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Portofino Apartments

2500 Northside Drive

San Diego, CA 92108



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Resident 2005 Not Recommended
Reviewed 10/26/2005
I have lived in Portofino for about three months and I am completely disappointed. While my apartment is aesthetically pleasing, the management is awful. I hate calling the leasing office because I know I am dealing with young 20-somethings who are probably getting paid next to nothing, so why are they motivated to serve me well? They are virtually useless and defensive. I have had so many issues arise such as ants, parking problems, AC issues, bathtub fixtures popping off mid-shower, my neighbor who plays the Bongos at 3am in the morning etc etc...<br>Whenever I ask for a maintenance repair the staff never responds...I end up calling them again livid. For example, today I called to request a repair and I was told by some young girl that "uh we are really backed up right now because we had a leak and some parking problems to fix." Clearly this is not the kind of response I should hear when I pay a pretty penny to live here. I truly recommend to anyone to put your hard earned money into some other residence. Besides, for the price I am paying to live in this place I could have a mansion in cheaper states like Arizona. <br><br>
Portofino Apartments Manager04/11/2006

03/20/2006<br><br>Dear Valued Residents and Perspective Residents,<br><br>Portofino was built on a 16.5-acre parcel owned by H.G. Fenton Company and developed on behalf of our company by Archsone Communities. In addition, we partnered with Archstone to manage and oversee the day-to-day operations of the community.<br><br>As of Thursday 03/16/2006, we are very proud to announce that H.G. Fenton Company assumed management of this highly regarded Mission Valley community. Portofino is now the 11th San Diego County multifamily community to join the H.G. Fenton Company portfolio. With its addition, H.G. Fenton Company now owns and manages 2,800 apartment units throughout the county as part of its continuing mission to provide quality places for people to live.<br><br>Founded in 1906, H.G. Fenton Company is one of San Diego’s oldest and largest real estate companies. We are committed to being responsive and attentive to your needs and provide you with quality service.<br><br>This letter is a brief introduction of me as the new Community Director and your new staff, at the beautiful Portofino apartment homes. As representatives of H.G.Fenton company and team, my staff and I are very excited to become part of this wonderful community. Home is very important to us; therefore, our team will do everything we can to make your home and your community as comfortable as possible. Your comments and input are very important to us, therefore, we’d love to meet with you to discuss any questions you may have as well as concerns.<br><br>Accordingly, as a first step in our familiarization process, we would love to meet with you personally. We understand that it will be a transition process for you over the next few months, therefore, would like to hear your comments, which will in turn enable your staff to provide the excellent service you deserve. The most important thing to me and the Portofino staff is your satisfaction with your home. We value your opinion and invite your suggestions to make it an even better home for you and your neighbors!<br><br>In addition to many great changes that you will see happen within the near future such as weekly continental breakfasts and monthly resident functions, we will be organizing a “Meet and Greet Hour” once per week as we extend our office hours to hear your comments and suggestions. We will provide you with more details and a personal invitation shortly. <br><br>Furthermore, we will be updating you monthly of any changes and different activities that are in the planning process. There are great things to come and I am very excited to be a part of this wonderful community! And of course, please do not hesitate to stop by and just say “hello”. We would love to hear from you anytime!<br><br>For additional community information and features, please visit our NEW website at www.PortofinoAptHomes.com. We look forward to hearing from you soon!<br><br>Sincerely,<br><br><br><br>Irina Polyak<br>Community Director<br>619-284-1094<br>619-284-1137<br>ipolyak@hgfento

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