Villagio Apartments

Thank you so much for taking the time to leave a review of our community! Our staff here at Villagio strives to create a comfortable and welcoming experience and we are so glad you had a pleasant one. We look forward to having you as our new neighbor. Have a wonderful day!

Dear Mhvaliente, We appreciate you taking the time to share your experiences with us and for all of your kind words. We strive to provide excellent customer service so we are thrilled to hear about your pleasant interactions with our new staff. We want to make Villagio a great community to live that really feels like home for our residents and are really excited about the upgrades we are making in our homes and around our community. We're delighted to hear that you're considering staying even longer with us here at Villagio. Please feel free to contact us at our office for any of your future needs. -The Villagio Management Team

Dear Anna Cleland, We're delighted to know that you've been happy with your decision to make Villagio Luxury Apartments your home. We appreciate you taking the time to write in and share your experience and are glad that you've been pleased with your apartment, our upkeep, and our service and amenities. Here at Villagio we want our residents to enjoy a pleasant living experience from the move-in process forward and that is why we are so thrilled to receive your feedback. We are always looking to improve in this endeavor, so please feel free to contact us if there is anything we can assist you with in the future. - The Villagio Management Team

Dear mare209916, Thank you for your kind words and recommendation of Villagio Luxury Apartments. We pride ourselves on providing a pleasant living environment and being responsive to our residents' needs, so we were delighted to read your comments on our services and facilities. We really appreciate you taking the time to share your experience here and will continue doing all we can to provide you with outstanding service and amenities. - Villagio Management Team

We are sorry to learn that you have been frustrated in your dealings with our staff. Customer service is a top priority and we apologize if any member of our staff has ever failed to treat you with the proper courtesy, professionalism, and respect. We have been working to make renovations in our units to better the overall living experience for our residents and we appreciate your patience in this process. We encourage you to reach out to us personally so that we can resolve any issues you are experiencing accordingly. -The Villagio Management Team

We are pleased to hear that you're so happy with your new home! It means a great deal to us when our residents let us know how we're doing, so thank you for taking the time to write a review. Our goal is to make your stay at Villagio an enjoyable experience. We are excited to have you here. Welcome home!

Dear Nick & Trisha, We do care tremendously about each and every one of our Villagio residents, so we're delighted to know that, in addition to loving the Villagio community and its great location, you're happy with the changes taking place and the service we're providing. We're excited about the upcoming party, too. We love having the opportunity to meet new residents and to get to know established members of our community a little better. We want you to know that we appreciate you making your home at Villagio for the past 5 years, and we hope to have you with us for many years to come. We'll keep doing our very best to provide outstanding service, but please be sure to stop in or notify us directly, if you ever have any suggestions or concerns. The Villagio Management Team

Dear Sam, Thanks so much for posting a review and commenting on your recent experience at Villagio. Your satisfaction is very important to us, so we're delighted to know that you're happy with the service we're providing, and we appreciate you letting others know, as well. But more importantly, we're pleased that we were able to resolve things for you. We hope you won't hesitate to let us know if we can provide any additional assistance. The Villagio Management Team

Dear Dredawg10 -- Thank you for your kind words about our beautiful community and our outstanding Villagio staff. We're pleased to know that you're happy with your decision to make Villagio your home and we're glad that we were able to make your move here smooth and enjoyable. Our goal is to provide Allstar service throughout your stay, so please don't hesitate to contact our office with any comments or suggestions for our community. The Villagio Management Team, (916) 419-4433

Dear Diana, We're so pleased to know that you're happy here at Villagio. We strive to provide outstanding service; so your positive feedback really means a lot to us and and we appreciate you taking the time to write in and recommend us to others. The Villagio Management Team, (916) 419-4433

Thank you for taking the time to post a review for Villagio Apartments. We're delighted to hear that you enjoyed your stay with us and we appreciate the great recommendation. We wish you all the best in your new home and hope that you'll keep us in mind in the future if circumstances bring you back our way. Sincerely, Villagio Management, [email protected] (916) 419-4433

Dear Anonymous, I'm so sorry to learn that you're unhappy and feel that we have not been up front with you. It is always our intention to be completely forthright, and I apologize if we somehow gave you the impression that you could add a garage to your lease at any time. We have a fixed number of garages available; garages are assigned to particular apartment homes; and we maintain a waiting list if they are fully rented. If our staff did not explain things clearly enough, or procedures have not been followed properly, it's important that I know so corrections can be made. I encourage you to contact me directly so we can discuss this in more detail. If you like, we can also discuss the possibility of you transferring to a home with a garage available. I'm in the office Monday through Friday from 8 to 5, or you can give me a call at (916) 419-4433. Sincerely, Leah M., Community Director

Dear mmitchell55, Thank you so much for taking the time to post such a positive review and to share your experience with others. There's no greater compliment than a long-term resident who chooses our community as the place to call home, and we're honored that you've chosen to live here at Villagio for the last 9 years! We consider ourselves so fortunate to have long term residents like you; which makes this more of a family than a place to work! We're so glad you enjoy all aspects of living here, and we truly appreciate your kind words about our management and maintenance staff. We're thankful for your continued residency and we'll continue doing our best to exceed your expectations. Thanks again! Sincerely, Leah M. Community Director [email protected] (916) 419-4433

Dear kingGR I would like to thank you for taking the time to post a review and recommendation for our community here at Villagio. Our goal is to make all of our residents feel well taken care of, so I am pleased to know that you feel we have been successful. We are happy to hear that any maintenance issues you had were dealt with promptly and to your satisfaction. You can be sure that we will continue doing our utmost to provide outstanding service to you, and to keep you happy with your decision to make Villagio your home. Sincerely Leah M. Community Director [email protected] (916) 419-4433

Dear aby_2002 Thank you so much for sharing your experience at Villagio and for giving us such a positive review. We are delighted to know that you are enjoying living here, and we appreciate your kind words and recommendation. We are happy to hear that any maintenance issues you had were taken care of promptly, and to your satisfaction; we are fortunate to have an amazing maintenance team to manage our community. We are glad that we were able to be there for you when you needed us and we will continue to do our best to make you feel right at home during your stay. Thanks again! Sincerely Leah M. Community Director [email protected] (916) 419-4433

Dear Anonymous, We strive to provide outstanding service and to be completely forthright at all times, so I was surprised to read about your experience at Villagio and appreciate you bringing these matters to our attention. I deeply regret any issues you may have experienced and would like to personally follow up with you to review your file and make sure that our staff is following all policies and procedures correctly. Since this is an anonymous review, I can't reach out to you, so I hope you will contact me. I am in the office Monday through Friday from 8:00 a.m. to 5:00 p.m. and can be reached at [email protected] or (916) 419-4433. If you would like to direct any comments to our corporate office, they can be reached by email at [email protected] Sincerely, Leah M., Community Director

Dear Anonymous, Thank you so much for taking the time to post a review and recommendation for Villagio Apartments. On behalf of all the staff, I thank you for your kind words. It really means a lot to us that you think we're the best and are happy with the service provided by our office and maintenance teams. Our goal is to provide unparalleled service, so it's nice to know that our efforts haven't gone unnoticed. We look forward to having you a part of the Villagio family for many years to come! Sincerely Leah M., Community Director, [email protected], (916) 419-4433

Dear Anonymous, Thank you for your many kind words about our community. We're sorry to learn that you're thinking about leaving us. It would be a shame for you to leave a community and neighbors that you've clearly enjoyed so much. I sincerely apologize if I, or any member of my staff, have ever treated you with less than the courtesy or professionalism you deserve. I hope that you'll give us the opportunity to make things right. Sometimes what seems like insurmountable issues are simply matters of miscommunication that need clarification. I'd like to start by clarifying that the satisfaction of our residents is our number one priority, on both the community and corporate level, and that Villagio staff IS held accountable if we fail to measure up. Residents can address their concerns directly to Corporate at [email protected] Secondly, there has not been a history of break-ins at Villagio. As with any luxury neighborhood, it is impossible to deter crime completely, but our community is gated, we keep a watchful eye for unauthorized visitors, and incidents have been infrequent. In a like manner, we keep an eye out for the occasional resident or guest found smoking around the pool or in other areas designated as smoke free, and promptly address the issue with them. The vast majority of Villagio residents and their guests are mindful of our policies. Finally, I'd like to express our appreciation that you have chosen to make Villagio your home for the past four years. I look forward to starting fresh and working with you to resolve any remaining issues. Sincerely, Leah M., Community Director, (916) 419-4433, [email protected]

Villagio does enforce a policy of no pets over 25lbs, however, by law we must make certain exceptions for those who require service animals. With that being said, if you ever have any concerns or feel this policy is being violated please contact our office so we can look further into the matter. Our maintenance staff periodically inspects and replaces our walkway lights; please contact our office if you notice any lights that we may have missed. Our staff will be cleaning our trash areas this week and we are starting pressure washings of these areas, which are scheduled quarterly to ensure cleanliness. We take noise complaints very seriously; if you are ever experiencing any disturbances in regards to excessive noise please alert our office so we can work to improve your situation. We're sorry that your stay has been unsatisfactory, but we encourage you to reach out to our office to explore how we can improve your experience. -The Villagio Management Team

Dear jlpaige, Welcome back! We thank you so much for taking the time to share your experience at Villagio and we appreciate your kind words. Our team strives to provide the best possible customer service and it is always a pleasure to hear that we stand out above the rest. We are honored you decided to call Villagio home a second time and we will continue to do our very best in keeping you as a happy resident! Sincerely Leah M. Community Director [email protected] (916) 419-4433