epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

Renter Ratings

Noise	N/A
Grounds	3.3
Safety	3
Office Staff	3.9
Maintenance	3.6
Neighborhood	3.5
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	N/A/5
SatisFacts™ Maintenance	5/5
SatisFacts™ Renewal Survey	N/A/5

Review Count

Number of reviews in the past 365 days	8

Manager's Review Engagement

Percentage of reviews responded to	50%

Manager's Review Reply Time

Average time to respond to reviews	69.38 days

Ratings & Reviews (59 Reviews)

No reviews match your search.

AVERAGE RATING

See Rating Breakdown

Noise

Maintenance

Safety

Grounds

Office Staff

Read less

Potrero Launch Apartments Manager

How was this review?

Useful

Thanks for voting!

Report

OVERALL SCORE

See Rating Breakdown

Noise

Maintenance

Safety

Neighborhood

Grounds

Office Staff

• 2018 - 2020 Recommended

Updated 05/23/2020

Reviewed 05/23/2020

Great except frustrated with the limitations to the roof. 10 PM cut off time (especially on weekends) is early. For the amount we pay to live here we shouldn't have such tight restrictions to the amenities.

Potrero Launch Apartments Manager27/27/2020

Hello, Thank you for being a valued resident and for taking a moment to rate your experience. We are glad to see you feel overall satisfied with your home as this is what we hope for. While we strive to provide the best community possible, we understand, there is always room for improvement and we really value our residents' feedback, thank you for sharing yours. If there is ever anything you need, please do not hesitate to contact us. Potrero Launch 415.626.3101

How was this review?

Useful

Thanks for voting!

Report

OVERALL SCORE

See Rating Breakdown

Noise

Maintenance

Safety

Neighborhood

Grounds

Office Staff

Verified Resident 738469 • 2018 - 2020 Recommended

Updated 05/04/2020

Reviewed 01/23/2020

I have been living at Potrero Launch since November, 2018 and have been very satisfied! I love the attention to detail: providing newspapers in the lobby, the coffee machine in the community space, the beautiful plants, etc.

How was this review?

Useful

Thanks for voting!

Report

OVERALL SCORE

See Rating Breakdown

Noise

Maintenance

Safety

Neighborhood

Grounds

Office Staff

Verified Resident 642917 • 2019 - 2020 Recommended

Updated 02/25/2020

Reviewed 05/21/2019

Potrero launch is an awesome place to live, and is only going to get better as some of the surrounding construction finishes up. The staff is friendly and easygoing. I would live there forever...if I could afford it.

Potrero Launch Apartments Manager30/22/2019

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

How was this review?

Useful

Thanks for voting!

Report

OVERALL SCORE

See Rating Breakdown

Noise

Maintenance

Safety

Neighborhood

Grounds

Office Staff

Verified Resident 732214 • 2019 Not Recommended

Updated 12/30/2019

Reviewed 12/30/2019

Its ok. Part tenant/part management problems. People not cleaning up after their pets, pee in the elevator, and trash just left on the street that you would have to walk through to even get the dumpsters back under the building.

How was this review?

Useful

Thanks for voting!

Report

OVERALL SCORE

See Rating Breakdown

Noise

Maintenance

Safety

Neighborhood

Grounds

Office Staff

Verified Resident 711989 • 2017 - 2019 Not Recommended

Updated 10/31/2019

Reviewed 10/31/2019

Packages lost frequently emails never answered privacy invaded for illegal inspections staff is unfriendly and unhelpful maintenance is not kept up: elevators often broken, paint and carpets are old and gross See More

Potrero Launch Apartments Manager03/03/2019

Dear Neighbor, Thank you for taking a moment to rate your experience and sharing how you feel. We appreciate and value your feedback as it is important for us to see you not just satisfied, but proud to call Potrero Launch your home. Our service to you is our top priority and we are sorry to hear some of the issues you are having. We would like to understand more about your expressed concerns and see how we can turn it around. When you have a moment, please give us a call or stop by the office. We hope to hear from you soon. Warm Regards, Crew at Potrero Launch

How was this review?

Useful

Thanks for voting!

Report

OVERALL SCORE

See Rating Breakdown

Noise

Maintenance

Safety

Neighborhood

Grounds

Office Staff

Verified Resident 702473 • 2018 - 2019 Not Recommended

Updated 10/03/2019

Reviewed 10/03/2019

Better management. Everything is an uphill battle. Feels like I have to fight for everything. Management is locked away on the second floor and you have to scream up to them. There is a front desk person but I don't think I've ever felt satisfied working… See More

Potrero Launch Apartments Manager06/06/2019

Hello, Your opinion and characterization are troubling and we sincerely apologize if you've experienced any discomfort during your time with us. Our team strives to create a wonderful home for each resident and it's concerning to hear there have been occurrences which have negatively impacted your experience. When residents notify our team of concerns right away, it helps us to appropriately address the issue and resolve any unanswered questions. Please visit the office at your earliest convenience if you would like to elaborate more. We look forward to hearing from you and hope our team can improve your time in our community and perception of our team. Thank you! Potrero Launch (415) 626-3101

How was this review?

Useful

Thanks for voting!

Report

OVERALL SCORE

See Rating Breakdown

Noise

Maintenance

Safety

Neighborhood

Grounds

Office Staff

Verified Resident 649293 • 2018 - 2019 Recommended

Updated 09/11/2019

Reviewed 06/06/2019

The staff at Potrero Launch is absolutely fantastic. They are authentic, responsive, and knowledgable. I am greeted by name, always feel welcomed, and frequently stop for a chat with Gianna, Bonnie, and Eve-May.

Potrero Launch Apartments Manager13/13/2019

Hello there, Thank you for your compliments about our team! We love our residents and are always willing to do whatever it takes to keep them happy. We too enjoy our beautiful gardens and hip neighborhood. It really makes our community a unique and welcoming place to call home. Your review really made our week, and we appreciate that you shared it with us! Thank you. Potrero Launch (415) 626-3101

How was this review?

Useful

Thanks for voting!

Report

OVERALL SCORE

See Rating Breakdown

Noise

Maintenance

Safety

Neighborhood

Grounds

Office Staff

Verified Resident 686050 • 2018 - 2019 Not Recommended

Updated 08/27/2019

Reviewed 08/27/2019

Summary: Potrero Launch is okay. Most of its flaws are related to management, and not the building itself. Pros: * Well built units * Quality bathrooms * Decent view on the bay-side * Units have AC (sorta, see below) * Okish gym - It's not very… See More

Potrero Launch Apartments Manager10/10/2019

Hello there, We appreciate that you took the time to share the details of your experience. Ensuring our residents feelings of comfort and satisfaction is a matter that is of important to us. We always aim to give the best service possible to all our residents in order to keep them happy, and it's never our intention to make our residents feel any other way. We realize there is always room for improvement and your feedback will help us with that. We really thank you for mentioning all the pros as well as cons in your review. We welcome any and all feedback that our valued residents share with us. As always, please reach out if you would to speak with us directly. Thank you! Potrero Launch (415)626-3101

How was this review?

Useful

Thanks for voting!

Report

OVERALL SCORE

See Rating Breakdown

Noise

Maintenance

Safety

Neighborhood

Grounds

Office Staff

Verified Resident 627062 • 2017 - 2019 Recommended

Updated 04/14/2019

Reviewed 04/14/2019

Great modern apt with all the amenities. Good location and close to the airport and downtown. Love the rooftop-grill-hot tub, lounge area, gym and parking in building. Makes things more convenient and enjoyable! See More

How was this review?

Useful

Thanks for voting!

Report

OVERALL SCORE

See Rating Breakdown

Noise

Maintenance

Safety

Neighborhood

Grounds

Office Staff

Verified Resident 618833 • 2015 - 2019 Recommended

Updated 03/23/2019

Reviewed 03/23/2019

The Dogpatch neighborhood gets better and better. The Potrero launch is right in the heart of it with excellent transportation and a wonderful rooftop area. Really cool recreation room, gym, and courtyard. We love it.

Potrero Launch Apartments Manager03/03/2019

Hello, Thank you for the positive review and rating! We're so happy to see you enjoy our community and your apartment home - this is the experience we hope to create for each resident! We also appreciate that you highlighted our rooftop area and amenities. If you have questions or additional feedback, don't hesitate to contact our team at any time. Thanks again! Potrero Launch (415) 626-3101

How was this review?

Useful

Thanks for voting!

Report

OVERALL SCORE

See Rating Breakdown

Noise

Maintenance

Safety

Neighborhood

Grounds

Office Staff

Verified Resident 598452 • 2019 Recommended

Updated 01/31/2019

Reviewed 01/31/2019

Overall nice and clean layout apartment. Showers are a little bit strange because there is no bathtub and it has an open layout design. Moving in is hard because the loading dock is so far from door. Overall nice.

Potrero Launch Apartments Manager06/06/2019

Hello there, Thanks for sharing your 4-star experience with us! Our residents are important, so it's great to see your time with us has been pleasant. It makes us happy for you to be a part of our community. Thank you for choosing Potrero Launch as your home! -Community Manager Potrero Launch (415)626-3101

How was this review?

Useful

Thanks for voting!

Report

OVERALL SCORE

See Rating Breakdown

Noise

Maintenance

Safety

Neighborhood

Grounds

Office Staff

Verified Resident 559282 • 2018 Recommended

Updated 10/19/2018

Reviewed 10/19/2018

Easiest application and move in process that I have ever experienced. Both the staff and the residents are friendly. I do not own a pet, but I enjoy the presence of the animals, they add a happy vibe to the community.

Potrero Launch Apartments Manager25/25/2018

Hello, We are pleased to read how easy our application and move in process was for you! This is the experience we hope all of our new residents experience. Our team will continue to provide you and our community with the best possible experience. If you ever need us, we'll be there. Thank you!

How was this review?

Useful

Thanks for voting!

Report

OVERALL SCORE

See Rating Breakdown

Noise

Maintenance

Safety

Neighborhood

Grounds

Office Staff

KatinaM • Resident • 2017 - 2018 Not Recommended

Updated 10/15/2018

Reviewed 10/15/2018

Warning - do your research before renting here. I've never wrote a Yelp review before, but felt compelled to share with potential tenants after my experience living here. As many other reviewers have said here, there are MANY issues with this building including the management, cleanliness,… See More

Potrero Launch Apartments Manager25/25/2018

Hi Katina, Thank you for taking the time to tell us how you feel. It is truly disappointing to hear your experience has been less than ideal as our team works very hard to provide the best in quality and service. It is our goal to communicate clearly with transparency and answer all questions or concerns. We were under the impression you had a clear understanding of the utility charges as we explained them to you in your lease agreement and we apologize if you were still experiencing some uncertainty. If you have any questions or if there is anything we can clarify further please feel free to give us a call. Thanks again, have a great week!

How was this review?

Useful

Thanks for voting!

Report

OVERALL SCORE

See Rating Breakdown

Noise

Maintenance

Safety

Neighborhood

Grounds

Office Staff

Verified Resident 546859 • 2018 Recommended

Updated 09/24/2018

Reviewed 09/24/2018

It has been very welcoming and personable. Feel quite safe and it is a fantastic location for someone living alone. Great amenities. Just wish the monthly parking fee wasn't so expensive, but is in line with SF standards. But has affected my decision to own a… See More

Potrero Launch Apartments Manager25/25/2018

We think you're awesome for leaving this review! Your feedback tells us that we've hit the mark in offering an incredible living community! If you ever have any questions, comments, or concerns, we'd love to hear from you!

How was this review?

Useful

Thanks for voting!

Report

OVERALL SCORE

See Rating Breakdown

Noise

Maintenance

Safety

Neighborhood

Grounds

Office Staff

Verified Resident 520967 • 2014 - 2018 Not Recommended

Updated 08/01/2018

Reviewed 08/01/2018

The community is constantly getting new management which and with this change they're constantly changing rules and policies without me written or verbal communication with the community The grounds are constantly kept in a horrific condition because each management that comes in is so eager to… See More

Potrero Launch Apartments Manager08/08/2018

Hello Resident, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Please reach out to us off-line via [email protected] so we can resolve this outstanding matter in your home. Could you please inform us of when you submitted your request to have the issue resolved so that we can better assist you.Thank you for your prompt reply.

How was this review?

Useful

Thanks for voting!

Report

OVERALL SCORE

See Rating Breakdown

Noise

Maintenance

Safety

Neighborhood

Grounds

Office Staff

Verified Resident 491964 • 2018 Recommended

Updated 05/25/2018

Reviewed 05/25/2018

The stairs by my apartment have had food on them for about 3 months now. Not a huge deal, the stairwells and steps coming from Illinois street always seem to be dirty. Other than that, it is fairly clean. Hallways have carpet, which I think aides… See More

Potrero Launch Apartments Manager20/20/2018

Hi thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit.

How was this review?

Useful

Thanks for voting!

Report

OVERALL SCORE

See Rating Breakdown

Noise

Maintenance

Safety

Neighborhood

Grounds

Office Staff

Verified Resident 471986 • 2017 - 2018 Recommended

Updated 04/04/2018

Reviewed 04/04/2018

Good. The shower is annoying to deal with because its so big and we had to come up with our own way to keep water from going all over the bathroom floor and into the walls. The washer dryer combo also takes at least 4 1/2… See More

Potrero Launch Apartments Manager10/10/2018

Thank you again for taking the time to let us know how we did. We hope you have a great day! We hope to see you soon!

How was this review?

Useful

Thanks for voting!

Report

OVERALL SCORE

See Rating Breakdown

Noise

Maintenance

Safety

Neighborhood

Grounds

Office Staff

Verified Resident 452136 • 2015 - 2018 Not Recommended

Updated 02/11/2018

Reviewed 02/11/2018

It's been ok overall. I would appreciate more room for negotiating rent price. I'm aware of conpetitive market, but noticing differences in prices, and being aware of new residents negotiating for lower prices but returning residents are unable to, it's a bit discomforting and unappreciated.

Potrero Launch Apartments Manager10/10/2018

Hi Verified Resident! We're so happy we were able to help you out! We hope to be of service to you again in the future. Best wishes, Potrero Launch

How was this review?

Useful

Thanks for voting!

Report

OVERALL SCORE

See Rating Breakdown

Noise

Maintenance

Safety

Neighborhood

Grounds

Office Staff

Verified Resident 443333 • 2017 - 2018 Recommended

Updated 01/21/2018

Reviewed 01/21/2018

Great staff there always very pleasant always willing to help very attentive and energetic and friendly a great place to live. Never have to worry about any security issues or loud noise. Really love how the staff is always in my business compared to other apartments… See More

Potrero Launch Apartments Manager23/23/2018

Hi Verified Resident, thank you for taking the time to leave a review for us at Potrero Launch. We're happy we could meet your expectations! Thanks again for the recommendation, and have an amazing day!

How was this review?

Useful

Thanks for voting!

Report

OVERALL SCORE

See Rating Breakdown

Noise

Maintenance

Safety

Neighborhood

Grounds

Office Staff

Verified Resident 440850 • 2013 - 2018 Recommended

Updated 01/15/2018

Reviewed 01/15/2018

Wonderful location with public transportations access within steps. THANK YOU ! THANK YOU ! THANK YOU !!! THANK YOU !!! THANK YOU !!! THANK YOU !!! THANK YOU !!! THANK YOU !!! THANK YOU !!! THANK YOU !!! THANK YOU !!! See More

Potrero Launch Apartments Manager23/23/2018

Verified Resident, thank you so much for your high rating! Thank you, and have a fantastic day!

How was this review?

Useful

Thanks for voting!

Report

OVERALL SCORE

See Rating Breakdown

Noise

Maintenance

Safety

Neighborhood

Grounds

Office Staff

Lilly_H • Resident • 2014 - 2017 Recommended

Updated 11/01/2017

Reviewed 11/01/2017

The community is decorated nicely everything is clean and maintained. I enjoy the exchanges from staff and neighbors so besides my apartment being a bit farther anyway from the main lobby. I love it!! Great Amenities... and thankyou again to the maintenance Rey & Carlos for… See More

Potrero Launch Apartments Manager01/01/2017

Hi Lilly_h, thank you for taking the time to leave a review for us at Potrero Launch. We're happy we could meet your expectations!

How was this review?

Useful

Thanks for voting!

Report

OVERALL SCORE

See Rating Breakdown

Noise

Maintenance

Safety

Neighborhood

Grounds

Office Staff

Verified Resident 411649 • 2017 Recommended

Updated 10/28/2017

Reviewed 10/28/2017

The Dog Patch is my favorite neighborhood in the City. The weather is great and the area is very walkable. When you are inside your home you do not hear your neighbors, which is huge coming from an older building. I love the polished floors and… See More

Potrero Launch Apartments Manager30/30/2017

Thank you, and have a fantastic day!

How was this review?

Useful

Thanks for voting!

Report

OVERALL SCORE

See Rating Breakdown

Noise

Maintenance

Safety

Neighborhood

Grounds

Office Staff

Verified Resident 347004 • 2017 Recommended

Updated 05/21/2017

Reviewed 05/21/2017

We're very happy with our initial experience at Potrero Launch. The apartments are modern, clean, and functional with stunning views of the Bay / City. It's a pleasure hosting guests, especially on the roof deck (with a hot tub!). Meanwhile, the new, energy- efficient construction makes… See More

Potrero Launch Apartments Manager30/30/2017

Hi Verified Resident, thank you for taking the time to leave a review for us at Potrero Launch. We're happy we could meet your expectations! Please let us know if there is anything you need and we will be happy to assist!

How was this review?

Useful

Thanks for voting!

Report

OVERALL SCORE

See Rating Breakdown

Noise

Maintenance

Safety

Neighborhood

Grounds

Office Staff

Verified Resident 343596 • 2015 - 2017 Not Recommended

Updated 05/14/2017

Reviewed 05/14/2017

I have tried to contact management nearly a dozen times with issues from dog feces in the hall to garage safety to apartment maintenance issues and not once have I received an answer. The garage is a death trap, a few mirrors would help solve the… See More

Potrero Launch Apartments Manager17/15/2017

Verified Resident, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Here at Potrero Launch, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager (415) 626-3100 to discuss ways we can better serve you in the future.

How was this review?

Useful

Thanks for voting!

Report

OVERALL SCORE

See Rating Breakdown

Noise

Maintenance

Safety

Neighborhood

Grounds

Office Staff

alexandersultan • Resident • 2016 - 2017 Recommended

Updated 04/30/2017

Reviewed 04/30/2017

I have been living here since December 2016. The staff in the office are really nice, in particular Maycol (Assistant Property Manager) and Linda (Property Manager). The rooftop is really nice with great views. They have a common area with a demo kitchen, gym, etc. In… See More

Potrero Launch Apartments Manager01/01/2017

Alexandersultan, thank you for the high star rating! We love to hear feedback from our residents. Make sure you keep an eye out for our next community event. We would love to see you there! Kindest Regards, Linda Berry, Senior Community Manager [email protected]

How was this review?

Useful

Thanks for voting!

Report

Features & Amenities

Laundry

Washer and Dryer Included in Apartment Home

Parking

Garage

General

Additional Storage Available
Central Heat and Air
Expansive Windows with Bay and City Views
Fitness Center
Gourmet Kitchen with Premium Cabinetry
High Ceilings
High Gloss Stained Concrete Floors
Individual Climate Control
Industrial Lighting and Ceiling Fans
Lounge with Demonstration Kitchen
Luxeone Package Management System
On-Site Management
Onsite Bike Storage
Premium Lighting and Ceiling Fans
Rooftop Dog Run
Short Term and Furnished Apartments Available
Sundeck
Valet Trash Service

Pets

Cats Allowed
Deposit: $500
Rent: $35
Dogs Allowed
Deposit: $500
Rent: $50
Restrictions: Breed Restrictions Apply

Floor Plans & Pricing

Studio, 1 Bathroom

Price
$2,694 - $4,420
SQ. FT.
404 - 469
Available
Avail.
3 Units
Model
Studio B

View Floor Plan

Price
$2,704 - $4,161
SQ. FT.
344 - 382
Available
Avail.
3 Units
Model
Studio A

View Floor Plan

1 Bedrooms, 1 Bathroom

Price
N/A
SQ. FT.
654
Available
Avail.
N/A
Model
1x1 D

View Floor Plan

Price
$3,136 - $4,456
SQ. FT.
490
Available
Avail.
1 Units
Model
1x1 A

View Floor Plan

Price
$3,231 - $4,984
SQ. FT.
529 - 545
Available
Avail.
3 Units
Model
1x1 B

View Floor Plan

Price
$3,381 - $5,009
SQ. FT.
604 - 625
Available
Avail.
3 Units
Model
1x1 C

View Floor Plan

1 Bedrooms, 1.5 Bathrooms

Price
$3,791 - $5,370
SQ. FT.
748
Available
Avail.
1 Units
Model
1.5 x 1.5 TH

View Floor Plan

2 Bedrooms, 1 Bathroom

Price
N/A
SQ. FT.
704
Available
Avail.
N/A
Model
2x1

View Floor Plan

2 Bedrooms, 2 Bathrooms

Price
N/A
SQ. FT.
767
Available
Avail.
N/A
Model
2x2 A

View Floor Plan

Price
N/A
SQ. FT.
1,094
Available
Avail.
N/A
Model
2x2 TH

View Floor Plan

Price
N/A
SQ. FT.
1,130
Available
Avail.
N/A
Model
2x2 TH w/den

View Floor Plan

Price
$4,383 - $6,855
SQ. FT.
837 - 883
Available
Avail.
3 Units
Model
2x2 B

View Floor Plan

Price
$4,423 - $4,865
SQ. FT.
906
Available
Avail.
1 Units
Model
2x2 C

View Floor Plan

Price
$4,443 - $6,648
SQ. FT.
1,006 - 1,037
Available
Avail.
2 Units
Model
2x2 D

View Floor Plan

2 Bedrooms, 2.5 Bathrooms

Price
N/A
SQ. FT.
1,107
Available
Avail.
N/A
Model
2x2.5 TH

View Floor Plan

Disclaimer: Special, prices and availabilities subject to change.

Leasing:

We are temporarily ceasing in-person tours with prospective residents. Virtual tours are available. Call us today for more information! Introducing Potrero Launch – the quintessential urban living community in San Francisco, CA. With exquisite views of the waterfront, our Dogpatch apartments offer you everything you need for a modern, and comfortable lifestyle with an industrial twist. Pet-friendly with alluring amenities and exquisite views, Potrero Launch apartments is the go-to place for anyone searching to live the good life. At Potrero Launch we leave no room for compromise, our oversized studios, one, and two-bedroom apartments come in a variety of bright and contemporary floor plans, ready to cater to a full range of needs and tastes. From the stained and polished high-gloss, color-dyed concrete floors, to the expansive windows framing the stunning bay and city views, at Potrero Launch you get to enjoy the best of city living with all the comforts of a loft-style home. Take a stroll to our rooftop Sky Lounge where stainless steel gas grills and plush seating await you, and head over into our open-concept social room where a demonstration kitchen makes cooking a veritable adventure! Challenge your muscles at the state-of-the-art fitness center with TRX gear open 24/7, and achieve inner peace in either our yoga studio or in the professionally landscaped Zen Garden. Ready to venture further? The best of San Francisco is waiting for you just outside your front door! Cheerful and playful vibes surround the unique watering holes and eateries of Dogpatch, and with easy access to MUNI, BART & Cal Train and the 280, and 101 highways, it’s easy to explore all of San Francisco, and more! Come find us, and let’s get you in for a tour of the property. Contact us today!