Ratings & Prices for Potrero Launch Apartments, San Francisco, CA

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

Renter Ratings

Noise	N/A
Grounds	3.5
Safety	3
Office Staff	3.3
Maintenance	3.3
Neighborhood	4.1
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	N/A/5
SatisFacts™ Maintenance	N/A/5
SatisFacts™ Renewal Survey	N/A/5

Review Count

Number of reviews in the past 365 days	12

Manager's Review Engagement

Percentage of reviews responded to	100%

Manager's Review Reply Time

Average time to respond to reviews	3.75 days

Ratings & Reviews (73 Reviews)

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Verified Resident • vrp • 2019 - 2020

02/11/2021

................... ........................................................................................................................................................................................ See More

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Potrero Launch Apartments Manager

02/11/2021

Hello, Thank you for taking a moment to rate your experience. We pride ourselves on providing an ideal community and we are disappointed to see your experience has been anything less than excellent. It is important for us to understand what has caused you to feel this way and ask for you to please give us a call when you are available. We hope to hear from you soon and look forward to a productive conversation, thank you. Potrero Launch (415) 626-3101

Verified Resident • vrp • 2020

Updated Review

01/05/2021

I would definitely not recommend this community because of the way Yvette and Peter has treated me. One of them has literally let a door shut on me and ignored my knocking forcing me to have to go to ground floor to be acknowledged. They may… See More

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Potrero Launch Apartments Manager

01/06/2021

Hello, Thank you for being a valued resident and for telling us how you feel. We strive to provide you with the best service possible, so we apologize if we have missed the mark for you in any way. Please reach out to us personally in order for us to better understand how we can turn your experience around. Thank you again, for sharing your review, we hope you have a good day! Potrero Launch (415) 626-3101

Previous Review

· 12/04/2020

Verified Resident • vrp • 2017 - 2020

Updated Review

12/29/2020

Would like certain management team members to take professionalism courses. Have spoken to an employee a couple times and he just doesnt seem to care enough or maybe he only cares about certain residents. Not sure what the issue is but I prefer not to communicate… See More

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Potrero Launch Apartments Manager

12/29/2020

Hello, Thank you for taking the time to share your experience with us. It is our desire to provide each resident with respect and excellent service; we apologize if you feel your experience has reflected anything less than that. Our team really appreciates your feedback and apologizes for any inconvenience this may have caused you. Thank you again for sharing your review; we hope you have a good week! Best Regards, Potrero Launch

Previous Review

· 09/10/2020

Verified Resident • vrp • 2018 - 2020

Updated Review

12/15/2020

Overall I have been pleased with the state of Potrero Launch. That said, there have been multiple issues with rent billing/payments that are extremely frustrating; I understand this is not directly related to the staff at my complex, however.

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Potrero Launch Apartments Manager

12/21/2020

Hello, We are truly delighted to hear your overall experience has been good. It is our goal to deliver the best for our residents so if there is ever anything you need or if there is anything we can do to earn all 5-stars, please do not hesitate to let us know, we are more than happy to help. Thank you for taking the time to share your review, we hope you have a wonderful day! Potrero Launch (415) 626-3101

2 Previous Reviews· Last 10/24/2020

Verified Resident • vrp • 2020

12/15/2020

Overall the staff is great and friendly. The maintenance is timely. The amenities are wonderful and we enjoy our time here so far. We moved in about a month ago and its been a pleasure. We love our apartment. See More

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Potrero Launch Apartments Manager

12/21/2020

Hello, We are delighted to hear how happy you feel with our team and community. It is our goal to provide our residents with the best quality and service so it thrills sus to hear about your wonderful experience. Please give us a call if there is ever anything you need, it is our pleasure to help. Thank you again for the positive review, have a great week! Potrero Launch (415) 626-3101

Verified Resident • vrp • 2019 - 2020

Updated Review

12/15/2020

Potrero Launch apartments simply arent worth it. I have been here for two years and things have gone down hill quickly. The quality of neighbors has drastically declined and more low income housing assistance has increased. Packages are continually stolen requiring an external separate mailbox to… See More

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Potrero Launch Apartments Manager

12/22/2020

Hello, Thank you for reaching out and letting us know about the frustration you have been experiencing, we are sorry to hear this has been the case for you. Our team works hard to provide an ideal community for all our residents and we want to discuss your specific situation further so we kindly ask for you to give us a call when you have a moment. We look forward to hearing from you soon and finding a solution to provide you with a more acceptable experience. Thank you again, for sharing your thoughts, we hope you have a wonderful day! Potrero Launch (415) 626-3101

Previous Review

· 09/10/2020

Verified Resident 711989 • vrp • 2017 - 2020

11/29/2020

Staff is totally unresponsive. Building is a mess. My packages are routinely stolen. Maintenance is bungling and incompetent. The building has poor ventilation and my apartment is extremely warm all year. Loud construction happening from 6am all times of the years. Hallways are strewn with trash;… See More

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Potrero Launch Apartments Manager

12/04/2020

Hello, We take concerns and feedback seriously, and thank you for taking the time to share them with us. You are a valued member of our community, and we apologize if you feel our service has fallen short of excellence in any way. Please reach out to our team directly so we can resolve any outstanding issues or concerns you may have. Thank you again for sharing how you feel, we hope you enjoy your week. Potrero Launch (415) 626-3101

Verified Resident 808434 • vrp • 2018 - 2020

08/27/2020

No complaints here. I enjoy staying here and the building and the staff are great and take care of any issues that may come up in a timely manner. Josh who handles maintenance is a rockstar! He goes above and beyond always. See More

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Potrero Launch Apartments Manager

08/30/2020

Hello, Thank you for sharing your awesome review! Our team works hard to care for the needs of our community and we truly appreciate your kind recognition. Please give us a call if there is ever anything you need or should any concerns arise, we are more than happy to help. We hope you enjoy your weekend! Potrero Launch 415) 626-3101

Verified Resident 781677 • vrp • 2019 - 2020

06/19/2020

Potrero Launch is a clean and well maintained building, great location, excellent front office and maintenance staff with decor fitting the urban modern SF taste. I feel safe and paid attention to. I highly recommend Potrero Launch

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Potrero Launch Apartments Manager

06/24/2020

Hello, Thank you for your residency and recommendation of Potrero Launch. We are committed to delivering excellence in all we do and it thrills us to see you satisfied. Please do not hesitate to give us a call if there is ever anything you need. Thank you again for sharing your review with us, have a wonderful day! Potrero Launch 4156263101

Verified Resident 781663 • vrp • 2019 - 2020

06/19/2020

Love it! Great staff. Patrick and Lawrence in the office are the best. Josh from maintenance is amazing. The leasing staff is great too. The rooftop view is amazing with clear views of the water and bay bridge. I do wish the rooftop had WiFi to… See More

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Potrero Launch Apartments Manager

06/24/2020

We love to see you love your home. Our residents are our number one priority and we work hard each day to deliver the very best. It is truly rewarding to our efforts to see you satisfied and we appreciate the time you have taken to share your thoughts! Please give us a call if there is ever anything you need, we are more than happy to help. Thank you again, have a great day! Potrero Launch 415.626.3101

Verified Resident 779549 • vrp • 2019 - 2020

06/14/2020

Experience has been frustrating since move in. Poor communication from staff and poor response time. High rent price does not reflect the poor value of the apartment complex. Utility costs also surpasses the maximum amount quoted prior to signing the lease every month after being told… See More

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Potrero Launch Apartments Manager

06/17/2020

Hello there, Our team appreciates any and all feeback, and apologizes for any miscommuncaiton on our part. It is never our intention to communicate poorly or delay addressing resident concerns. We base our pricing on several different factors such as the current rental market, location, and our community and apartment amenities. We also follow your lease contract when assessing fees and/or charges. If we have made a mistake or not explained the charges thoroughly, please let us kmow. We are always happy to provide further clarification. Thank you! Potrero Launch (415) 626-3101

Verified Resident 771563 • vrp • 2018 - 2020

05/23/2020

Great except frustrated with the limitations to the roof. 10 PM cut off time (especially on weekends) is early. For the amount we pay to live here we shouldn't have such tight restrictions to the amenities.

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Potrero Launch Apartments Manager

05/27/2020

Hello, Thank you for being a valued resident and for taking a moment to rate your experience. We are glad to see you feel overall satisfied with your home as this is what we hope for. While we strive to provide the best community possible, we understand, there is always room for improvement and we really value our residents' feedback, thank you for sharing yours. If there is ever anything you need, please do not hesitate to contact us. Potrero Launch 415.626.3101

Verified Resident 642917 • vrp • 2019 - 2020

02/25/2020

Potrero launch is an awesome place to live, and is only going to get better as some of the surrounding construction finishes up. The staff is friendly and easygoing. I would live there forever...if I could afford it.

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Potrero Launch Apartments Manager

05/30/2019

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

Verified Resident 732214 • vrp • 2019

12/30/2019

Its ok. Part tenant/part management problems. People not cleaning up after their pets, pee in the elevator, and trash just left on the street that you would have to walk through to even get the dumpsters back under the building.

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Verified Resident 702473 • vrp • 2018 - 2019

10/03/2019

Better management. Everything is an uphill battle. Feels like I have to fight for everything. Management is locked away on the second floor and you have to scream up to them. There is a front desk person but I don't think I've ever felt satisfied working… See More

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Potrero Launch Apartments Manager

10/06/2019

Hello, Your opinion and characterization are troubling and we sincerely apologize if you've experienced any discomfort during your time with us. Our team strives to create a wonderful home for each resident and it's concerning to hear there have been occurrences which have negatively impacted your experience. When residents notify our team of concerns right away, it helps us to appropriately address the issue and resolve any unanswered questions. Please visit the office at your earliest convenience if you would like to elaborate more. We look forward to hearing from you and hope our team can improve your time in our community and perception of our team. Thank you! Potrero Launch (415) 626-3101

Verified Resident 649293 • vrp • 2018 - 2019

09/11/2019

The staff at Potrero Launch is absolutely fantastic. They are authentic, responsive, and knowledgable. I am greeted by name, always feel welcomed, and frequently stop for a chat with Gianna, Bonnie, and Eve-May.

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Potrero Launch Apartments Manager

06/13/2019

Hello there, Thank you for your compliments about our team! We love our residents and are always willing to do whatever it takes to keep them happy. We too enjoy our beautiful gardens and hip neighborhood. It really makes our community a unique and welcoming place to call home. Your review really made our week, and we appreciate that you shared it with us! Thank you. Potrero Launch (415) 626-3101

Verified Resident 686050 • vrp • 2018 - 2019

08/27/2019

Summary: Potrero Launch is okay. Most of its flaws are related to management, and not the building itself. Pros: * Well built units * Quality bathrooms * Decent view on the bay-side * Units have AC (sorta, see below) * Okish gym - It's not very… See More

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Potrero Launch Apartments Manager

09/10/2019

Hello there, We appreciate that you took the time to share the details of your experience. Ensuring our residents feelings of comfort and satisfaction is a matter that is of important to us. We always aim to give the best service possible to all our residents in order to keep them happy, and it's never our intention to make our residents feel any other way. We realize there is always room for improvement and your feedback will help us with that. We really thank you for mentioning all the pros as well as cons in your review. We welcome any and all feedback that our valued residents share with us. As always, please reach out if you would to speak with us directly. Thank you! Potrero Launch (415)626-3101

Verified Resident 627062 • vrp • 2017 - 2019

04/14/2019

Great modern apt with all the amenities. Good location and close to the airport and downtown. Love the rooftop-grill-hot tub, lounge area, gym and parking in building. Makes things more convenient and enjoyable! See More

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Verified Resident 618833 • vrp • 2015 - 2019

03/23/2019

The Dogpatch neighborhood gets better and better. The Potrero launch is right in the heart of it with excellent transportation and a wonderful rooftop area. Really cool recreation room, gym, and courtyard. We love it.

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Potrero Launch Apartments Manager

04/03/2019

Hello, Thank you for the positive review and rating! We're so happy to see you enjoy our community and your apartment home - this is the experience we hope to create for each resident! We also appreciate that you highlighted our rooftop area and amenities. If you have questions or additional feedback, don't hesitate to contact our team at any time. Thanks again! Potrero Launch (415) 626-3101

Verified Resident 598452 • vrp • 2019

01/31/2019

Overall nice and clean layout apartment. Showers are a little bit strange because there is no bathtub and it has an open layout design. Moving in is hard because the loading dock is so far from door. Overall nice.

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Potrero Launch Apartments Manager

02/06/2019

Hello there, Thanks for sharing your 4-star experience with us! Our residents are important, so it's great to see your time with us has been pleasant. It makes us happy for you to be a part of our community. Thank you for choosing Potrero Launch as your home! -Community Manager Potrero Launch (415)626-3101

Verified Resident 559282 • vrp • 2018

10/19/2018

Easiest application and move in process that I have ever experienced. Both the staff and the residents are friendly. I do not own a pet, but I enjoy the presence of the animals, they add a happy vibe to the community.

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Potrero Launch Apartments Manager

10/25/2018

Hello, We are pleased to read how easy our application and move in process was for you! This is the experience we hope all of our new residents experience. Our team will continue to provide you and our community with the best possible experience. If you ever need us, we'll be there. Thank you!

KatinaM • Former Resident • 2017 - 2018

10/15/2018

Warning - do your research before renting here. I've never wrote a Yelp review before, but felt compelled to share with potential tenants after my experience living here. As many other reviewers have said here, there are MANY issues with this building including the management, cleanliness,… See More

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Potrero Launch Apartments Manager

10/25/2018

Hi Katina, Thank you for taking the time to tell us how you feel. It is truly disappointing to hear your experience has been less than ideal as our team works very hard to provide the best in quality and service. It is our goal to communicate clearly with transparency and answer all questions or concerns. We were under the impression you had a clear understanding of the utility charges as we explained them to you in your lease agreement and we apologize if you were still experiencing some uncertainty. If you have any questions or if there is anything we can clarify further please feel free to give us a call. Thanks again, have a great week!

Verified Resident 546859 • vrp • 2018

09/24/2018

It has been very welcoming and personable. Feel quite safe and it is a fantastic location for someone living alone. Great amenities. Just wish the monthly parking fee wasn't so expensive, but is in line with SF standards. But has affected my decision to own a… See More

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Potrero Launch Apartments Manager

10/25/2018

We think you're awesome for leaving this review! Your feedback tells us that we've hit the mark in offering an incredible living community! If you ever have any questions, comments, or concerns, we'd love to hear from you!

Verified Resident 520967 • vrp • 2014 - 2018

08/01/2018

The community is constantly getting new management which and with this change they're constantly changing rules and policies without me written or verbal communication with the community The grounds are constantly kept in a horrific condition because each management that comes in is so eager to… See More

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Potrero Launch Apartments Manager

08/08/2018

Hello Resident, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Please reach out to us off-line via [email protected] so we can resolve this outstanding matter in your home. Could you please inform us of when you submitted your request to have the issue resolved so that we can better assist you.Thank you for your prompt reply.

Verified Resident 491964 • vrp • 2018

05/25/2018

The stairs by my apartment have had food on them for about 3 months now. Not a huge deal, the stairwells and steps coming from Illinois street always seem to be dirty. Other than that, it is fairly clean. Hallways have carpet, which I think aides… See More

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Potrero Launch Apartments Manager

06/20/2018

Hi thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit.

•

Updated Review

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Manager

Features & Amenities

Laundry

Washer and Dryer Included in Apartment Home

Parking

Garage

General

Additional Storage Available
Central Heat and Air
Expansive Windows with Bay and City Views
Fitness Center
Gourmet Kitchen with Premium Cabinetry
High Ceilings
High Gloss Stained Concrete Floors
Individual Climate Control
Industrial Lighting and Ceiling Fans
Lounge with Demonstration Kitchen
Luxeone Package Management System
On-Site Management
Onsite Bike Storage
Premium Lighting and Ceiling Fans
Rooftop Dog Run
Short Term and Furnished Apartments Available
Sundeck
Valet Trash Service

Pets

Cats Allowed
Deposit: $500
Rent: $35
Dogs Allowed
Deposit: $500
Rent: $50
Restrictions: Breed Restrictions Apply

Floor Plans & Pricing

Studio, 1 Bathroom

Price
Price
$1,865 - $2,649
SQ. FT.
344 - 382
Available
Avail.
5 Units
Model
Studio A

View Floor Plan

Price
Price
$1,929 - $2,608
SQ. FT.
406
Available
Avail.
1 Units
Model
Studio B

View Floor Plan

1 Bedrooms, 1 Bathroom

Price
Price
N/A
SQ. FT.
483
Available
Avail.
N/A
Model
1x1 A

View Floor Plan

Price
Price
N/A
SQ. FT.
656
Available
Avail.
N/A
Model
1x1 D

View Floor Plan

Price
Price
$2,815 - $3,692
SQ. FT.
499 - 537
Available
Avail.
4 Units
Model
1x1 B

View Floor Plan

Price
Price
$3,115 - $3,770
SQ. FT.
610
Available
Avail.
1 Units
Model
1x1 C

View Floor Plan

1 Bedrooms, 1.5 Bathrooms

Price
Price
N/A
SQ. FT.
748
Available
Avail.
N/A
Model
1.5 x 1.5 TH

View Floor Plan

2 Bedrooms, 1 Bathroom

Price
Price
$2,990 - $4,163
SQ. FT.
704 - 777
Available
Avail.
2 Units
Model
2x1

View Floor Plan

2 Bedrooms, 2 Bathrooms

Price
Price
N/A
SQ. FT.
1,006
Available
Avail.
N/A
Model
2x2 D

View Floor Plan

Price
Price
N/A
SQ. FT.
1,094
Available
Avail.
N/A
Model
2x2 TH

View Floor Plan

Price
Price
N/A
SQ. FT.
1,130
Available
Avail.
N/A
Model
2x2 TH w/den

View Floor Plan

Price
Price
$2,915 - $4,163
SQ. FT.
750 - 767
Available
Avail.
5 Units
Model
2x2 A

View Floor Plan

Price
Price
$3,065 - $4,032
SQ. FT.
893
Available
Avail.
1 Units
Model
2x2 B

View Floor Plan

Price
Price
$3,080 - $4,216
SQ. FT.
925 - 969
Available
Avail.
2 Units
Model
2x2 C

View Floor Plan

2 Bedrooms, 2.5 Bathrooms

Price
Price
N/A
SQ. FT.
1,107
Available
Avail.
N/A
Model
2x2.5 TH

View Floor Plan

Disclaimer: Special, prices and availabilities subject to change.

Leasing:

Contact us today to schedule an in-person for virtual tour of the community. Introducing Potrero Launch – the quintessential urban living community in San Francisco, CA. With exquisite views of the waterfront, our Dogpatch apartments offer you everything you need for a modern, and comfortable lifestyle with an industrial twist. Pet-friendly with alluring amenities and exquisite views, Potrero Launch apartments is the go-to place for anyone searching to live the good life. At Potrero Launch we leave no room for compromise, our oversized studios, one, and two-bedroom apartments come in a variety of bright and contemporary floor plans, ready to cater to a full range of needs and tastes. From the stained and polished high-gloss, color-dyed concrete floors, to the expansive windows framing the stunning bay and city views, at Potrero Launch you get to enjoy the best of city living with all the comforts of a loft-style home. Take a stroll to our rooftop Sky Lounge where stainless steel gas grills and plush seating await you, and head over into our open-concept social room where a demonstration kitchen makes cooking a veritable adventure! Challenge your muscles at the state-of-the-art fitness center with TRX gear open 24/7, and achieve inner peace in either our yoga studio or in the professionally landscaped Zen Garden. Ready to venture further? The best of San Francisco is waiting for you just outside your front door! Cheerful and playful vibes surround the unique watering holes and eateries of Dogpatch, and with easy access to MUNI, BART & Cal Train and the 280, and 101 highways, it’s easy to explore all of San Francisco, and more! Come find us, and let’s get you in for a tour of the property. Contact us today!

Office Hours

Sunday: 12:00 PM - 05:00 PM
Monday - Saturday: 09:00 AM - 06:00 PM

Questions & Answers

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· Just Now

Frequently Asked

What are noise levels like at Potrero Launch Apartments?
The community is rated 3.7/5 stars, which is considered having quiet noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at Potrero Launch Apartments?
The community is rated 3.5/5 stars, signifying much satisfaction on average.

How safe is Potrero Launch Apartments?
The community is rated 3/5 stars, which is considered being moderately safe on average.

How satisfied are residents with the neighborhood
The community is rated 4.1/5 stars, signifying extreme satisfaction on average.

How effective was the maintenance team when resolving your problem?
The community is rated 3.3/5 stars, which is considered being very effective on average.

How often does management engage with reviews?
Managers have responded to 100% of their community reviews in the past year.

How quickly does management engage with reviews?
Managers have replied within 3.75 days to their community reviews in the past year.

Who manages Potrero Launch Apartments?
Greystar Real Estate Partners, LLC

What is the pet policy at Potrero Launch Apartments?
Cats Allowed
Deposit: $500
Rent: $35
Dogs Allowed
Deposit: $500
Rent: $50
Restrictions: Breed Restrictions Apply

What types of floor plans are available?
Studio, 1 Bath and 1 Bed, 1 Bath and 1 Bed, 1.5 Baths and 2 Beds, 1 Bath and 2 Beds, 2 Baths and 2 Beds, 2.5 Baths

What is the move-in special?
Now offering up to 10 weeks free when you move within 2 weeks of your application date + ask how you can save an additional $1000 on your move in costs!