#12,741 #25 #780

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Jasper

514 Harrison St. , San Francisco, CA 94105
(35 Reviews)
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epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

C-
C-

Renter Ratings

B

Review Ratings

Noise

3.0

Grounds

3.3

Safety

2.5

Office Staff

2.5

Maintenance

4.3

Neighborhood

4.8

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

C

Number of reviews in the past 365 days

4

Manager’s Review Engagement

F

Percentage of reviews responded to

0.00%

Manager’s Review Reply Time

F

Average time to respond to reviews

N/A

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View Community Timeline

Jasper Reviews

(32)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Resident 1182038

Verified Resident 2022 - 2023

9/19/2023

Don’t rent here. Tell everyone you know to not rent here. Management is oddly hostile and likely racist. They will nickel and dime you for everything. An afternoons does the at the DMV is more pleasant than 5 mins in the leasing office.… See More >
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    Resident 1152911

    Verified Resident 2021 - 2023

    6/23/2023

    such a poor experience with management team. poor communication. no follow ups on security issues, no responses on emails, no clear communications on lease renewal or requests. the new hired manager, young lady locked me out of my apartment and refused to give my key and… See More >

      Updated Review

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      Resident 1031779

      Verified Resident 2021 - 2023

      6/9/2023

      So appreciative of the staff at Jasper, particularly the folks at the front desk, they are always so polite, attentive and helpful. I love all the amenities Jasper has to offer and our neighborhood. I would highly recommend.

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        Resident 1130678

        Verified Resident 2020 - 2023

        4/12/2023

        Jasper is the worst apartment complex I have ever leased with. They do not take care of the amenities, management is extremely lazy, unresponsive and simply useless. They refuse to help residents with fee questions/noise complaints and updates on the community. There was recently an… See More >
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          Resident

          Resident 2021 - 2022

          9/11/2022

          Ed Ness works in the leasing office and is one of the most disrespectful agents I've ever worked with. Borderline racist and sucks at keeping his word. The rest of the staff are some of the nicest folks I've ever interacted with but he singlehandedly… See More >
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            Resident

            Resident 2021 - 2022

            9/2/2022

            Very average for the price and very low quality of service. Don’t be fooled this is not a luxury building. The charge for parking is ridiculous and my ev is often left uncharged. Guest parking is non existent and no package delivery on weekend. My… See More >
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              Resident

              Resident 2020 - 2022

              7/31/2022

              Apartment units and Sarica car green and very spacious, the staff (concierge, valet, maintenance, and community cleaners/janitorial) are great. The amenities are good but Jasper needs a lot of improvement to compete with the other luxury buildings in the neighborhood and to reflect the… See More >
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                Resident

                Resident 2021 - 2022

                5/27/2022

                Everything is great. Staff is very attentive and professional. The common areas are always sparkling clean. Communication via the community app is fast and convenient. Location of the building and the neighborhood are awesome.

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                  Resident

                  Resident 2021 - 2022

                  5/6/2022

                  Terrible leasing staff. They are unresponsive and do not know how to do their job. They are not at all familiar with lease renewal etc. Every other department is good except leasing. Management should do a better job at appointing staff.

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                    Resident

                    Resident 2020 - 2021

                    1/9/2022

                    Nice community to live in, friendly staff. Good house conditions , didnt face any issues in last one year. Have not lost any packages in this house compared to previous community.Good amenities like gym and pool available.

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                      Resident

                      Resident 2020 - 2021

                      10/26/2021

                      My experience with The Jasper the second time around has been just OK. The management company needs to put more time and energy into improving the look and feel of this building. This starts with making sure that your employees are incentivized to provide excellent… See More >
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                        Resident

                        Resident 2020 - 2021

                        10/8/2021

                        Jasper is located in the heart of the east cut region and it's very close to the Embarcadero. Public transport and HQ of most of the tech companies are quite close. The building has a lot of great amenities such as a fitness center, swimming… See More >

                          Updated Review

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                          Resident

                          Resident 2020 - 2021

                          10/8/2021

                          It has been very bad due to the leasing offices treatment of tenants. I hoped it would be great with these amenities and such, but after I went ignored by the leasing office for 4 months regarding my questions and concerns upon moving in, I… See More >
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                            Resident 933523

                            Verified Resident 2020 - 2021

                            7/31/2021

                            Jasper has exceeded all of my expectations. The building is beautiful, modern, and luxurious. The staff are always so positive and go above and beyond to meet our needs. Wonderful location and neighborhood.

                              Updated Review

                              Review Author Icon

                              Resident 858011

                              Verified Resident 2017 - 2021

                              5/6/2021

                              Went massively downhill since Greystar acquisition. Part of the benefits of this building is having wifi provided to the whole building. When it wasn't working when I moved into a different unit, I was told by one person in the leasing office to call the… See More >
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                                Resident 891303

                                Verified Resident 2016 - 2021

                                4/9/2021

                                Buyer be aware! it is not worth living at Jasper any more! I used to call Jasper home since I lived here since 2016. And everything has been changed when the building was sold to Grey star in 2019. Gym trainer and pet concierge are gone,… See More >
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                                  Resident 885686

                                  Verified Resident 2021

                                  3/19/2021

                                  Jasper truly provides an incredible living experience. Between my beautiful apartment/view, the fantastic Jasper/Riseio app, the staff, neighbors, etc. I'm beyond pleased. 10/10, highly recommend. Starting from my first virtual walk through with Kat, to clarifying details over the phone with Parker and Ed, to move-in… See More >
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                                    Resident 885683

                                    Verified Resident 2021

                                    3/19/2021

                                    I just hope that amenities in the building be opened now that restrictions are opening up. Thats part of what we pay as well. (pool, GYM!, Lounge and dark room) I hope that they can open this since it has been awhile

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                                      Resident 883792

                                      Verified Resident 2021

                                      3/15/2021

                                      If I put something here it might destroy yours reputation, so Ill spare you. The leasing office is not included in any of the stars above. Absolute and total nightmare. I would not recommend moving in this building unless you have the patience to deal… See More >
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                                        Resident 878582

                                        Verified Resident 2020

                                        3/3/2021

                                        Jasper concierge and maintenance staff is great, they provide great customer service and are always happy to help. Management on the other hand, will not reply to your emails/ calls after signing the lease..yelp reviews say it all. I will not be renewing with Jasper… See More >
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                                          Resident 871489

                                          Verified Resident 2020

                                          2/9/2021

                                          I love the apartment but unfortunately I joined after the pandemic so I havent had the chance to check out the amenities. I enjoy the building and the staff are very helpful and willing to work with my needs. There were so issues with the… See More >
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                                            Resident 858005

                                            Verified Resident 2020

                                            12/29/2020

                                            Poor and mismanaged. Total waste of money overpaying for poor service, bad property management and no amenities or comparable replacements. They had the chance to redeem themselves by providing us free parking but no offers at the time. Regardless of all the issues we had.… See More >
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                                              Resident 857047

                                              Verified Resident 2020

                                              12/25/2020

                                              Dont be fooled by the looks of this apartment. Amenities are closed anyways. All staffs are super slow and not helpful. Valet guys are always touching my setups, concierges dont know what they are doing, leasing team is never responding and rude. Im already having… See More >
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                                                Resident 854485

                                                Verified Resident 2020

                                                12/16/2020

                                                Every staff member at Jasper has been extremely helpful and nice - we couldn't ask for more. The area is also safe, quiet, and convenient. This is definitely our ideal location to stay and live in SF for a couple of years (unless they increase… See More >
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                                                  Resident 853662

                                                  Verified Resident 2020

                                                  12/15/2020

                                                  Location, Location. Location and view, view and view! Easy access from highway and panoramic view with clean location inside and outside. Reasonably priced for current environment. Online App for all services and valet underground parking are plus even though it comes with some additional cost.

                                                    This community is managed by

                                                    Greystar

                                                    B+
                                                    B+
                                                    Communities
                                                    3153

                                                    Questions & Answers (1)

                                                    Anonymous
                                                    Asked on: 03/19/2018
                                                    Q: Can you hear your neighbors?

                                                    Frequently Asked

                                                    How is Jasper Rated?
                                                    Based on 35 number of votes by renters, Jasper is currently rated 3.9 out of 5 stars.
                                                    How satisfied are residents with the upkeep and overall appearance of the grounds at Jasper?
                                                    Jasper is rated 3.3/5 stars in our renters grounds survey, which is considered below average. The grounds are starting to look neglected and require attention.
                                                    How effective was the maintenance team when resolving your problem?
                                                    Jasper is rated 4.3/5 stars in our renters maintenance survey, which is considered good. The maintenance team is generally quick and efficient in fixing problems.
                                                    What are noise levels like at Jasper?
                                                    Jasper is rated 3/5 stars in our renters noise survey, which is considered below average. The noise level is often disruptive and affects quality of life.
                                                    How safe is Jasper?
                                                    Jasper is rated 2.5/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                    How satisfied are residents with the neighborhood?
                                                    Jasper is rated 4.8/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                    How satisfied are residents with the staff at Jasper?
                                                    Jasper is rated 2.5/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                    Who manages Jasper?
                                                    Greystar
                                                    What is the pet policy at Jasper?
                                                    No pet policy available

                                                    Check Availability

                                                    Jasper

                                                    February 2024

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                                                    Beds

                                                    0

                                                    Baths

                                                    0

                                                    Jasper is an apartment in San Francisco in zip code 94105. This community has a 0 Bed, 0 Bath Nearby cities include Brisbane, Daly City, Belvedere, Colma, and Tiburon.

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