Review History for Verified Resident 804761

Ascent


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Resident 804761

Verified Resident ā€¢ 2020

8/17/2020

I initially leased a ground floor apartment, and five days before moving in was told the occupants decided not to leave and was offered a top floor apartment, which is not my choice. The community is noise than I am accustomed to, you can hear a lot in the hallway.
    Manager

    11/6/2020

    Ascent
    Hello! Thank you so much for reviewing the community and sharing your experience. I am so very sorry that the home you originally chose was not moved out of and the only other option was a top floor home. I'd love to chat with you about this personally and if you were interested in still being within a first floor home, help you work out that transition. Please feel free to reach out to me (Samantha) at Ascent@sheaapartments.com so we can discuss this further. My goal is for you to be as happy as possible in your home and if we are falling short of that now, I'd love to ensure the rest of your stay is nothing short of perfect. I look forward to hearing from you soon! Samantha, General Manager

    Review 130 out of 337

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    Ascent

    March 2024

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