Rosewalk Apartments

Hello, We are so happy to hear that you are enjoying your experience at Rosewalk and will pass along your praise to Rich. Thank you so much for taking the time to write this awesome review! Please let us know if we can be of service in any way. Sincerely, Sabrina M. Sr. Community Manager

Thank you for your kind words. We really appreciate the feedback about our team members and will be sure to pass it along. Feel free to give us a call if you ever need something. Best, The Rosewalk Team

Thank you for your wonderful 5-star review! We so appreciate your feedback and will be sure to pass along the kind words. Feel free to stop by the office to say hello! Best, The Rosewalk Team

Thank you for your candid feedback, as this aids our team in improving the services we provide to our residents. We sincerely apologize that your move-in day was delayed and that the resolutions we provided do not alleviate the issues you encountered. Our team has worked hard to overcome the move-in delay by providing compensation and reasonable accommodations to create a better experience for you. As we mentioned to you previously, if you are still unhappy and would like to move, we will allow you to do so without any lease break penalties; however, we hope you will choose to stay at Rosewalk. The Community Manager who is overseeing Rosewalk at this time, Lynn, will be happy to schedule another meeting with you as soon as she is back on-site. She will be in contact with you shortly. Thank you. Regards, The Rosewalk Team

Thank you so much for your positive feedback! We hope that in the future we are able to meet your needs so you can call Rosewalk home. Thanks again.

Hi Vidya, Thank you so much for taking the time to share your experience at Rosewalk. We appreciate your feedback and we're so glad you love it here. So do we! :)

Hi Mary, Thank you for sharing your feedback. We are glad Richard was able to come to the rescue!

Hi Tglard22, Thank you for sharing your experience.

Hi Cynthia, Thank you for taking the time to share your experience at Rosewalk. We're so glad we could be there for you!

Hi Mandana, I'm sorry we were not able to address your maintenance request within 24 hours. Our communication and guarantee are to resolve all maintenance request within 72 hours or less. I'm happy to sit and discuss how we can provide better communication and service for you and your mother, moving forward. Please feel free to contact me directly Catherine Carter 408 269 7673 [email protected]

Hi Anonymous, Thank you so much for your feedback. As someone who's lived here 5 years, we know you can vouch for this team's consistent hard work, and efforts to create a great community for the residents. We appreciate this type of recognition and encouragement. It motivates us to continue doing our best day in and day out. Thank you. Catherine Carter Community Manager

Hi Christopher, Thank you for reaching out and sharing your feedback. It is clear that in the time of your occupancy here, there have been some challenges that could have been handled in a much better manner. Although the complex is not immune to uncontrollable circumstances, the team here does their best to react to any issues that arrive unexpectedly. In regard to your most recent challenge at the property, we did end up calling out two different plumbers which arrived the same day and they subsequently pulled out a large amount non-disposal items out of the main drain. Unfortunately, there was also a deeper backup of these items which the plumbers did not see initially. Please know that we have learned from this event and are currently reaching out to new vendors in regards to plumbing services. I know this resulted in a horrible, frustrating weekend, and for that, we sincerely apologize. We have also offered professional cleaning and sanitation to every apartment affected, in attempts to remedy the situation. Thank you again for your valuable feedback, as this is such a vital tool that we use to improve our services going forward. I also would like to speak to you directly regarding some of the other concerns that you have brought to light so that we can improve on these areas as well. When you get a chance please contact me at (408) 269-7673, or if you prefer by email at [email protected] Sincerely, Catherine Carter Community Manager Rosewalk Apartment Homes

Dear KingClayshon, Thank you so much for sharing your experience with us. Your praise to the staff and kind words are greatly appreciated. Please know that we are here every day and will continue to serve you the best we can. We are thrilled that you renewed your lease and I hope you were able to choose your anniversary reward. Sharing your positive experience with us inspires us to do better every day. Again, thank you and please know that we appreciate your time and recommendation.

Hi Gladys, We are so sorry that your stay was not satisfactory. Please know that we have put processes in place to address these concerns. We would love to speak to you more in-depth so that we can continue to improve our overall service for our residents. You can reach us at [email protected] Thank you again for your valuable feedback