Review History for jeliason

Montanosa Apartments


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jeliason

Resident 2006 - 2013

9/27/2013

Nice location, decent apartments but... The parking places are so small you are assured car damage and/or coming out one morning and not bring able to physically get in your car because someone else is parked too close. They offer a low initial rate however come lease renewal rate they routine offer an initial rate that is 100's dollar higher than your current rate. After you complain they back down on the rent. I have never witnessed anything like it, its like dealing with used car salesmen. There just looking for a sucker who doesn't know better and pays their huge increase. Number 2 their attitude in the office is my way or the highway. They have arbitrarily changed numerous policy such as parking but attempt to get any flexibility out of them and the lease is interpreted solely to their advantage. All my dealings with them have been like this. I would not rent from another BRE property due to my experience at this place.
    Manager

    9/30/2013

    Montanosa Apartments
    Providing our residents with a home that is enjoyable and valuable is a priority for BRE and Montanosa Apartments. We certainly apologize for the negative experiences you had while residing in our community and when working with the onsite associates. We are very sorry to hear that you remain dissatisfied in your apartment home. Judging by your review, I am assuming that you are a renewing resident. Please note that we always hope that if our residents are unhappy onsite that they give us the opportunity to remedy their issues. Additionally, if their dissatisfaction continues they always have the opportunity to submit their notice to vacate at the end of their renewal and vacate. Although we certainly do not wish for our residents to vacate due to dissatisfaction, we can appreciate that sometimes our apartment homes are not a good fit for some individuals. We strive to provide our residents with excellent customer service and regret that this was not your experience. We work hard to continue to improve our commitment to excellent customer service and therefore greatly appreciate your feedback. Thank you, Jeliason.

    Review 12 out of 99

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    Montanosa Apartments

    March 2024

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