Number of reviews in the past 365 days | 12 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 3.75 days |
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 12 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 3.75 days |
Hello, Thank you for taking a moment to rate your experience. We pride ourselves on providing an ideal community and we are disappointed to see your experience has been anything less than excellent. It is important for us to understand what has caused you to feel this way and ask for you to please give us a call when you are available. We hope to hear from you soon and look forward to a productive conversation, thank you. Potrero Launch (415) 626-3101
Hello, Thank you for being a valued resident and for telling us how you feel. We strive to provide you with the best service possible, so we apologize if we have missed the mark for you in any way. Please reach out to us personally in order for us to better understand how we can turn your experience around. Thank you again, for sharing your review, we hope you have a good day! Potrero Launch (415) 626-3101
Hello, Thank you for taking the time to share your experience with us. It is our desire to provide each resident with respect and excellent service; we apologize if you feel your experience has reflected anything less than that. Our team really appreciates your feedback and apologizes for any inconvenience this may have caused you. Thank you again for sharing your review; we hope you have a good week! Best Regards, Potrero Launch
Hello, We are truly delighted to hear your overall experience has been good. It is our goal to deliver the best for our residents so if there is ever anything you need or if there is anything we can do to earn all 5-stars, please do not hesitate to let us know, we are more than happy to help. Thank you for taking the time to share your review, we hope you have a wonderful day! Potrero Launch (415) 626-3101
Hello, We are delighted to hear how happy you feel with our team and community. It is our goal to provide our residents with the best quality and service so it thrills sus to hear about your wonderful experience. Please give us a call if there is ever anything you need, it is our pleasure to help. Thank you again for the positive review, have a great week! Potrero Launch (415) 626-3101
Hello, Thank you for reaching out and letting us know about the frustration you have been experiencing, we are sorry to hear this has been the case for you. Our team works hard to provide an ideal community for all our residents and we want to discuss your specific situation further so we kindly ask for you to give us a call when you have a moment. We look forward to hearing from you soon and finding a solution to provide you with a more acceptable experience. Thank you again, for sharing your thoughts, we hope you have a wonderful day! Potrero Launch (415) 626-3101
Hello, We take concerns and feedback seriously, and thank you for taking the time to share them with us. You are a valued member of our community, and we apologize if you feel our service has fallen short of excellence in any way. Please reach out to our team directly so we can resolve any outstanding issues or concerns you may have. Thank you again for sharing how you feel, we hope you enjoy your week. Potrero Launch (415) 626-3101
Hello, Thank you for sharing your awesome review! Our team works hard to care for the needs of our community and we truly appreciate your kind recognition. Please give us a call if there is ever anything you need or should any concerns arise, we are more than happy to help. We hope you enjoy your weekend! Potrero Launch 415) 626-3101
Hello, Thank you for your residency and recommendation of Potrero Launch. We are committed to delivering excellence in all we do and it thrills us to see you satisfied. Please do not hesitate to give us a call if there is ever anything you need. Thank you again for sharing your review with us, have a wonderful day! Potrero Launch 4156263101
We love to see you love your home. Our residents are our number one priority and we work hard each day to deliver the very best. It is truly rewarding to our efforts to see you satisfied and we appreciate the time you have taken to share your thoughts! Please give us a call if there is ever anything you need, we are more than happy to help. Thank you again, have a great day! Potrero Launch 415.626.3101
Hello there, Our team appreciates any and all feeback, and apologizes for any miscommuncaiton on our part. It is never our intention to communicate poorly or delay addressing resident concerns. We base our pricing on several different factors such as the current rental market, location, and our community and apartment amenities. We also follow your lease contract when assessing fees and/or charges. If we have made a mistake or not explained the charges thoroughly, please let us kmow. We are always happy to provide further clarification. Thank you! Potrero Launch (415) 626-3101
Hello, Thank you for being a valued resident and for taking a moment to rate your experience. We are glad to see you feel overall satisfied with your home as this is what we hope for. While we strive to provide the best community possible, we understand, there is always room for improvement and we really value our residents' feedback, thank you for sharing yours. If there is ever anything you need, please do not hesitate to contact us. Potrero Launch 415.626.3101
Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!
Hello, Your opinion and characterization are troubling and we sincerely apologize if you've experienced any discomfort during your time with us. Our team strives to create a wonderful home for each resident and it's concerning to hear there have been occurrences which have negatively impacted your experience. When residents notify our team of concerns right away, it helps us to appropriately address the issue and resolve any unanswered questions. Please visit the office at your earliest convenience if you would like to elaborate more. We look forward to hearing from you and hope our team can improve your time in our community and perception of our team. Thank you! Potrero Launch (415) 626-3101
Hello there, Thank you for your compliments about our team! We love our residents and are always willing to do whatever it takes to keep them happy. We too enjoy our beautiful gardens and hip neighborhood. It really makes our community a unique and welcoming place to call home. Your review really made our week, and we appreciate that you shared it with us! Thank you. Potrero Launch (415) 626-3101
Hello there, We appreciate that you took the time to share the details of your experience. Ensuring our residents feelings of comfort and satisfaction is a matter that is of important to us. We always aim to give the best service possible to all our residents in order to keep them happy, and it's never our intention to make our residents feel any other way. We realize there is always room for improvement and your feedback will help us with that. We really thank you for mentioning all the pros as well as cons in your review. We welcome any and all feedback that our valued residents share with us. As always, please reach out if you would to speak with us directly. Thank you! Potrero Launch (415)626-3101
Hello, Thank you for the positive review and rating! We're so happy to see you enjoy our community and your apartment home - this is the experience we hope to create for each resident! We also appreciate that you highlighted our rooftop area and amenities. If you have questions or additional feedback, don't hesitate to contact our team at any time. Thanks again! Potrero Launch (415) 626-3101
Hello there, Thanks for sharing your 4-star experience with us! Our residents are important, so it's great to see your time with us has been pleasant. It makes us happy for you to be a part of our community. Thank you for choosing Potrero Launch as your home! -Community Manager Potrero Launch (415)626-3101
Hello, We are pleased to read how easy our application and move in process was for you! This is the experience we hope all of our new residents experience. Our team will continue to provide you and our community with the best possible experience. If you ever need us, we'll be there. Thank you!
Hi Katina, Thank you for taking the time to tell us how you feel. It is truly disappointing to hear your experience has been less than ideal as our team works very hard to provide the best in quality and service. It is our goal to communicate clearly with transparency and answer all questions or concerns. We were under the impression you had a clear understanding of the utility charges as we explained them to you in your lease agreement and we apologize if you were still experiencing some uncertainty. If you have any questions or if there is anything we can clarify further please feel free to give us a call. Thanks again, have a great week!
We think you're awesome for leaving this review! Your feedback tells us that we've hit the mark in offering an incredible living community! If you ever have any questions, comments, or concerns, we'd love to hear from you!
Hello Resident, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Please reach out to us off-line via [email protected] so we can resolve this outstanding matter in your home. Could you please inform us of when you submitted your request to have the issue resolved so that we can better assist you.Thank you for your prompt reply.
Hi thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit.
$1,865 - $2,649
344 - 382
5 Units
Studio A
$1,929 - $2,608
406
1 Units
Studio B
N/A
483
N/A
1x1 A
N/A
656
N/A
1x1 D
$2,815 - $3,692
499 - 537
4 Units
1x1 B
$3,115 - $3,770
610
1 Units
1x1 C
N/A
748
N/A
1.5 x 1.5 TH
$2,990 - $4,163
704 - 777
2 Units
2x1
N/A
1,006
N/A
2x2 D
N/A
1,094
N/A
2x2 TH
N/A
1,130
N/A
2x2 TH w/den
$2,915 - $4,163
750 - 767
5 Units
2x2 A
$3,065 - $4,032
893
1 Units
2x2 B
$3,080 - $4,216
925 - 969
2 Units
2x2 C
N/A
1,107
N/A
2x2.5 TH
Contact us today to schedule an in-person for virtual tour of the community. Introducing Potrero Launch – the quintessential urban living community in San Francisco, CA. With exquisite views of the waterfront, our Dogpatch apartments offer you everything you need for a modern, and comfortable lifestyle with an industrial twist. Pet-friendly with alluring amenities and exquisite views, Potrero Launch apartments is the go-to place for anyone searching to live the good life. At Potrero Launch we leave no room for compromise, our oversized studios, one, and two-bedroom apartments come in a variety of bright and contemporary floor plans, ready to cater to a full range of needs and tastes. From the stained and polished high-gloss, color-dyed concrete floors, to the expansive windows framing the stunning bay and city views, at Potrero Launch you get to enjoy the best of city living with all the comforts of a loft-style home. Take a stroll to our rooftop Sky Lounge where stainless steel gas grills and plush seating await you, and head over into our open-concept social room where a demonstration kitchen makes cooking a veritable adventure! Challenge your muscles at the state-of-the-art fitness center with TRX gear open 24/7, and achieve inner peace in either our yoga studio or in the professionally landscaped Zen Garden. Ready to venture further? The best of San Francisco is waiting for you just outside your front door! Cheerful and playful vibes surround the unique watering holes and eateries of Dogpatch, and with easy access to MUNI, BART & Cal Train and the 280, and 101 highways, it’s easy to explore all of San Francisco, and more! Come find us, and let’s get you in for a tour of the property. Contact us today!
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