Number of reviews in the past 365 days | 2 |
Percentage of reviews responded to | 0% |
Average time to respond to reviews | N/A |
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The Grove
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 2 |
Percentage of reviews responded to | 0% |
Average time to respond to reviews | N/A |
Thank you for taking the time to review our community. Our team would be happy to speak with you regarding your feedback. Please take a moment to visit our office so that we may discuss your concerns in more detail. We look forward to speaking with you.
Thank you for sharing your concern. While we know how the leaf blowing can be an inconvenience, we strive to provide a community that residents take pride in and a large part of that involves keeping the grounds clean. With respect to rental rates, our goal is to stay true to the highest ethical standards and principles and we follow strict protocol when assessing these rates. If you would like to discuss this further or have additional concerns, please don't hesitate to contact us at 408-295-1155.
Thank you for your recent feedback. We value our residents and take pride in providing a great place to live. We are eager to address your specific needs in an effort to improve your experience. Please contact us at 408.295.1155 or [email protected] We look forward to speaking to you soon!
Thank you for your feedback. Our goal is to present a positive, dignified and businesslike image at all times through our appearance, behavior, and interactions with others. If we failed to meet your customer service expectations, we sincerely apologize. Please contact us at (408) 295.1155 or [email protected] so we can address your specific concerns. We look forward to speaking to you soon!
Thank you very much for your feedback. We value our residents and community and take pride in providing a great place to live. Your positive comments mean a great deal to us because we truly strive to have loyal residents. Thanks again!
We appreciate you sharing your concern. Our residents come first to us, so we would like to resolve this situation to the best of our abilities. We're always open to ideas on how to improve the property and your living experience. Thank you again for your feedback and I hope we are able to meet and turn your experience into a positive one. In order to address your specific needs, please contact us at 408. 295.1155 or [email protected] We look forward to speaking to you and coming up with a solution. Kind regards, Vy Nguyen Community Manager
The entire staff here at The Grove would like to thank you for the great review. This shows us that all our hard work does not go unnoticed!
Thank you for your time in provide us with your feedback. Our resident's feedback is crucial to us in improving our community. Please contact the leasing office with your questions, to help assist us with the bettering of The Grove. As for our prices, we remain competitive with our neighboring communities. Phong Duong Assistant Property Manager 408.295.1155
Thank you for your feedback. We are constantly finding ways to improve our community. Should there be any concerns during your stay, do not hesitate to contact the leasing office. 408.295.1155 Assistant Property Manager Phong Duong
We appreciate your feedback! We're happy to help and be of an assistance to our residents. Please let us know if there is anything we can do for you. Our office number is 408.295.1155. Best Regards, Vy Nguyen Community Manager
We are so happy YOU chose to live at The Grove! It is our pleasure to do all we can to make your stay with us an enjoyable, comfortable, memorable one! Thank you again for your comments, as well as your continued residency. Please feel free to contact us if you need any assistance at 408.295.1155. Best Regards, Vy Nguyen Community Manager
Thank you for your 5 Star rating!!! We are so happy you enjoy living here as much as we enjoy having you. Our entire staff at The Grove would like to thank you for the great review. This shows us that all our hard work does not go unnoticed! Best Regards, Vy Nguyen Community Manager
We are sorry about your unpleasant experience. Please know the office is always available to take your call and it is our duty to work with you to resolve any issues you may have. We apologize for the emergency water shut off and understand the inconvenience. There are times where it is unavoidable and we try our best to notify our residents in advance of any water shut off. We do offer pest control services every Tuesday and would like to address this issue for you. Please contact the office so we may make arrangements. Our main gate does stay open during business hours to allow our vendors and clients in but is closed shortly after the office closes for the day. In our efforts to provide optimal parking for our residents, we regulate the time, manner, and place of all vehicles. We are always open to hear any suggestions or recommendations to help improve our community. We want all residents to enjoy living here at The Grove. If any further issues should arise, please contact us at 408.295.1155. Best Regards, Vy Nguyen Community Manager
Thank you so much for your kind words. We understand that moving can be an hectic time and we're happy to assist making your transition as smooth as possible. We strive to provide our residents with the best customer service, please feel free to contact the leasing office if there is anything we can do for you. Best Regards, Vy Nguyen Community Manager
Thank you so much for your review!!! We love to make our residents smile. Our staff strives to make your new home as comfortable and enjoyable as possible. We are happy you enjoy living here as much as we enjoy having you. Thank you again for choosing The Grove. Best Regards, Vy Nguyen Community Manager
Thank you for your nice message. It's wonderful to hear that your service needs are being taken care of. Our maintenace staff are amazing and super hardworking. I will make sure I showed your post to our service team. We appreciate your feed back. Thanks again!
Thank you for your feedback! We will definitely put your suggestions into consideration. We're so pleased that you are happy with your home and the staff has been responsive to your needs. We love to speaking to our residents, so please feel free to stop by to say hello anytime! Best Regards, Vy Nguyen Community Manager
Thank you for the review. We are happy to hear our staff is helpful and they appreciate the positive feedback. Please let us know how we can improve and make everyone's stay more enjoyable. Feel free to reach out to us at 408.295.1155 with any suggestions. Best regards, Vy Nguyen Community Manager
N/A
440
N/A
Bungalow
N/A
475
N/A
Ruby
N/A
610
N/A
Date
N/A
640
N/A
Tiger
N/A
660
N/A
Coconut
N/A
675
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Silver
N/A
725
N/A
Alexander
N/A
725
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Alexandra
N/A
825
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Kingsmen
N/A
825
N/A
Royal
N/A
890
N/A
Seco
N/A
1,000
N/A
Bismark
N/A
1,200
N/A
Queen Anne
The Grove offers premier luxury apartments for rent in San Jose, California. We specialize in lavish amenities including warm hued wood-style flooring, cherry cabinetry, and onyx appliances. Your four-legged friend will love relaxing by your side and enjoying the comforts of your newly remodeled one-, two-, or three-bedroom apartment. * If you work in central San Jose or Santa Clara, living at The Grove will redefine your commute! Our community is conveniently located minutes from I-280 and I-880, and employers including Valley Medical Center, Santa Clara University, and the San Jose International Airport. After work, you'll enjoy our close proximity to countless shopping and dining options in the Valley Fair neighborhood.
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The Grove