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Elan At River Oaks

345 Village Center Drive

San Jose, CA 95134

 
 
 
 
 
 

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OVERALL SCORE
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Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Resident 1999 - 2000 Not Recommended
Reviewed 01/03/2001
Huge problems with noise from the business <br>area including 18-wheeler semi deliveries <br>at 2-5 am, leaf blowers and road sweepers <br>any time from 10pm to 6 am. Elan office and <br>Shea properties unresponsive to complaints, <br>had to involve city code enforcement with <br>only moderate success. Many recent cost- <br>cutting and cost-shifting activities (Elan <br>stopped paying for garbage removal, bills <br>now direct to residents; Elan stopped heating <br>the pools in fall/winter; no Christmas <br>decorations this year, etc etc.) Seems they <br>used to spend more on making people happy. <br>My conversations with longer-term residents <br>relate that the service level has gone down <br>substantially in the last 2 years, and my <br>experience confirms this. <br> <br>If you are looking here, DO NOT take an apartment that is in the 370 bldg or overlooking the business area, the businesses are very bad neighbors with noises, smells, etc. <br> <br>The apartments themselves are ok, and <br>maintenance has always been a star (responsive, helpful, effective). <br> <br>Office staff are ok for package pick-up etc, <br>but do not really care about problems. Different answers from different people, mostly "see if the problem just goes away" most of the time.
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Elan At River Oaks

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