Resident · 2019
My fiancé and I moved into Shorepark Apartments on 1/26/2019 with our newborn baby. We quickly started to experience a high level of noise from our upstairs neighbors which became consistent. Our first complaint was on 1/31/19 and the problem has still not been solved. Not only was the noise irritating to us, but it also woke up the baby multiple times. They asked us to be patience and they would handle the situation. They even placed two noise complaint notices on their door, but the noise continues and they don't want to truly escalate the situation because the tenants have been here longer. Also, the apartments asked for us to record for evidence which we also did. They offered to move us, but stated that the rent most likely will go up due to prices varying daily so our move in rate is no longer available. After four months they now want to do a mediation. So, we asked to be let out of our contact with they also denied. Not only have we experienced excessive noise, but also rodents. We found a foot long snake at our front door. On the weekend of 5/11/19 multiple vehicles were broken into and cameras do not seem to be reliable. Lastly, the apartments promised to fix multiple things after we moved in and they have yet came to fix anything promised. I wouldn't recommend these apartments to anyone.
Shore Park at Riverlake Manager
Hi Keiyana, I apologize for the experience that you have had at Shore Park and would definitely like to assist in making your home more enjoyable as you have decided to continue to call Shore Park your home. Regarding your concerns we have discussed in private, I hope that the noise level has decreased. Reptiles such as garden snakes can be found anywhere. To eliminate any entry to your home, I have confirmed that we installed a door sweep to your front door the same day you reported the incident to us. At this time I do see that all work orders that have been placed were addressed and completed. If you have additional maintenance requests, please do not hesitate to contact the office or place a work order through the resident portal so that we can get all of your concerns addressed immediately. We are available 7 days a week at 916-399-9167. Thank you, Ariel Ampania Community Director Shore Park at Riverlake