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TRU Bankers Hill

2001 Fourth Ave, San Diego, CA 92101
(55 Reviews & Surveys)
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epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

A+
A+

Renter Ratings

A

Review Ratings

Noise

3.9

Grounds

4.8

Safety

4.4

Office Staff

4.8

Maintenance

4.8

Neighborhood

4.8

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

A+

Number of reviews in the past 365 days

16

Manager’s Review Engagement

A+

Percentage of reviews responded to

100.00%

Manager’s Review Reply Time

A+

Average time to respond to reviews

1.69 days

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TRU Bankers Hill Reviews

(29)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Resident 1211065

Verified Resident 2023

12/22/2023

Love it. The location is convenient. It's close enough to the highway, restaurants and nightlife without being in the mix. The community is clean quiet and well kept. And the staff is friendly and attentive. Not heavy on amenities but they have have good spaces… See More >
    Manager

    12/24/2023

    TRU Bankers Hill
    Thank you for your review! We are happy to hear that the location of our community fits well with your lifestyle and you have had a good experience with our team!

    Updated Review

    Review Author Icon

    Resident 1091779

    Verified Resident 2022 - 2023

    12/22/2023

    Good community, I feel very safe which is important for someone who lives alone. I do with the walls weren't so thin as despite the concrete, I hear my neighbor a lot as his bathroom is right next to mine.

      Manager

      12/24/2023

      TRU Bankers Hill
      Thank you for your candid review! We are so happy you feel safe within our community! Feel free to reach out to the office so we can discuss some options pertaining to the noise!
      Review Author Icon

      Resident 1210342

      Verified Resident 2021 - 2023

      12/20/2023

      Love the staff and the apartment. Great location and tons of walkability. No noise issues at all. Interior of the apartments is beautiful! They do free coffee once a month at Mostra! Tru is the best apartment in Bankers Hill!

        Manager

        12/21/2023

        TRU Bankers Hill
        Thank you for the kind words about our staff! We are so happy to hear you are enjoying your home and the resident perks we offer! If you ever have any suggestions please do not hesitate to reach out!
        Review Author Icon

        Resident 1209984

        Verified Resident 2023

        12/19/2023

        Great complex with lots of amenities. The location and proximity to balboa park is amazing and there are lots of amazing restaurants close by within walking distance. Great property management staff as well.

          Manager

          12/19/2023

          TRU Bankers Hill
          Thank you so much for your feedback! We are so happy you are enjoying the location of your new home and we are thrilled you have had a great experience with our staff!!
          Review Author Icon

          Resident 1209797

          Verified Resident 2023

          12/18/2023

          Our experience has been great thus far. The community is always well maintained and the staff is very friendly. Parking not being an issue has been a welcomed surprised. The layout is favorable and the aesthetic of the interior of the units are very nice.

            Manager

            12/19/2023

            TRU Bankers Hill
            Thank you so much for your kind words! We are so glad you are enjoying your home with us her at TRU. If you have any suggestions please never hesitate to reach out!
            Review Author Icon

            Resident 1208951

            Verified Resident 2023

            12/15/2023

            This apartment complex is a hidden gem. With just a a few blocks to Balboa Park you cannot go wrong on the price. The apartments have new stainless steel appliances and triple pane glass -- making it very up-to-date and quiet. Their… See More >
              Manager

              12/17/2023

              TRU Bankers Hill
              Thank you so much for taking the time to your positive review! We are so happy you are enjoying your home as well as Mostra Coffee! Thank you for choosing our community as your home, and we look forward to continuing to offer you a delightful and comfortable living environment for the next year!
              Review Author Icon

              Resident 1208634

              Verified Resident 2023

              12/14/2023

              My experience living here ***Stay Clear (listen to the video) Moved from SF to SD and was drawn to Tru because of the beautiful interiors. It looked amazing on paper but ended up being a nightmare and costly mistake. Cons: - excessive noise because of poor insulation. You… See More >
                Manager

                12/17/2023

                TRU Bankers Hill
                Thank you for taking the time to share your detailed feedback about your experience living at Tru. We genuinely appreciate your honesty, and we want to sincerely apologize for the challenges you've faced during your time here. Your insights are invaluable to us, and we take them seriously as we continuously strive to improve our residents' living experience. Please give us a call at 619-906-5454 so we can further discuss how we can improve your living experience.
                Review Author Icon

                Resident 1205981

                Verified Resident 2023

                12/7/2023

                Tru Bankers Hill is a great place to live. Convenient, beautiful, and safe. Super pet friendly! We rented from out of state and the process was easy and smooth and we were so pleased with the unit and community when we arrived. Staff are very… See More >
                  Manager

                  12/12/2023

                  TRU Bankers Hill
                  Thank you for your wonderful review! We're thrilled to hear that Tru Bankers Hill has been a great home for you. It's fantastic to know that you found the process easy and smooth, even renting from out of state. We're delighted you're pleased with your unit and the community upon arrival. Our staff is appreciative of your kind words, and we're overjoyed that you consider us a really nice place to live with pets. If there's anything you ever need or if you have further feedback, don't hesitate to reach out.

                  Updated Review

                  Review Author Icon

                  Resident 1092353

                  Verified Resident 2021 - 2023

                  12/6/2023

                  Great community and the buildings are in great condition. Maintenance team is fast and address any concerns quickly. Management takes care of the residents , schedule fun events and very responsive too. Overall great building

                    Manager

                    12/7/2023

                    TRU Bankers Hill
                    Thanks for your positive review! We're thrilled you enjoy our community, and the prompt attention from maintenance. We'll continue scheduling fun events into 2024 and we cannot wait for you to enjoy! If you have any suggestions please feel free to reach out.
                    Review Author Icon

                    Resident 1205594

                    Verified Resident 2023

                    12/6/2023

                    I've had a really good experience at Tru Bankers Hill so far. I've been here for about 5 months. The only complaint I initially had was about parking and my spot being utilized by non-residents. I was placed on a waiting list for the gated… See More >
                      Manager

                      12/7/2023

                      TRU Bankers Hill
                      Thank you for sharing your experience at Tru Bankers Hill! We appreciate your feedback and are pleased to hear that you've had a positive stay over the past 5 months. We understand the importance of secure parking, and we're glad we could address your concern promptly by placing you on the waiting list for the gated lot. It's great to know that you now have the peace of mind knowing your car is secure. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out!
                      Review Author Icon

                      Resident 1205593

                      Verified Resident 2023

                      12/6/2023

                      Very friendly community! This is my first apartment and with being in the military, the staff has been very accommodating! Everything is very upfront and straightforward, there has never been miscommunication!

                        Manager

                        12/7/2023

                        TRU Bankers Hill
                        Thank you for sharing your positive experience with us! We're thrilled to hear that you find our community very friendly, especially as a first-time apartment resident and being in the military. Our goal is to be accommodating, and we're delighted that you've experienced straightforward and upfront communication. If there's anything you need or if you have further feedback, please feel free to reach out. We appreciate your service and look forward to ensuring your continued satisfaction!
                        Review Author Icon

                        Resident 1205556

                        Verified Resident 2023

                        12/6/2023

                        Very clean and new building. Great location in a quiet area but still very walkable to everything. Management is great and friendly. Pet friendly which is awesome plus it has a little dog park and is close to balboa park.

                          Manager

                          12/7/2023

                          TRU Bankers Hill
                          Thank you for taking the time to share your feedback. We're thrilled to hear that you find our building clean and appreciate its newness. It's great to know that our location in a quiet area remains walkable to everything you need. We appreciate your kind words about our management team and their friendliness. Being pet-friendly is a priority for us, and we're delighted you enjoy the added convenience of the little dog park, along with the proximity to Balboa Park. If there's anything you need or if you have further suggestions, please feel free to reach out.
                          Review Author Icon

                          Resident 1205551

                          Verified Resident 2022 - 2023

                          12/6/2023

                          I love the building and my apartment. The grounds are neatly kept and the staff is friendly. My neighbors are nice and I am located near my favorite restaurants and bars. The parking is safe and I am not worried about leaving my car overnight.

                            Manager

                            12/7/2023

                            TRU Bankers Hill
                            We appreciate your positive feedback about our building and your apartment. Maintaining well-kept grounds and providing a friendly environment are top priorities for us. It's fantastic to hear that you enjoy the convenience of being near your favorite restaurants and bars. Our commitment to safe parking and your peace of mind is of utmost importance. If you have any additional needs or suggestions, please don't hesitate to reach out. We're here to ensure your continued satisfaction with your living experience.

                            Updated Review

                            Review Author Icon

                            Resident 1095992

                            Verified Resident 2021 - 2023

                            12/6/2023

                            Our stay at Tru has been a great experience. It is a very unique apartment in an unbeatable location. We wish there was more natural light in the space but industrial features is what makes it special. The staff from the start has been excellent… See More >
                              Manager

                              12/7/2023

                              TRU Bankers Hill
                              Thank you for sharing your positive experience at Tru! While we understand your wish for more natural light, we would love to chat about a possible to transfer to a home more suited with sunshine! Our dedicated staff is here to ensure your experience is excellent and It's wonderful to know that the coffee shop downstairs has been a huge plus for you. If there's anything we can do to further enhance your stay, please don't hesitate to let us know.
                              Review Author Icon

                              Resident 1205466

                              Verified Resident 2023

                              12/6/2023

                              Loving Living at TRU in Bankers Hill! This property is so cute and beautifully designed! It offers a great esthetic and it's so close to everything and a block away from balboa park! I love walking through the neighborhood to meet up with friends and… See More >
                                Manager

                                12/7/2023

                                TRU Bankers Hill
                                We appreciate your enthusiastic review of life at TRU in Bankers Hill! Your praise for our charming design, convenient location, and proximity to Balboa Park is wonderful to hear. It's fantastic that you enjoy the neighborhood strolls and having a great coffee shop right downstairs. Ensuring a well-maintained and safe environment is our priority, and we're grateful for your positive feedback. Thank you for recommending TRU for its comfortable and aesthetically pleasing living experience!
                                Review Author Icon

                                Resident 1173829

                                Verified Resident 2022 - 2023

                                8/25/2023

                                I have lived here a year and recently renewed for another, so far my experience has been good. I appreciate the cleanliness of the building and the grounds and the staff have been attentive, friendly and understanding.

                                  Manager

                                  8/29/2023

                                  TRU Bankers Hill
                                  Thank you so much for taking the time to share your feedback with us! We're absolutely thrilled to hear about your positive experience during your year with us and your decision to renew for another. It's wonderful to know that our efforts in maintaining a clean and inviting environment have not gone unnoticed. As you continue your residency with us, please know that we remain committed to ensuring your comfort and satisfaction. If there's anything you need or any suggestions you'd like to share, please don't hesitate to reach out to us. Your feedback is invaluable in helping us continually improve and create a great living experience for all our residents. Thank you again for your review and for being a valued member of our community. We look forward to another fantastic year together! -TRU Management
                                  Review Author Icon

                                  Resident 1096250

                                  Verified Resident 2022

                                  12/20/2022

                                  I was apprehensive to do everything over the phone as I was moving across the country, but as it turns out, it was an easy and seamless process. I love my loft, and especially love the building itself. I will say that the… See More >
                                    Manager

                                    12/23/2022

                                    TRU Bankers Hill
                                    Thank you for sharing your review! We are so glad to hear that our team was able to deliver a positive move-in experience and that you are enjoying your home! We are delighted to hear that you appreciate the thoughtful efforts made to make TRU a comfortable place to call home in its environment. Thank you again for taking the time to share your feedback, and we always welcome ideas and suggestions for improvement! - TRU Mgmt.
                                    Review Author Icon

                                    Resident 1095613

                                    Verified Resident 2021 - 2022

                                    12/18/2022

                                    I love living here. Both the apartments and the common areas/building itself are very nice, and they take good care of the property. Plus this is a great neighborhood - beautiful and SO much to do around here. Very walkable and bikeable. And surprisingly quiet… See More >
                                      Manager

                                      12/21/2022

                                      TRU Bankers Hill
                                      Thank you so much for the amazing review! We TRUly appreciate your kind words. We love that you are enjoying the location of our community and the friendly staff. We are always working to improve our communication and hope you will notice our improvements in the new year. If there is anything else we can work on please give us a call at 619-906-5454. - TRU Mgmt.

                                      Updated Review

                                      Review Author Icon

                                      Resident 1057537

                                      Verified Resident 2021 - 2022

                                      12/18/2022

                                      Love my apartment itself. The inside is fantastic, cute, clean, new. If I had the choice I would pick a room that does not overlook the coffee shop courtyard because it's way too loud. I also feel like rent is a little… See More >
                                        Manager

                                        12/21/2022

                                        TRU Bankers Hill
                                        Thank you for your candid feedback. We are happy you are enjoying your home itself! While we do not advertise any amenities we do hope you take advantage of the growing resident perk program and community gatherings. If there is anything else we could improve on please give us a call at 619-906-5454. -TRU Mgmt.
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                                        Resident 1095123

                                        Verified Resident 2021 - 2022

                                        12/16/2022

                                        My experience at TRU has been great. The staff is friendly and responsive, the apartment complex itself is always clean and looked after, and my unit is great in terms of size and comfort. The community is great, and having a coffee shop attached to… See More >
                                          Manager

                                          12/21/2022

                                          TRU Bankers Hill
                                          Thank you so much for the amazing feedback, we are so happy to hear to are enjoying your home! We are so grateful for our partnership with Mostra coffee and are happy to hear you are taking advantage of the resident perks! - TRU Mgmt.
                                          Review Author Icon

                                          Resident 1094543

                                          Verified Resident 2022

                                          12/14/2022

                                          I enjoy the area but there is a lack of safety when walking dog at night. That is why I wanted to find a place that had a dog area so I felt comfortable taking my dog somewhere when the sun was setting. I have… See More >
                                            Manager

                                            12/21/2022

                                            TRU Bankers Hill
                                            Thank you for your candid feedback. We are happy to hear you enjoy the area and will be sure to reassess our temporary dog park. While we know noise can be inevitable when under a direct flight path, we hope the triple-pane windows have helped. We do have a waitlist for both parking lots and will be having some availability in the new year. Please email us at trubankershill@hgfenton.com for more information! - TRU Mgmt.

                                            Updated Review

                                            Review Author Image

                                            Resident 1057579

                                            Verified Resident 2022

                                            12/14/2022

                                            This community at true bankers Hill is the most clean and maintained facility that I have ever seen or lived on. The staff is friendly, and they act as if they live here and this is their home as well. I think that's why it's… See More >
                                              Manager

                                              12/16/2022

                                              TRU Bankers Hill
                                              Thank you so much for the amazing feedback! We are so happy you are enjoying your home! If there is anything we can work on please feel free to give us a call at 619-906-5454 - TRU Mgmt.
                                              Review Author Icon

                                              Resident 1094174

                                              Verified Resident 2021 - 2022

                                              12/13/2022

                                              Majority of the office staff are very nice & helpful. But some do need to work on keeping their personal relationships with the residents to themselves. This has caused some conflict between other residents.

                                                Manager

                                                12/15/2022

                                                TRU Bankers Hill
                                                Thank you for your feedback. We would love to discuss your concerns further. Please give us a call at 619-906-5454 or email us at trubankershill@hgfenton.com. - TRU Mgmt.
                                                Review Author Icon

                                                Resident 1094113

                                                Verified Resident 2021 - 2022

                                                12/13/2022

                                                Staff super helpful from the start. I handled my initial lease via email and the apartment was as described when I got here. They even accommodated the early arrival. The apartment is on the airport flight path but the triple paned windows… See More >
                                                  Manager

                                                  12/15/2022

                                                  TRU Bankers Hill
                                                  Thank you so much for your amazing review! We are so happy to hear you had a great experience with our leasing staff and are enjoying our partnership with Mostra Coffee. We look forward to having you at TRU for another year and hopefully longer! -TRU Bankers Hill
                                                  Review Author Icon

                                                  Resident 1093704

                                                  Verified Resident 2021 - 2022

                                                  12/12/2022

                                                  This is an absolutely unique and great place to live. These are not "cookie cutter" apartments but unique designs taking advantage of the shell of a former medical clinic. The finishes are high quality, the management is great, and the apartments have character. The only… See More >
                                                    Manager

                                                    12/15/2022

                                                    TRU Bankers Hill
                                                    Thank you so much for the amazing feedback! We are so happy to hear you are enjoying living at TRU and the in-home amenities. Tru is authentic by design as you mentioned and holds a unique history in San Diego. If there is anything else we could work on please feel free to give us a call at 619-906-5454. - TRU Bankers Hill
                                                    This community is managed by

                                                    H.G. Fenton Company

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                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    How is TRU Bankers Hill Rated?
                                                    Based on 55 number of votes by renters, TRU Bankers Hill is currently rated 4.4 out of 5 stars.
                                                    How satisfied are residents with the upkeep and overall appearance of the grounds at TRU Bankers Hill?
                                                    TRU Bankers Hill is rated 4.8/5 stars in our renters grounds survey, which is considered excellent. The grounds are well kept and beautiful.
                                                    How effective was the maintenance team when resolving your problem?
                                                    TRU Bankers Hill is rated 4.8/5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.
                                                    What are noise levels like at TRU Bankers Hill?
                                                    TRU Bankers Hill is rated 3.9/5 stars in our renters noise survey, which is considered average. The noise level can sometimes be disruptive, but not to a significant extent.
                                                    How safe is TRU Bankers Hill?
                                                    TRU Bankers Hill is rated 4.4/5 stars in our renters safety survey, which is considered good. The complex is generally safe, with occasional minor safety concerns.
                                                    How satisfied are residents with the neighborhood?
                                                    TRU Bankers Hill is rated 4.8/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                    How satisfied are residents with the staff at TRU Bankers Hill?
                                                    TRU Bankers Hill is rated 4.8/5 stars in our renters staff survey, which is considered excellent. The staff is extremely helpful and responsive to resident needs.
                                                    How often does management engage with reviews?
                                                    Managers have responded to 100% of their community reviews in the past year.
                                                    How quickly does management engage with reviews?
                                                    Managers have replied within 1.69 days to their community reviews in the past year.
                                                    Who manages TRU Bankers Hill?
                                                    H.G. Fenton Company
                                                    What is the pet policy at TRU Bankers Hill?
                                                    No pet policy available

                                                    Check Availability

                                                    TRU Bankers Hill

                                                    March 2024

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                                                    Baths

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                                                    TRU Bankers Hill is an apartment in San Diego in zip code 92101. This community has a 0 Bed, 0 Bath Nearby cities include Point Loma, Coronado, Pacific Beach, Lemon Grove, and La Mesa.

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