Number of reviews in the past 365 days | 45 |
Percentage of reviews responded to | 91.11% |
Average time to respond to reviews | 38.4 days |
Contact Property
Elan At River Oaks
345 Village Center Drive
San Jose, CA 95134
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 45 |
Percentage of reviews responded to | 91.11% |
Average time to respond to reviews | 38.4 days |
Hi there! Thank you so much for taking the time out of your day to leave us a review! We are so pleased that you are enjoying our natural surroundings here at Elan! We are hoping to have more Food Trucks and open amenities for you to enjoy in the near future. Thank you for sharing and we hope you continue to enjoy your stay here at Elan!
Hello! Thank you for taking the time to leave a review. We are pleased that you've had a good experience so far and we are always here to help. We are sorry to hear about the issues mentioned and would like to make this right. Please reach out to our Leasing Office at 408-456-0700 to ensure that any pending items are resolved. Again, thank you so much for the positive review!
Hello! Thanks so much for sharing about our great location, we love the convenience of the stores and our various amenities and are glad you do as well! We strive to get everything in proper working order and appreciate your feedback about your hot water. Please call our leasing office at 408-456-0700 so that we can further assist you. We appreciate you taking the time to leave us a review.
Hi there! Thank you so much for sharing about your experience! We are glad that our team was able to help out with the issues you experienced and take care of you. If you would like to discuss your renewal, please reach out to 408-456-0700. We would love the opportunity to keep you as a resident of Elan!
Hello! Thank you for taking the time to provide us with feedback on your experience living at Elan. We are happy you have chosen to return to Elan and we are sorry to hear that it has been less than satisfactory. We would love the opportunity to turn your experience around. Please feel free to contact us by phone at (408)456-0700 or e-mail us directly if you would like to discuss the details of your review further. We hope to hear from you soon.
Thank you for taking the time to leave us review. We want to make sure every resident has a positive experience with Elan. You are always welcome to talk to our team about any concerns you are having with your apartment. We look forward to hearing from you.
Hi Resident! We appreciate your great review and are pleased to hear you've found our service to be fast and prompt. Thank you so much for sharing and we hope you continue to love living at Elan!
Hi there! Thank you for sharing about your experience. We are glad that our team was able to help out with the issues you experienced and take care of you! Regarding safety, we appreciate your feedback and you are always welcome to talk to us about your concerns. Your comfort is important to us!
Hello! Thanks so much for sharing about our great location, we love the convenience of the stores and parks and are glad you do as well! We are pleased that you've had a great experience so far and we are always here to help. Thanks for your recommendation!
Hi there! We are so pleased that you are enjoying our natural surroundings here at Elan! We strive to get everything in proper working order and appreciate your feedback about our elevator. If there is anything you need, don't hesitate to reach out.
Hello! Thank you for taking the time to write a review. We are happy to hear that you like living here! We'd love to hear from you and discuss your concerns regarding renewals. Please reach out to our Leasing Office at 408-456-0700 at any time to discuss your concerns. Thanks again for providing your feedback!
Hello! Thank you so much for sharing about our apartment community. We are thrilled that your interactions with our teams have been great! Let us know if there is anything we can do to enhance your experience.
Hello! We are sorry to hear that you are unhappy with your experience so far. Taking the time to leave a review allows us the opportunity to improve and turn that experience around into a positive one. We are sorry to hear that our landscaping is becoming a noise concern for you. Our beautiful landscape does require additional cleaning, but maybe there's something we can do to help limit the hours and reduce the frequency of using the blowers. We take all feedback seriously and appreciate you noting your concerns. You are always welcome to talk to our team as well and will work to improve your experience! Please call our leasing office at 408-456-0700 so that we can further assist you.
Hello and thank you for taking the time to leave a review. Our team does have a cleaning schedule for cleaning buildings as well as a landscaping team on the property most of the week to help maintain the landscape. If there are any particular areas you feel have been neglected, please give us a call at 408-456-0700 so that we can make sure to give these areas any attention they need.
Hello! Thank you for taking the time to leave a review! We are happy to hear that you are enjoying your new home here at Elan, along with the service from both our office and maintenance staff. Your feedback is appreciated and we look forward to servicing any future request you have.
Hello! Thank you for sharing such a detailed review of our community. Our team is very happy to hear that your service for both office and maintenance requests have been addressed timely and accurately. It sounds like you are making the most of our convenient open parking within the gated parking areas as well as the serene surroundings with the ponds, trees and wildlife. We appreciate your feedback on the community based apps to communicate and get to know your neighbors better.
Hello! We are really excited to hear that you are enjoying your apartment along with the functionality, lighting and air flow. Here at Elan, we truly aim to provide high quality service from both office and maintenance staff, and we are glad you've had a great experience so far. If you have any future needs, please feel free to contact our leasing office.
Hello! Thank you so much for your review! Savannah will be pleased to hear that you are happy with the service she was able to offer and we will be sure to let her know. Moving is always tough so it's nice to know she was able to make your process as smooth as possible. We look forward to assisting you with any future needs so please do not hesitate to reach out.
Hello! Your feedback is greatly appreciated. It sounds like you've grown to know the community well and have made the most of our great location. Thank you for choosing Elan as your home!
Hello, we are sorry to hear that you are unhappy with your experience so far. Taking the time to leave a review allows us the opportunity to improve and turn that experience around into a positive one. If there are particular areas of the community you feel need to be addressed, we would be glad to have that conversation with you and have those areas addressed. If you would like to discuss this further, feel free to give us a call at 408-456-0700.
Hello! Thank you for taking the time to leave a review. We are happy to hear that you have enjoyed your service and the advantage of having ample parking available at all times. Although we are only able to complete urgent repairs at the moment, we will gladly fix that door hinge once we are able to resume regular services.
Hi there! Thank you for taking the time to leave your feedback. We take all feedback seriously and appreciate you noting your concerns. You are always welcome to talk to our team as well and will work to improve your experience!
We love this review, thank you so much for sharing! We are thrilled that you are enjoying your home, our staff and our convenient location to downtown San Jose. Should you need anything, feel free to reach out to our team! Welcome Home!
$1,984 - $2,614
532
3 Units
Plan SA
$2,136 - $3,356
540 - 597
7 Units
Plan 1A
$2,274 - $3,693
780
12 Units
Plan 1C
$2,288 - $3,708
760
8 Units
Plan 1B
$2,795 - $3,739
1,082 - 1,103
17 Units
Plan 2B
$2,875 - $3,730
1,062 - 1,069
7 Units
Plan 2A
$3,250 - $4,365
1,223
3 Units
Plan 2C
North San Jose Studio, One and Two Bedroom Apartments Connected to River Oaks Retail and Near the Airport and Downtown. Élan at River Oaks Apartments has been redesigned inside and out for the Silicon Valley mover who craves sleek architecture and a distinctive urban chic vibe. This San Jose apartment community’s classic styling and luxurious amenities make it a great place for entertaining guests, lively conversation, people watching, and experiencing the undeniable networking opportunities in the capital of the Silicon Valley. Relax by one of the resort-style pools, break a sweat in the fitness center, or simply stroll along serene waterscapes and lakes. Unwind with your friends in the gaming lounge outfitted with Wii and PlayStation or get your game going out on the tennis courts. The resident lounge and gourmet kitchen are the perfect location to host your next holiday get together. From the moment you enter these San Jose apartments you’ll sense the passion in the workmanship and design. The quality of the interior appointments include upscale features like wood style flooring, gorgeous white cabinetry, granite countertops and all important name brand appliances. Élan Apartments is located adjacent to River Oaks Retail with Starbucks, Subway and many other conveniences just minutes from your front door. These San Jose apartments are situated close to many of Silicon Valley’s major employers, restaurants, shopping, entertainment centers and freeways. Come experience the quintessential Silicon Valley lifestyle in an apartment developed, owned and managed by Shea Properties and see why Shea was recognized as one of the Top Five portfolios in the nation for customer satisfaction based upon Resident Surveys by SatisFacts Research, LLC. Connected to River Oaks Retail with Starbucks, Subway, restaurants and shops Unlimited gated parking with storage available Modern amenities including resident lounge with TV screening area and kitchen, cyber cafe
Please allow up to 24 hours for your answer to be visible to the public.
Contact Property
Elan At River Oaks
345 Village Center Drive
San Jose, CA 95134