Depends on who you deal with in the office. The younger Marianne is great to deal with, while the older one is a pain! Her policy is the customer is always wrong. She accused me of lying about something Marianne told me 100% for sure and argued that something like that would never happen. Overall she is rude on the phone and in person and makes your blood boil just talking to her. Marianne is very nice and friendly however. Try for her is my only advice!
As for the complex, it is a great place to live I think. I only lived there for a short period of time, but there was plenty of parking, it was nice construction, the rent price was decent, and I liked living there. It was also very quiet if you are away from Genesee Ave. The only problem was you could hear the people above you pretty well. That is pretty common on most places when you have neighbors above.