Review History for ramblinwreckie

Portofino Apartments


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ramblinwreckie

Resident 2017 - 2018

12/22/2018

In my 18 years of renting, Portofino is the absolute worst community I have ever lived in. The leasing office is great during the move-in process. Once you move-in, they completely abandon you and will not help with any issues (and you will have many). We moved in site-unseen from the East Coast, and what a terrible decision that was. The interiors are very dated with cheap carpeting, flooring, and appliances. The biggest issue with Portofino is they have no screening process for potential tenants and zero community standards. Being smoke-friendly, there is secondhand smoke everywhere. You go to the pool or you walk around the complex, you are covered with secondhand smoke. There is no security and anyone can enter the community at will. They advertise having some off-site night-time security patrol, but I have never seen them. Cars get broken into all the time, and homeless people are frequently hanging around inside the gated community. They definitely cut corners during the construction of their cheap apartment buildings. You hear every single noise that your neighbors make. If your neighbor happens to smoke (as our does), the secondhand smoke seeps in through the exhaust vents. Their response to the secondhand smoke issue is: we are a smoke-friendly community, you can move out if you don't like dealing with secondhand smoke. Tough luck. When asked to fix the exhaust vents, they sent a letter from their lawyer saying that we have to pay to fix the building's ventilation system. Absurd. Why would a tenant have to pay to fix their faulty construction?! We are breaking our lease and moving out from this nightmare. Please avoid this terrible community at any cost.

    Review 217 out of 548

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    Portofino Apartments

    March 2024

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