Review History for Bruno_M

The Fillmore Center


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Bruno_M

Resident 2017 - 2019

1/5/2019

Hey guys, it is with a huge weight on my heart that for the first time in my life, I have to use public means to complaint about something, but this time Fillmore Center deserves it. I've been living here for almost two years and noticed multiple issues since moving in, but considering my higher than average threshold for complaints, I've always decided to move on (i.e., elevator is always broken, laundry machines very often don't work etc.); however, now they exceeded any threshold: My bike was stolen from the bike rack that they make available to residents on building T3. The most annoying part is that a couple of months ago my wife's bike tire had been stolen from the same place and, despite our complaint to the service patrol team, nothing has changed regarding security. Obviously, we did not solely rely upon the property management to do something about it, and added additional locks to both bikes, which still wasn't enough: someone had the access, knowledge and time to break three solid locks (including one chain) to steel my bike. It is very frustrating because the property management was warned when my wife's bike tire was stolen and nothing happened; as well as I'm assuming nothing will happen again, despite my financial loss (the bike wasn't a cheap one). While they say bikes are not their responsibility, I can't see how security is not. Another issue that is worth noting is the terrible package system that they have. Just in the past couple of months I lost three packages, that Amazon and UPS said were delivered, but they never found them. In one of the cases, the property management specifically said that it was never delivered, just to tell me one month later that they had the package in the back (after I had requested a reimbursement and re-ordered the item). The worse was still about to come: I received a code from the system used by the property manager with the picture of the package being delivered by UPS, but when I went there to pick it up, the code did not work and they said that "UPS must have not completed the delivery". Fillmore Center, it is unacceptable that these things are happening. These are all security-related issues that should not be happening, especially considering the extremely high rent charged to the residents. I wish I was hopeful that something would happen regarding these issues, but at this point I know it is not; thus the complaint. At this point, I'm waiting until my lease is up to move on with my life away from the Fillmore Center. Recommend you do the same. Bruno, 01/05/2019
    Manager

    1/14/2019

    The Fillmore Center
    Hi Bruno, We are disappointed to read that you feel this way and experienced this. Our residents are top priority and our goal is to make sure everyone has a positive stay. The situation that you described is not a typical scenario here at The Fillmore Center and its troubling to read. As you mentioned, we do have a courtesy patrol that monitors our community at various times throughout the day. We also encourage our residents to report any suspicious activity to the property authorities. Please stop by our office if you would like to speak with us further. Thank you!

    Review 119 out of 420

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