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5805 Charlotte Drive, San Jose, CA 95123
5805 Charlotte Drive, San Jose, CA 95123

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Ascent

5805 Charlotte Drive

San Jose, CA 95123

 
 
 
 
 
 

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Verified Resident 685787 2017 - 2019 Not Recommended
Reviewed 08/26/2019
Our first year we moved in was by far our best year. They had alot of community gatherings that made us all feel like we chose the right place. We noticed that as time progressed and new faces appeared in the front office that started to die down. Work orders we would request wouldnt be done as fast as before. Alot of people started abusing our community (smoking, parties, crime, stairwells smell like urine, homeless people wandering in our gated community, theft, not clean) and this year we have had alot of problems in our unit that i feel should have been a priority. I feel as if the office is disengaged with the community that lives here or we have too many people here that they cant keep up with. This community doesnt feel like the home we originally had.
Ascent Manager09/25/2019

Thank you for reviewing - we are sad to hear about your experience, we don't want any of our residents to feel this way, especially our longtime residents who have called Ascent home for a few years! Your feedback is extremely important to us. We have a new general manager and he would love to meet you in person to discuss your concerns, especially regarding your unit. We strive to make Ascent a happy home for all our residents - feel free to come in to the office, our door is always open for you.

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