Review History for claytonkemp

The Fillmore Center


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claytonkemp

Resident 2016 - 2018

1/5/2019

I've lived in apartments and rented my whole life and this was by far the worst experience I've ever had start to finish. I just finished a 2 year lease. First of all ask the leasing agent when the elevator was replaced in the building you are looking at. I had the unfortunate pleasure of going through the replacing experience. Long story short about a year of only one working at a time and occasionally having to take the stairs from the 14th floor, long wait times, and dealing with angry neighbors. It's like riding the bus. Several times the one that was working would go out. Things were constantly falling apart in the unit. The main closet collapsed in my unit 3 times! Every time the maintenance people would say, "it looks like the last guy did a bad job". They are nice enough but don't seem to be trained very well. Packages - By far the biggest headache here. Do not be fooled by the Luxor system, it's always a complete mess. The delivery drivers may leave your packages in 3 different locations on the property, none of which are your front door. Expect to be chasing mail around. over 2 years I had roughly 7 packages stolen or "lost" here. Every time you need anything from the office staff they say, "Oh So and so needs to answer that question and they are conveniently out to lunch". This happend to me countless times including the simple question of "what is my final rent amount" - This took 3 staff members to figure out and about 45 mins of my day. They charge you a cleaning fee when you move out if the unit is not "market ready". My unit wasn't even market ready when I took possession. The vinyl floor was ripped and there was a huge candle burn in one the cabinets that took them 2 months to replace. My carpet wasn't new and had visible signs of wear and tear. On top of the couple hundred dollar cleaning fee they ended up hitting me for an extra $100 or so of my deposit with no notes or explanation. I called and they said (as you may have guessed from the previous passage), "Oh so and so needs to answer that and she's out, I'll transfer you to her voicemail". I left a message and got no reply whatsoever. Security guards to walk around and occasionally run people off but expect sketchy characters at all hours of the day lurking around the building and in the common areas. It's also common to see random piles of puke in the common areas on the weekends. Do yourself a huge favor and waste your money elsewhere.
    Manager

    1/14/2019

    The Fillmore Center
    Hi Clayton, Thank you for taking the time to rate our community and to tell us how you feel. We are sorry if you experienced any frustration during the elevator upgrades. It is our intention to improve the community and to create the most desirable place to call home and it is truly upsetting to kno w we have fallen short of this for you. We appreciate the feedback you have provided and we will continue to take into consideration ways to continue to improve the quality of living here. Thank you again for your review and for the time you spent with our community. We wish you a wonderful week. -Community Manager, The Fillmore Center (415)921-1969

    Review 118 out of 420

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