Review History for anonymous

Bella Villagio


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anonymous

Resident 2010

6/24/2010

We moved in the beginning of April 2010 - at first I was hesitating because of the bad reviews from this site - but I started checking out other apartment reviews as well & notice that there's no such thing as 100% rating or fully satisfied renters! We moved in to South SJ because of my husband's work, it's very convenient for him; I, myself are flexible so I can work wherever - sometimes I even have meeting at Starbucks. CONS: There's NO water softener which is very hard on hair, skin, & any small electric appliances that needs water (for our elec. appliances, we used bottled water & not tap). The carpet is old and need to be replaced. Before I move in, was told that they were going to stem clean the carpet. Ready to move in and the carpet still looks dirty; was told by my friend that if they stem cleaned it, it wasn't done properly & they should of run the cleaner few times because the carpet is FLAT & still dirty. Their custodian (cleaners) didn't do a good job at all! The blinds weren't clean properly, the carpet is horrible (because its old & need to be replace, old stains are re-appearing even if we hand clean it ourselves - to clean spots!)The ceiling by the stove was dirty, the filter for the stove fan were dirty (oil) - I had to put it in dish washer to get them clean, the wood floor were not vacuum & mop. ***I honestly believe that the management SHOULD REPLACE their cleaner (I think they are from 3rd party) & get someone that could actually clean with the right equipments - please realized that this will reflect Bella Villagio's image*** PROS: The appliances are stainless steel, granite counter top throughout the kitchen with back-splash. the bathroom counter top is culture marble (though the people that lived here before us, didn't take care of it/maintain it well - so it's dull). Laminate wood floor throughout the kitchen & laundry area; which is great - more attractive than linoleum that's for sure! The bathroom is linoleum & you all read how I feel about our current carpet (we will probably hire a professional carpet cleaner so I can actually walk around our carpet with bare feet - been using house sleeper). We've been living here for almost 3 months now & had maintenance guys visit us few times. Both of these gentlemen, Junior & Ray are very nice and they do not cut corners when things need to be fix or replace (leaking faucets, etc)! Every time we request service, the maintenance are quick to respond - which I think is awesome! We are renting extra parking space but couple of times we ran into problems. And both times the security responded fast & the manager & Amanda took care of the problem the following day. Some renters/their guest here have NO respect to other people's parking therefore, they just park wherever they feel like it! ***We are hoping the office staff will do something with this - or HAVE THEM TOW - so the people that do not comply & just parked wherever will learn their lesson!(we know that the office staffs are only complying to the company's policy & procedure) but please help us voice our concern to the upper management/owner*** Some even park at the HANDICAP space at night without any placard! OVERALL: Any apartment you go to - you will run into problems. But you should based your decision (besides the location, aesthetic of the place, etc )on the apartment TEAM STAFF because THEY ARE the one that will make your life easier or hell. With this team: Sue (I think that's the manager's name), Amanda, Rick, Junior, Ray, & the other gentleman (that moved the garbage bin for us while we are backing out of one of our parking space) - THEY ALL DO THEIR BEST & they go extra mile to create a comfortable living for the residence.

    Review 26 out of 60

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