Resident · 2005 - 2013
DO NOT EXPECT TO GET YOUR DEPOSIT BACK from Deer Valley Apartments, even if you leave your apartment clean. They make tenants who leave pay for stuff the landlord is legally responsible for. So if you think you only need to leave the apartment clean, think again. They WILL make you pay to repaint (even if you never drove a nail in the wall), and they WILL make you pay to replace the carpeting between tenants. If you won't pay they sick their collection agency on you. MANY former Deer Valley tenants have had their security deposits unlawfully confiscated. These apartments are dark when they are shown, so you cannot even see things like carpeting problems that you will be held responsible for after you sign the lease. Deer Valley follows "rental industry practices" rather than adhering to California law about returning security deposits. California Civil Code 1950.5 clearly states that a "landlord may not assert a claim for damages to the premises for ordinary wear and tear" and "landlord may not assert a claim for damages to the premises or any defective conditions that preexisted the tenancy" and "The bad faith claim or retention by a landlord or the landlord's successors in interest of the security or any portion thereof in violation of this section, or the bad faith demand of replacement security in violation of subdivision (j), may subject the landlord or the landlord's successors in interest to statutory damages of up to twice the amount of the security, in addition to actual damages." So when you see these pretty apartments, just remember that after you move out, you will be the one paying to bring the apartment back up to their "premier, luxury, spa-like, resort living" standards. Yes, the law says the responsibility is on them, but they have been getting away with it for so long with so many people, why should they bother to obey the law?
Deer Valley Apartments Manager
Hello, Thank you for your honest and valuable feedback. Feedback, such as yours, is an important tool that we use to improve our service and living experience for our residents and our customers. We understand your complete frustration regarding this issue and we definitely want to investigate this more to see if any errors or mistakes were made on our part. Please contact me as soon as possible so that I can get the pertinent information needed to look deeper into your situation. You can reach me by email at [email protected], or if you prefer by phone at (916) 782-3338. Best Regards, Theresa Ellis Community Manager Deer Valley Apartment Homes