Ratings & Prices for Ascent, San Jose, CA

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

Renter Ratings

Noise	N/A
Grounds	4.3
Safety	3.7
Office Staff	4.1
Maintenance	4.4
Neighborhood	4.7
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	4.3/5
SatisFacts™ Maintenance	4.5/5
SatisFacts™ Renewal Survey	3.4/5

Review Count

Number of reviews in the past 365 days	38

Manager's Review Engagement

Percentage of reviews responded to	76.32%

Manager's Review Reply Time

Average time to respond to reviews	57.37 days

Ratings & Reviews (240 Reviews)

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Verified Resident 861892 • vrp • 2017 - 2021

01/11/2021

Not recommended, the office staff is unresponsive and impossible to reach. The office is not reachable by phone anymore, and emails are systematically ignored. The rent is extremely expensive for what you get. See More

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Verified Resident 861891 • vrp • 2020 - 2021

01/11/2021

These apartments are brand new and very clean. I am extremely happy with my choice of living. I definitely recommend this apartment to anyone who's looking for a great community to live. Great job guys! See More

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Verified Resident • vrp • 2019 - 2020

12/28/2020

I have enjoyed living here and would like to continue to live here, though there are some concerns. I believe that the price to is too high for amenities that we are unable to use . security and resident parking has become a big issue. See More

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Ascent Manager

12/29/2020

Hello! We are so pleased that you have enjoyed living at our community. We appreciate your feedback and you are always welcome to talk to us about your concerns, don't hesitate to reach out.

Verified Resident 853277 • vrp • 2017 - 2020

12/14/2020

The service is not really good. We need them to work as service company not as a stranger helping us out sometimes. We can see the personality of the people working here and they sometime go with their mood and emotion. I would just say the… See More

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Verified Resident • vrp • 2020

Updated Review

12/14/2020

Overall really like living here. Maintenance is great, office staff is hit or miss I have had mostly great experiences with them but a few less than stellar as well. Neighbors are also a split between quiet and loud/smoking so really depends on who you live… See More

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Ascent Manager

12/29/2020

Hello! Thank you for sharing about our community and we are glad that you are enjoying your experience overall! Please let us know if there is anything we can do further enhance or improve your experience.

Previous Review

· 09/10/2020

Verified Resident 266274 • vrp • 2017 - 2020

12/07/2020

Things have taken a turn for the worse since Covid. The staff is generally unreachable, they have even gone so far as to paper over the office windows! Our rent is for luxury apartment, but we cannot use our facilities. Many of our friends in other… See More

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Verified Resident 765741 • vrp • 2019 - 2020

11/03/2020

I am happy that i live in this appartment but only sometimes nighborn is too loud and i miss that the residents dont have in tge garge one place, the same place only if i come latter home need look for free place

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Ascent Manager

11/05/2020

Hi, thank you so much for your awesome review, we really appreciate you taking the time to leave us feedback! Living wall to wall with all our neighbors can sometimes be challenging, but we are here to ensure that your home is enjoyable for you! Please reach out to either the office team or Signal 88 after hours so we are able to work through your noise concerns. Additionally, we are making some changes to our parking program and really appreciate the feedback of wanting assigned spaces. We will definitely look into this in the future after rolling out the new program. If at any time you have additional suggestions, please do not hesitate to share your ideas with us! Thank you again.

Verified Resident 838673 • vrp • 2017 - 2020

11/02/2020

Although Ascent is a luxurious community with high quality amenities, the overall living experience is sub par due to poor management. Concerns regarding noise nuisance, smoking, parking safety, etc. are ignored, leaving tenants frustrated and unheard.

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Ascent Manager

11/05/2020

Hello and thank you for reaching out. My name is Samantha and I am the new GM here at Ascent. First and foremost, I want to apologize that you're feeling frustrated and unheard. This is not at all the experience we are hoping our residents have. I noticed in your review you spoke around a few different topics and I'd love to arrange a time to speak with you personally, hear your feedback and work together on solving some concerns you have! I really appreciate you taking the time to share your honest feedback and I look forward to working with you in the future. Thank you! Samantha, General Manager

Verified Resident 836563 • vrp • 2018 - 2020

10/26/2020

Before COVID the complex was good. Than office and maintenance just stopped to work. It's was ok like a temporary solution for the start. But when it keep going more than half year... Office works for new residents but nobody care to fixing problem existing tenants.… See More

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Ascent Manager

11/05/2020

Hello! My name is Samantha and I am the new GM here at Ascent. First and foremost, I want to extend my thanks for taking the time to leave a review. Feedback (both positive and negative) really gives myself and the team a good idea of what our community needs or really smile at things that are working well. I want to apologize that with COVID it seemed as if there was a stop on both the office and maintenance. I joined our Ascent team during this time, and I'd love to personally touch base on more details around this and see where we can better improve. If you're open to a call, I'd love to get this scheduled with you so that we can work together and improve your experience to be nothing short of great. Your comfort is important to me and the entire team. Thanks again! Samantha, General Manager

Verified Resident 834076 • vrp • 2020

10/19/2020

It has been great! The grounds are well kept. I have not been able to use the gym or other areas due to the pandemic but every thing is in order. The staff are helpful and pleasant. I really enjoy living here!

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Ascent Manager

11/05/2020

Hello, we hope this message finds you safe and well! We want to thank you from the bottom of our hearts for taking the time to leave a review. We are so happy to hear that during this difficult time, you are enjoying your home! We do have some exciting news to share: our fitness center and pool are open by reservation! A few of our residents had expressed wanting a later time slot and luckily we were able to make those changes and add an additional slot from 6PM-8PM. For the gym, please utilize your resident account to make a reservation and for the pool, you can give us a call at the office to book your time! We hope that you are able to utilize some of these spaces that you've been missing. Thank you again for your review, and please don't ever hesitate to reach out directly with any feedback you may have.

Verified Resident 831967 • vrp • 2015 - 2020

10/12/2020

The apartment unit itself is nice, but the parking is an headache. There is no assigned parking space. If you come home late, you will be end up parking on the roof. There are reserved parking only for medical reasons stated by office staffs, but we… See More

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Ascent Manager

11/05/2020

Thank you so much for sharing about your concerns. Feedback really gives our team ideas for how to better improve our resident experience and we appreciate you sharing. We are excited to let you know we are soon going to be implementing a new parking program! We'd love to partner with you as this program rolls out and take in all your feedback. Reserved parking will remain for those with medical accommodations and we'd be happy to send this request form your way. We are also excited to let you know that we've already started steam cleaning the hallways; if this has not yet been complete near your home, stay tuned for some changes coming your way! Lastly, we hear your elevator concerns and want to assure you that you will see changes such as metal buttons to our elevators to reduce the frequency of broken buttons/repairs you may have experienced. With the increased elevator usage with most of our residents home, we have noticed these areas are needing some minor adjustments to function better for our community. Please don't hesitate to ever reach out with your feedback! We truly thank you for taking the time to leave us this review.

Verified Resident 830415 • vrp • 2020

10/08/2020

It was not easy shopping online for a place during Covid time. I feel so lucky to have chosen Ascent. The complex has perfect design with amazing gardens and swimming pools. I feel like I'm being at a luxury vacation resort everyday. The staffs are really… See More

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Ascent Manager

11/05/2020

Hello and thank you so much for taking the time to leave us a review, we are so excited to officially welcome you to Ascent! COVID has been a challenge for all of us, but we are glad it did not get in the way of you finding the perfect place to call home. If you need anything at all, please don't ever hesitate to reach out. We are here for you! Thanks so much again.

Verified Resident 828610 • vrp • 2019 - 2020

10/05/2020

So far, it has been a good experience. The only concern that I have is sometimes tenants with dogs leave dog poop in hallways and stairwells. Perhaps cameras could be installed to catch repeat offenders. However, eventually the staff does clean it up. See More

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Ascent Manager

11/05/2020

Thank you so much for your positive review, and we really appreciate your feedback and ideas! We can agree that sometimes the fur babies in the neighborhood aren't picked up after and we are here to make sure this is not a nuisance for you. We have porters onsite cleaning each day, and we are happy to do spot checks and cleanings when necessary. In the future if you ever notice this, please don't hesitate to reach out to us and we will get it taken care of right away. Again, thank you so very much!

Verified Resident 809877 • vrp • 2016 - 2020

08/31/2020

Ascent upscale apartment homes are beautiful and in a convenient location. I was drawn to this complex because of its security and resort like atmosphere. The staff are friendly and responds to your needs in a timely manner.

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Ascent Manager

09/30/2020

We are thrilled that you've had a wonderful experience with our staff and that you find our community to be resort-like! We strive for a 5 star living experience and we are gratified that you've experienced just that. Please reach out if you need anything! Thanks for choosing Ascent.

Verified Resident 804761 • vrp • 2020

08/17/2020

I initially leased a ground floor apartment, and five days before moving in was told the occupants decided not to leave and was offered a top floor apartment, which is not my choice. The community is noise than I am accustomed to, you can hear a… See More

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Ascent Manager

11/06/2020

Hello! Thank you so much for reviewing the community and sharing your experience. I am so very sorry that the home you originally chose was not moved out of and the only other option was a top floor home. I'd love to chat with you about this personally and if you were interested in still being within a first floor home, help you work out that transition. Please feel free to reach out to me (Samantha) at [email protected] so we can discuss this further. My goal is for you to be as happy as possible in your home and if we are falling short of that now, I'd love to ensure the rest of your stay is nothing short of perfect. I look forward to hearing from you soon! Samantha, General Manager

Verified Resident 802328 • vrp • 2020

08/10/2020

Move in process was amazing and easy, done online! Was able to use a move in garage!! Apartment was super clean move in day I was very surprised! Right when I arrived they had keys with a cute welcome hone keychain and a tote bag! Definitely… See More

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Ascent Manager

11/05/2020

Hi there! Thank you so much for your review of Ascent! We love hearing that your move in process was amazing and easy, and that your new home was super clean and ready for you. We are thrilled that you felt welcomed from day 1 and hope that you continue to love living here! Let us know if you need anything. We are here to help!

Verified Resident 802257 • vrp • 2019 - 2020

08/10/2020

Ascent is advertised as resort-style living and I feel like that is true! The amenities are beautiful, and the apartments are practically brand new. Office staff is very helpful as is maintenance. The guest parking situation isn't ideal, but understandable.

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Ascent Manager

11/05/2020

Hi there! We're so glad that you've chosen Ascent Apartments and are thrilled that you are loving our resort-style living! We really appreciate you taking the time to leave a review of our community. Please feel free to reach out to our leasing office if you ever need anything!

Verified Resident 796743 • vrp • 2019 - 2020

07/27/2020

We love living at Ascent apartments. The community is leaps and bounds better than all of the surrounding communities. Although there are more rules at this community than other communities, it makes for a great living environment that you can feel a sense of safety and… See More

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Ascent Manager

11/05/2020

Hi there! We really appreciate you sharing about our community, especially as it relates to surrounding ones in San Jose. We are thrilled that you've loved our community and are enjoying your home. If you ever need anything, please let us know. Thanks again so much!

Verified Resident 197225 • vrp • 2015 - 2020

07/07/2020

If you're looking for resort style living at a reasonable cost, you don't need to look any further. We're in our fifth year here and we love it. It's quiet, it's clean, and it's beautiful. Every year when our lease comes up, we look around San… See More

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Ascent Manager

01/05/2016

Thanks so much for the feedback and welcome to Ascent! As one of our first residents, we appreciate the kind words very much. We're delighted you're enjoying your home and if we can be of service please call, email or Tweet us @SheaApartments.

Verified Resident 782663 • vrp • 2019 - 2020

06/22/2020

I have enjoyed living at the Ascent apartment complex. It's clean and I feel safe. The leasing staff and the maintenance crew are friendly and have been understanding and helpful. The location (shopping, restaurants and hospital) is what drew me to the complex. See More

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Ascent Manager

07/08/2020

We are so happy to hear that the team has been friendly and helpful to your needs. Thank you for the shout out about our great location. We are happy to hear about your great experiences and look forward to keeping you happy.

Verified Resident 272456 • vrp • 2016 - 2020

06/22/2020

There are numerous issues with rampant marijuana usage and tobacco usage infiltrating our home. The burden to catch is placed upon us. There are security issues in the parking structure and little effort to curb non-permitted cars from parking there in, making a mockery of those… See More

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Verified Resident 782649 • vrp • 2020

06/22/2020

This community is the ----. It is close to everything that we need. I can walk across the street to keep my buzz going at the Lil Grocer. Or I can walk to the sushi spot to keep the buzz going. If I need a good… See More

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Ascent Manager

07/08/2020

Great review! We are thrilled that you are loving out great location and great walking score! We are happy to hear about your great experiences and are looking forward to seeing more in the near future.

Verified Resident 780000 • vrp • 2019 - 2020

06/15/2020

I have experienced a great stay with Ascent apartments. The staff is very professional and deals with any problems in a timely manner. I feel safe in the community and would recommend this unit to anyone looking to stay in a nice area.

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Ascent Manager

06/18/2020

We love this review, thank you for your recommendation of our community and staff! We are glad to hear you are enjoying your stay with us. If you ever need anything, please give us a call. Thanks again!

Verified Resident 774862 • vrp • 2020

06/02/2020

It's a gorgeous community with fantastic amenities. The people are very kind. Additionally, I have a little puppy and there are several pet-specific areas that are great for her to play with others. Anh from the leasing office is really awesome.

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Ascent Manager

06/03/2020

This is an awesome review! Thank you for sharing your view on our staff. We agree that Ascent is very pet friendly and are happy your puppy is also enjoying our community. We know that Anh will be very pleased to hear your comments about him, we are very lucky to have him as a team member!

Verified Resident 774453 • vrp • 2020

06/01/2020

Great community, we highly recommend. Though we just moved in, we have had smooth move in process and the leasing office has been very helpful throughout the transition, to be more specific, Anh Dang has been responsive with all our inquiries and has great Customer service.… See More

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Ascent Manager

06/02/2020

Thank you for sharing! We agree that Anh is great and very responsive. We are very lucky to have him. He will be pleased to know how you feel about his great customer service!

•

Updated Review

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Features & Amenities

Laundry

Kitchen Islands, Pantries, Washer and Dryer

General

Balcony or Patio
Ceiling Fan in Master Bedroom
Convenient to Cottle Light Rail Station
Courtyards with Fountains and Playground
Dog Friendly with Paw Spa and Bark Park
Fitness and Conditioning Club
Green Certified Community
Half Acre Park on the Green
Lounge with Outdoor Seating
Oversized Roman Bathtubs and Walk-in Closets
Smoke Free Community
Wi-Fi at Amenities

Pets

Dogs Allowed
Rent: $65
Restrictions: Dogs are restricted by breed and Shea Apartments does not allow any of the following breeds or any mix of the following breeds: Akita, Bullmastiff, Chow Chow, Doberman Pinscher, German Shepherd, Mastiff, Shar Pei, Rottweiler, Pit Bull Terrier including Staffordshire Terrier, Am. Staffordshire Terrier or Bull Terrier, Presa Canario or Wolf Dog.
Comments: See Pet Acceptance Criteria
Cats Allowed
Rent: $35
Comments: See Pet Acceptance Criteria

Floor Plans & Pricing

1 Bedrooms, 1 Bathroom

Price
Price
N/A
SQ. FT.
823
Available
Avail.
N/A
Model
Plan 1C

View Floor Plan

Price
Price
N/A
SQ. FT.
825
Available
Avail.
N/A
Model
Plan 1A Mezzanine

View Floor Plan

Price
Price
$2,094 - $4,973
SQ. FT.
706
Available
Avail.
6 Units
Model
Plan 1A

View Floor Plan

Price
Price
$2,190 - $5,239
SQ. FT.
756 - 771
Available
Avail.
9 Units
Model
Plan 1B

View Floor Plan

2 Bedrooms, 2 Bathrooms

Price
Price
N/A
SQ. FT.
1,131
Available
Avail.
N/A
Model
Plan 2D

View Floor Plan

Price
Price
N/A
SQ. FT.
1,168
Available
Avail.
N/A
Model
Plan 2A Mezzanine

View Floor Plan

Price
Price
N/A
SQ. FT.
1,210
Available
Avail.
N/A
Model
Plan 2C

View Floor Plan

Price
Price
N/A
SQ. FT.
1,236
Available
Avail.
N/A
Model
Plan 2B Mezzanine

View Floor Plan

Price
Price
N/A
SQ. FT.
1,302
Available
Avail.
N/A
Model
Plan 2E Mezzanine

View Floor Plan

Price
Price
N/A
SQ. FT.
1,407
Available
Avail.
N/A
Model
Plan 2C Mezzanine

View Floor Plan

Price
Price
$2,626 - $6,143
SQ. FT.
1,040 - 1,063
Available
Avail.
14 Units
Model
Plan 2A

View Floor Plan

Price
Price
$2,806 - $6,297
SQ. FT.
1,087 - 1,138
Available
Avail.
10 Units
Model
Plan 2B

View Floor Plan

Price
Price
$2,885 - $5,960
SQ. FT.
1,141
Available
Avail.
2 Units
Model
Plan 2F

View Floor Plan

Price
Price
$2,963 - $6,058
SQ. FT.
1,132
Available
Avail.
1 Units
Model
Plan 2E

View Floor Plan

3 Bedrooms, 2 Bathrooms

Price
Price
N/A
SQ. FT.
1,556
Available
Avail.
N/A
Model
Plan 3A Mezzanine

View Floor Plan

Price
Price
$3,596 - $8,322
SQ. FT.
1,390 - 1,395
Available
Avail.
2 Units
Model
Plan 3A

View Floor Plan

Disclaimer: Special, prices and availabilities subject to change.

Leasing:

Amazing South San Jose location - just off Hwy 85, next to the new Village Oaks Retail Center with neighborhood retail including Target, a major supermarket, restaurants and boutiques. It's across the street from the Cottle Light Rail Station and less than a mile to the Blossom Hill Caltrain Station and Kaiser Medical.Every imaginable amenity including a resident lounge, gaming, e-business centers, office pods, pet spa and fitness center with a spin room. Incredible outdoor entertainment areas with TV's and audio featuring a resort-style pool, half-acre park on the green, kitchen and bar with pizza oven, outdoor gaming areas and bark park.Three schemes of contemporary interior finishes including flat panel cabinetry, stainless steel appliances, designer lighting and wood style vinyl plank flooring throughout. Ascent is Builditgreen Certified with eco-friendly features including smoke-free living, Energy-star appliances, quartz countertops, low VOC paints and carpet.

Office Hours

Sunday: 11:00 AM - 05:00 PM
Monday - Saturday: 09:00 AM - 06:00 PM

Questions & Answers

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Frequently Asked

What are noise levels like at Ascent?
The community is rated 3.7/5 stars, which is considered having quiet noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at Ascent?
The community is rated 4.3/5 stars, signifying extreme satisfaction on average.

How safe is Ascent?
The community is rated 3.7/5 stars, which is considered being very safe on average.

How satisfied are residents with the neighborhood
The community is rated 4.7/5 stars, signifying extreme satisfaction on average.

How effective was the maintenance team when resolving your problem?
The community is rated 4.4/5 stars, which is considered being extremely effective on average.

How often does management engage with reviews?
Managers have responded to 76.32% of their community reviews in the past year.

How quickly does management engage with reviews?
Managers have replied within 57.37 days to their community reviews in the past year.

Who manages Ascent?
Shea Properties

What is the pet policy at Ascent?
Dogs Allowed
Rent: $65
Restrictions: Dogs are restricted by breed and Shea Apartments does not allow any of the following breeds or any mix of the following breeds: Akita, Bullmastiff, Chow Chow, Doberman Pinscher, German Shepherd, Mastiff, Shar Pei, Rottweiler, Pit Bull Terrier including Staffordshire Terrier, Am. Staffordshire Terrier or Bull Terrier, Presa Canario or Wolf Dog.
Comments: See Pet Acceptance Criteria
Cats Allowed
Rent: $35
Comments: See Pet Acceptance Criteria

What types of floor plans are available?
1 Bed, 1 Bath and 2 Beds, 2 Baths and 3 Beds, 2 Baths

What is the move-in special?
Up to 8 weeks off! See leasing for details.