I am a parent of a student who stays at the Element for her second year. When I originally signed the lease in 2015, I ignored the comments and now, I am writing a review about this establishment. Please do not get your student on this property. The disorganization of the management is above my comprehension. My daughter signed her new lease BEFORE seeing how the place had been repainted, fixed ... They asked two weeks to reshape all units for new tenants and my daughter had not being on the promise since June even so, you still have to pay the same rent each month... She walked into the unit where the paint had not been redone and the TV was missing. Her bedroom closet does not work properly, her drawer cabinet has Cigarette bugs everywhere, her carpet had not been replaced and you can still see traces of food, red coloring everywhere. I guess the original color must have been brown but at this point, it had turned to black. Conclusion: 3 out of 4 girls cannot sleep in their bedrooms because of invasion of bugs and my daughter cannot use her bed anyway because the frame has not been settled properly. Would you think, they would have offered another apartment in the meantime or a hotel room until the pest control would come and my daughter bedroom would be fixed? No.
Not a trace of professionalism in this process.... 3 days later, there is no news as to when the carpet will be changed. The pest control will come today and the girls will have to sleep with the fumes. As for the bed frame, well, we will have to wait....
A message to the management of The Element:
1. How about having an inspection after each work order is completed by maintenance. Obviously, you should replace the staff in this department. They are not to be trusted and they are hurting your business.
2. How about offering an apology and a compromise in a situation of this type.
You have given 150% attention to the front lodge and pool section to attract your clientele but please go visit randomly some of the units and you will see that this fancy appearance does not equal the quality of the apartments and the professionalism.
A separate company is currently building new units on the back. It is truly going to hurt your business if you don't step up.