management engage with reviews?
Managers have responded to 33.33% of their community reviews in the past year.

How quickly does management engage with reviews?
Managers have replied within 230.33 days to their community reviews in the past year.

Who manages The Tides?
Internet Brands

What is the pet policy at The Tides?
Cats Allowed
Deposit: $1000
Rent: $100
Restrictions: We welcome 2 pets per apartment home. No weight limit. There is a $500 Pet Deposit per pet and Pet Rent is $50 per pet. Breed restrictions apply.
Dogs Allowed
Deposit: $1000
Rent: $100
Restrictions: We welcome 2 pets per apartment home. No weight limit. There is a $500 Pet Deposit per pet and Pet Rent is $50 per pet. Breed restrictions apply.

What types of floor plans are available?
1 Bed, 1 Bath and 2 Beds, 1 Bath and 2 Beds, 2 Baths