Review History for DisgustedCasaSierraResident

Casa Sierra Apartments


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DisgustedCasaSierraResident

Resident 2012 - 2013

6/17/2013

Don't move in! I have lived here since feb 2012 and I fell in love with my apartment , the price, and the beautiful landscaping. I never had any issues until recently which revealed to me that this is NOT a place I would recommend anyone to pay their hard earned money to live in and I'll tell you why. As long as you pay your rent on time and never have an major issues, you will have the illusion that everything is so nice and honky dory. Today I approached my car when I was on my way out to the gym and discovered someone stood beside my brand new car and took their time to key it. They went back and forth eight to ten times and scratched it to the metal even denting it. When I approached the on site manager she didn't even get out of her seat to go look at the damage. This is how she treats a quiet tenant that pays their rent on time, minds their own business, goes to work and comes home. She just sat there and had an attitude like "oh well sh@t happens.". She even went as far to say " things like this happen on properties all the time what would you like me to do" Mind you when someone takes a swim in their precious little coy pond or leaves their trash in front of their door they are QUICK to fire off letters and stick them on every tenants door threatening eviction if caught. But when it comes to the safety of your vehicle while parked on their property, in your assigned stall they could care less you know why? Because in the lease it states they are not liable. But one thing the property manager did do is quickly tell me I had the ability to " buy out my lease". Money over tenants is what that says to me. She didn't even offer to fire off one of her letters. And here is the kicker. There's a camera pointed DIRECTLY at my vehicle and when I inquired about it she told me its been broken for a long time and when they attempted to have it fixed they discovered the company they used had gone out of business. So if I pay my deductible to have my car repaired while living on this unsecured property ( don't let the gated community fool you bc I come home from work and there are homeless people digging through the trash and they are bold enough to ask you for change for food. This happens on the property!!) and them take my car home to this place who's to say this person isn't going to just do it again. They don't care and didn't offer to let me out of the lease just a buy out and "oh well" attitude. There are a lot more things I'd like to mention but bc I still live here I will keep my mouth closed about certain things right now. Let me not forget about the plumbing problems. They CONSTANTLY have to shut off the water to the entire complex for the entire day because there is always a plumbing issue.
    Manager

    12/21/2016

    Casa Sierra Apartments
    Hello productjunkeey@gmail.com, We are sincerely sorry to hear that your concern regarding vehicle safety was not met with better concern. While we can never guarantee that safety or security of our residents and/or their possessions (as nobody really can) we of course want to do everything we can to take preventative measures where possible. We know that it has been a couple of years since you have left this review, but we wanted to let you know that we have since taken action to deter such behavior at Casa Sierra. We have also continued to make repairs and upgrades to our plumbing system as our community's plumbing system ages or requires repair. We apologize that this was an inconvenience to you while living at our community. Thank you again for providing feedback about your stay at Casa Sierra. We appreciate you bringing your concerns to our attention.

    Review 6 out of 25

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    Casa Sierra Apartments

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