Ascent

5805 Charlotte Drive, San Jose, CA 95123

Floor Plans

Resident of this community?
Tell us what you think!

Contact Property

Ascent

5805 Charlotte Drive

San Jose, CA 95123

 
 
 
 
 
 

ApartmentRatings Property Breakdown

OVERALL SCORE
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
4.3National IndexSatisFacts
This property uses satisfacts surveys to get feedback from residents
(Range is 0 - 5)About SatisFacts
3.7
Pre-Renewal
Before residents renew their lease, we get their feedback.
4.5
Move-in
How residents felt about their move-in experience.
N/A
Unclosed Prospects
What prospective renters had to say about their visit.
4.6
Work Order
Our team's performance in responding to service requests.
77%RECOMMENDED
THIS PROPERTY
VS
67%CITY AVERAGE

Ratings & Reviews

Filter
  • 5 out of 5
  • 4 out of 5
  • 3 out of 5
  • 2 out of 5
  • 1 out of 5
No reviews match your search.
OVERALL SCORE
See Score Breakdown
Noise
Maintenance
Safety
Grounds
Office Staff
Ascent Manager

How was this review?
Useful
Thanks for voting!
Report
OVERALL SCORE
See Score Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Verified Resident 722498 2017 - 2019 Recommended
Reviewed 12/02/2019
Lots of amenities, friendly people and staff. The proximity to the vta is a big reason this place is ideal. The grounds are meticulously kept (other than the rampant dog waste issue) and being able to walk to shopping, the library, a Farmers market on Saturday… See More
How was this review?
Useful
Thanks for voting!
Report
OVERALL SCORE
See Score Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Verified Resident 719262 2019 Recommended
Reviewed 11/18/2019
I enjoy living here as everyone is friendly and the amenities are wonderful. This is a very clean and quit community and convenient to local restaurants and retailers. I would highly recommend Ascent Apartments to me friends and family.
How was this review?
Useful
Thanks for voting!
Report
OVERALL SCORE
See Score Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Verified Resident 714370 2018 - 2019 Recommended
Reviewed 11/05/2019
When you spend so much time looking around for a place to live, Ascent really has more than a few reasons to consider living here. The Gym has a great space and always has enough room to get things done. The pool kinda feels like a… See More
How was this review?
Useful
Thanks for voting!
Report
OVERALL SCORE
See Score Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Verified Resident 706577 2019 Not Recommended
Reviewed 10/14/2019
The good: Nice looking apartments. Lots of amenities. Walking distance to grocery stores. Really nice pool. Nice gym. The bad: Dog poop everywhere. I emailed management to have them cleanup dog poop and they never responded. I have to step over it every single day and… See More
How was this review?
Useful
Thanks for voting!
Report
OVERALL SCORE
See Score Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Verified Resident 702721 2018 - 2019 Recommended
Reviewed 10/03/2019
I mainly chose this apartment because of location (I work within walking distance). If you commute, there are probably better options. The good - 1) The actual apartment units are very nice. Walls are well insulated against sounds from neighbors (although not completely against traffic noise… See More
How was this review?
Useful
Thanks for voting!
Report
OVERALL SCORE
See Score Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Verified Resident 698949 2019 Recommended
Reviewed 09/24/2019
Wonderful. Love living at apartment complex. Staff very friendly, and works requests get done very quickly. Community very clean, and friendly. Parks inside and outside of apartment complex. Very convenient.
Ascent Manager09/25/2019

Thank you for your review. Your positive feedback is truly appreciated. We're glad you love living at Ascent!

How was this review?
Useful
Thanks for voting!
Report
OVERALL SCORE
See Score Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Verified Resident 685787 2017 - 2019 Not Recommended
Reviewed 08/26/2019
Our first year we moved in was by far our best year. They had alot of community gatherings that made us all feel like we chose the right place. We noticed that as time progressed and new faces appeared in the front office that started to… See More
Ascent Manager09/25/2019

Thank you for reviewing - we are sad to hear about your experience, we don't want any of our residents to feel this way, especially our longtime residents who have called Ascent home for a few years! Your feedback is extremely important to us. We have a new general manager and he would love to meet you in person to discuss your concerns, especially regarding your unit. We strive to make Ascent a happy home for all our residents - feel free to come in to the office, our door is always open for you.

How was this review?
Useful
Thanks for voting!
Report
OVERALL SCORE
See Score Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Verified Resident 682955 2019 Recommended
Reviewed 08/20/2019
My husband and I love Shea apartments! The apartment complex is ALWAYS clean! The pool area is beautiful. Kinda gives you a vacation / resort vibe. The gym is definitely my husbands favorite! It's big & always clean. We will definitely be renewing our lease. Highly… See More
How was this review?
Useful
Thanks for voting!
Report
OVERALL SCORE
See Score Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Verified Resident 670694 2019 Recommended
Reviewed 07/29/2019
Maintenance responded within hours of my work order. Have to run water for a long time before it gets hot. Dishwasher doesnt dry dishes. Pool and jacuzzi is wonderful! If the pool has to close for maintenance it's always reopened the same day. Everyone including neighbors… See More
Ascent Manager08/05/2019

Hi, thank you for your 5-star review! We are so happy to hear you are loving the amenities at Ascent - the gym, pool, and jacuzzi! We are glad you are making friends with the neighbors and find the dog owners at Ascent to be very respectful. Thanks for being such a loyal resident and for sharing your encouragement with our team. In regards to the dishwasher, please submit a work order and we can check out the issue.

How was this review?
Useful
Thanks for voting!
Report
OVERALL SCORE
See Score Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Verified Resident 667288 2019 Recommended
Reviewed 07/20/2019
Ascent in San Jose is like a resort in the middle of the city. With easy access to hwy 85, 101, and 280, Ascent is in a perfect location. The grounds are beautiful, the community is kind and helpful, and the staff is courteous. In addition,… See More
Ascent Manager08/05/2019

We love hearing such happy feedback! Thank you for sharing about our resort-like community, our spectacular location and our great team here at Ascent. So glad you love the community.

How was this review?
Useful
Thanks for voting!
Report
OVERALL SCORE
See Score Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Verified Resident 665615 2019 Recommended
Reviewed 07/16/2019
Staff is so kind and patient while working with us. We had some circumstances that made the moving-in process a little nontraditional, and the staff was so helpful. Can't wait to live in our beautiful apartment. See More
Ascent Manager08/05/2019

Thank you for your kind words and feedback about your moving-in process! We know moving can be a stressful time and we're glad our team was able to help.

How was this review?
Useful
Thanks for voting!
Report
OVERALL SCORE
See Score Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Verified Resident 665032 2019 Not Recommended
Reviewed 07/15/2019
1 big problem is guest control at the pool and jacuzzi ( alcohol and 10+ visitors for 1 resident ). Pretty often block A have issue with elevators. No other issue was found for more than 1 year living in Ascent Apartments.
Ascent Manager08/05/2019

Thank you for your feedback, we are glad that you haven't run into too many issues at Ascent! We heard your concerns on the pool and recently hired a new courtesy attendant to enforce rules. He will put special emphasis on the pool area to monitor alcohol and our 2 guest per unit limit for amenities. Regarding the elevators, we experienced a technical issue a month ago and hired multiple contractors to work on it. It's all fixed now, but please reach out to us if you encounter any further problems. Thank you!

How was this review?
Useful
Thanks for voting!
Report
OVERALL SCORE
See Score Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Verified Resident 659459 2019 Recommended
Reviewed 07/02/2019
They seem very unorganized and under staffed. They never answer the phones and the lady's working in the office always seem like they don't know what they are doing. They really need to step it up with the ppl that work in the office .
Ascent Manager08/15/2019

Thank you for your feedback. We understand your frustrations and hear you - we recently hired someone for full-time courtesy attendant who will also be helping us in the office and answering emails. We do everything we can to give our residents quick answers, but due to the large volume of calls we receive daily, a good way to contact us is through email. We respond to emails regularly and will assist you asap. Thanks again.

How was this review?
Useful
Thanks for voting!
Report
OVERALL SCORE
See Score Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Verified Resident 659130 2019 Recommended
Reviewed 07/01/2019
Ascent leasing was fast, straightforward and professional. Yesenia was truly interested in our needs and went the extra mile for us. Looked at a dozen places prior to Ascent, she and the process do stand out. Really happy so far!
Ascent Manager08/05/2019

We truly appreciate your kind comments about Yesenia! We know she will be thrilled to hear that your move-in was fast and straightforward; this is one of our main goals during move-in. Welcome home to Ascent!

How was this review?
Useful
Thanks for voting!
Report
OVERALL SCORE
See Score Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Verified Resident 653524 2016 - 2019 Not Recommended
Reviewed 06/17/2019
The community appears to be amazing from the outside. Neighbors are rude and inconsiderate for the most part. Rules are not really enforced as they should be. Aside from that, the amenities are great when they're clean and ready to be used.
Ascent Manager09/06/2019

Thank you for your feedback! We ask all our residents to be courteous and neighborly, so please reach out if there's a particular situation you'd like to discuss with us! Thank you for highlighting our great amenities and for being a resident at Ascent.

How was this review?
Useful
Thanks for voting!
Report
OVERALL SCORE
See Score Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Verified Resident 650752 2019 Not Recommended
Reviewed 06/10/2019
Office staff and maintenance staff are nice. Parking situation isn't great. No guest parking available and call box doesn't work. Community is dirty. Lots of dog poop- all over Community and in dog park. People throw trash and food all over common areas- on grass, sidewalks,… See More
How was this review?
Useful
Thanks for voting!
Report
OVERALL SCORE
See Score Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Verified Resident 650817 2019 Not Recommended
Reviewed 06/10/2019
Great location and close to many stores. Nice Fitness Center, public areas and pool. Residence tend to leave trash in parking area, halls, and stairs. Often come across dog poop and urine in stairways. Very noisy upstairs neighbors (stomping and pounding) and significant road/traffic noise from… See More
How was this review?
Useful
Thanks for voting!
Report
OVERALL SCORE
See Score Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Verified Resident 651010 2019 Recommended
Reviewed 06/10/2019
The apartment community here is nice. We appreciate the amenities and staff here. Certainly reminds me of a Las Vegas resort. We love the apartment itself, the high ceilings, cleanliness of the apartment and garage access on the same floor. The loud evening street noise (not… See More
How was this review?
Useful
Thanks for voting!
Report
OVERALL SCORE
See Score Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Verified Resident 648487 2019 Not Recommended
Reviewed 06/04/2019
The leasing staff was not communicative and did not meet our needs. We felt like we were provided very little information at the last minute. We would have appreciated a courtesy email or phone call instead of having to try to contact the leasing office so… See More
How was this review?
Useful
Thanks for voting!
Report
OVERALL SCORE
See Score Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Verified Resident 643354 2017 - 2019 Recommended
Reviewed 05/21/2019
Great clean community with well kept amenities. I see alot of comments about not enough parking for guests but there is a lot more compared to other communities in the area. There isn't assigned parking for residents but it's a permit parking multilevel garage with plenty… See More
How was this review?
Useful
Thanks for voting!
Report
OVERALL SCORE
See Score Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Verified Resident 640125 2017 - 2019 Recommended
Reviewed 05/13/2019
I love living here at Ascent to great place to live. There are a lot of great businesses opening up nearby . Every time I have a work order to go in the staff comes that same day. one of the best places I've lived it… See More
How was this review?
Useful
Thanks for voting!
Report
OVERALL SCORE
See Score Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Verified Resident 547042 2016 - 2019 Not Recommended
Reviewed 05/13/2019
Clean and convenient building. And it was very quiet and cozy. But not now any longer. It seems that quiet and gentle people are moving out and party goers are moving in. And I do not feel it's safe home any longer since I found broken… See More
How was this review?
Useful
Thanks for voting!
Report
OVERALL SCORE
See Score Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Verified Resident 632514 2017 - 2019 Not Recommended
Reviewed 04/29/2019
More than words. There are a lot of Issues, but the maintenance team is amazing. Seeing the Police car every other weekend and the office having some flexible when it comes to issues. I would like the office team to have some training on how to… See More
How was this review?
Useful
Thanks for voting!
Report
OVERALL SCORE
See Score Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Verified Resident 632628 2016 - 2019 Recommended
Reviewed 04/29/2019
Great community to live in, beautiful pool area with good amenities and pet-friendly surroundings in laid back South San Jose. Accommodating leasing staff and maintenance team always ready to assist. Fun activities for residents are organized every now and then.
How was this review?
Useful
Thanks for voting!
Report
OVERALL SCORE
See Score Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Verified Resident 624733 2019 Recommended
Reviewed 04/08/2019
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
How was this review?
Useful
Thanks for voting!
Report

Features & Amenities

Laundry

  • Kitchen Islands, Pantries, Washer and Dryer

General

  • Balcony or Patio
  • Ceiling Fan in Master Bedroom
  • Convenient to Cottle Light Rail Station
  • Courtyards with Fountains and Playground
  • Dog Friendly with Paw Spa and Bark Park
  • Fitness and Conditioning Club
  • Green Certified Community
  • Half Acre Park on the Green
  • Lounge with Outdoor Seating
  • Oversized Roman Bathtubs and Walk-in Closets
  • Smoke Free Community
  • Wi-Fi at Amenities

Pets

  • Dogs Allowed
    Rent: $65
    Restrictions: Dogs are restricted by breed and Shea Apartments does not allow any of the following breeds or any mix of the following breeds: Akita, Bullmastiff, Chow Chow, Doberman Pinscher, German Shepherd, Mastiff, Shar Pei, Rottweiler, Pit Bull Terrier including Staffordshire Terrier, Am. Staffordshire Terrier or Bull Terrier, Presa Canario or Wolf Dog.
    Comments: See Pet Acceptance Criteria
  • Cats Allowed
    Rent: $35
    Comments: See Pet Acceptance Criteria

Floor Plans & Pricing

MOVE-IN SPECIAL:

    1 Bedrooms, 1 Bathroom

    • Price

      N/A

    • SQ. FT.

      823

    • Available
      Avail.

      N/A

    • Model

      Plan 1C

    • Price

      N/A

    • SQ. FT.

      825

    • Available
      Avail.

      N/A

    • Model

      Plan 1A Mezzanine

    • Price

      $2,443 - $5,231

    • SQ. FT.

      706

    • Available
      Avail.

      7 Units

    • Model

      Plan 1A

    • Price

      $2,581 - $5,124

    • SQ. FT.

      756 - 782

    • Available
      Avail.

      10 Units

    • Model

      Plan 1B

    2 Bedrooms, 2 Bathrooms

    • Price

      N/A

    • SQ. FT.

      1,141

    • Available
      Avail.

      N/A

    • Model

      Plan 2F

    • Price

      N/A

    • SQ. FT.

      1,168

    • Available
      Avail.

      N/A

    • Model

      Plan 2A Mezzanine

    • Price

      N/A

    • SQ. FT.

      1,210

    • Available
      Avail.

      N/A

    • Model

      Plan 2C

    • Price

      N/A

    • SQ. FT.

      1,231

    • Available
      Avail.

      N/A

    • Model

      Plan 2B Mezzanine

    • Price

      N/A

    • SQ. FT.

      1,302

    • Available
      Avail.

      N/A

    • Model

      Plan 2E Mezzanine

    • Price

      N/A

    • SQ. FT.

      1,407

    • Available
      Avail.

      N/A

    • Model

      Plan 2C Mezzanine

    • Price

      $2,727 - $5,125

    • SQ. FT.

      1,036 - 1,063

    • Available
      Avail.

      10 Units

    • Model

      Plan 2A

    • Price

      $2,955 - $5,116

    • SQ. FT.

      1,131

    • Available
      Avail.

      1 Units

    • Model

      Plan 2D

    • Price

      $3,013 - $5,246

    • SQ. FT.

      1,132

    • Available
      Avail.

      1 Units

    • Model

      Plan 2E

    • Price

      $3,132 - $6,153

    • SQ. FT.

      1,113 - 1,144

    • Available
      Avail.

      5 Units

    • Model

      Plan 2B

    3 Bedrooms, 2 Bathrooms

    • Price

      N/A

    • SQ. FT.

      1,562

    • Available
      Avail.

      N/A

    • Model

      Plan 3A Mezzanine

    • Price

      $3,926 - $10,882

    • SQ. FT.

      1,387 - 1,397

    • Available
      Avail.

      3 Units

    • Model

      Plan 3A

    Disclaimer: Special, prices and availabilities subject to change.

    Leasing

    Amazing South San Jose location - just off Hwy 85, next to the new Village Oaks Retail Center with neighborhood retail including Target, a major supermarket, restaurants and boutiques. It's across the street from the Cottle Light Rail Station and less than a mile to the Blossom Hill Caltrain Station and Kaiser Medical.Every imaginable amenity including a resident lounge, gaming, e-business centers, office pods, pet spa and fitness center with a spin room. Incredible outdoor entertainment areas with TV's and audio featuring a resort-style pool, half-acre park on the green, kitchen and bar with pizza oven, outdoor gaming areas and bark park.Three schemes of contemporary interior finishes including flat panel cabinetry, stainless steel appliances, designer lighting and wood style vinyl plank flooring throughout. Ascent is Builditgreen Certified with eco-friendly features including smoke-free living, Energy-star appliances, quartz countertops, low VOC paints and carpet.

    Management Company: Shea Properties

    Office Hours Closed

    • Sunday: 11:00 AM - 05:00 PM
    • Monday - Saturday: 09:00 AM - 06:00 PM

    Questions & Answers

    There are no questions yet for this property!
    Be the first to ask.

    Your question has been submitted!

    Please allow up to 24 hours for your answer to be visible to the public.

    ·
    Type your answer:
    Please allow up to 24 hours for your answer to be visible to the public.
    Please allow up to 24 hours for your answer to be visible to the public.
    · Just Now

    Ascent Gallery

    Manager Uploaded Photos
    Floor Plans

    Similar Properties

    Ascent is a 706 - 1,562 sqft apartment in San Jose in zip code 95123. This community has a 1 - 3 bedroom, 1 - 2 bathroom, and is for rent for $2,443 - $10,882. Nearby cities include Campbell, Santa Clara, Monte Sereno, Los Gatos, and Cupertino. 95111, 95136, 95138, 95120, and 95119 are nearby zip codes.

    • Price

    • Sq. Ft.

    • Availability

    • Model

    Ascent

    Provided by Property Management

    Management Photos (34)

    • (Manager photo uploaded on 02/22/2019) Image of Ascent in San Jose, CA
    • (Manager photo uploaded on 02/22/2019) Image of Ascent in San Jose, CA
    • (Manager photo uploaded on 02/22/2019) Image of Ascent in San Jose, CA
    • (Manager photo uploaded on 02/22/2019) Image of Ascent in San Jose, CA
    • (Manager photo uploaded on 02/22/2019) Image of Ascent in San Jose, CA
    • (Manager photo uploaded on 02/22/2019) Image of Ascent in San Jose, CA
    • (Manager photo uploaded on 02/22/2019) Image of Ascent in San Jose, CA
    • (Manager photo uploaded on 02/22/2019) Image of Ascent in San Jose, CA
    • (Manager photo uploaded on 02/22/2019) Image of Ascent in San Jose, CA
    • (Manager photo uploaded on 02/22/2019) Image of Ascent in San Jose, CA
    • (Manager photo uploaded on 02/22/2019) Image of Ascent in San Jose, CA
    • (Manager photo uploaded on 02/22/2019) Image of Ascent in San Jose, CA
    • (Manager photo uploaded on 02/22/2019) Image of Ascent in San Jose, CA
    • (Manager photo uploaded on 02/22/2019) Image of Ascent in San Jose, CA
    • (Manager photo uploaded on 02/22/2019) Image of Ascent in San Jose, CA
    • (Manager photo uploaded on 02/22/2019) Image of Ascent in San Jose, CA
    • (Manager photo uploaded on 02/22/2019) Image of Ascent in San Jose, CA
    • (Manager photo uploaded on 02/22/2019) Image of Ascent in San Jose, CA
    • (Manager photo uploaded on 02/21/2019) Image of Ascent in San Jose, CA
    • (Manager photo uploaded on 02/21/2019) Image of Ascent in San Jose, CA
    • (Manager photo uploaded on 02/21/2019) Image of Ascent in San Jose, CA
    • (Manager photo uploaded on 02/21/2019) Image of Ascent in San Jose, CA
    • (Manager photo uploaded on 02/21/2019) Image of Ascent in San Jose, CA
    • (Manager photo uploaded on 02/21/2019) Image of Ascent in San Jose, CA
    • (Manager photo uploaded on 02/21/2019) Image of Ascent in San Jose, CA
    • (Manager photo uploaded on 02/21/2019) Image of Ascent in San Jose, CA
    • (Manager photo uploaded on 02/21/2019) Image of Ascent in San Jose, CA
    • (Manager photo uploaded on 02/21/2019) Image of Ascent in San Jose, CA
    • (Manager photo uploaded on 02/21/2019) Image of Ascent in San Jose, CA
    • (Manager photo uploaded on 02/21/2019) Image of Ascent in San Jose, CA
    • (Manager photo uploaded on 02/21/2019) Image of Ascent in San Jose, CA
    • (Manager photo uploaded on 02/21/2019) Image of Ascent in San Jose, CA
    • (Manager photo uploaded on 02/21/2019) Image of Ascent in San Jose, CA
    • (Manager photo uploaded on 02/21/2019) Image of Ascent in San Jose, CA

    Provided by Other Residents

    Resident Photos (0)

        Back To Top
      Contact Property