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Esplanade Apartment Homes

11711 Collett Avenue

Riverside, CA 92505

 
 
 
 
 
 

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Resident · 2015 - 2016
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02/13/2016
I honestly don't even know where to start. I figure I had to quickly write this review after I had the most frighting thing happen to me. Now I knew this was an amazing family community once we moved in. From the friendly staff that treated us like family from the moment we moved in, to all the events they put on for the residents, to the trash valet!! Ok so back to what has me feeling the need to praise this beautiful team in our leasing office. Ok so I'm a hair stylist/ makeup artist. I was booked to do a wedding in Semi Valley which is almost 2hrs away from here, so I drove up the night before to avoid traffic The morning of the wedding I woke up and realized I had left behind my makeup (for me and the bride) also my toiletries. Can you just say I FREAKED out in a panic. There was asbsolutely no way I could drive back to Riverside and then back the the valley in time and be ready to style the bride and maid of honor. I then remember that there were a few Bridemaids coming from Riverside that morning so I just have them stop by and pick it up, but the leasing off was closed because it was still before 9am. I called and called the office hoping someone would be there super early (lol) which did not happen. I was able the get ahold of Shelly the office manager who called me back. When I explained to her what happened she told me not to worry that she would contact Tiffiani (who's apart of the staff), and see if she could go over, and get my things for me and set them aside for the bridesmaids to stop by and pick them up on there way to the valley. Can I just say they saved my day...the bride looked amazing and she had no clue what went on behind the scene. I'm so grateful to be apart of a community that stand by the residents, treating us like family and having our back in a time of urgency. I love living here & we just signed our lease for another yr!!
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Esplanade Apartment Homes Manager

02/15/2016

Dear Liz, It is our pleasure that we were able to help in this situation. We really appreciate you expressing your gratitude but we are the ones grateful for residents like you. We hope you stay here for many more years and we are happy that the bride turned out beautiful too! Have a great day and thank you again! Sincerely, Shelley Garcia [email protected] (951) 358-0295

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