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Hillsdale Gardens


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anonymous

Resident 2008 - 2011

2/28/2011

This was the Worst place I've ever lived in 27 years of living on the Peninsula. Where to start...the management office is populated by the most useless people I have ever had the displeasure of dealing with. Their turnover rate for office employees is almost higher than their tenant turnover rate. For example, only ONE mgmt. office employee was still working there after our first 9-12 mos. of residency. The biggest issue hands down, has to be security, or lack thereof. They claim to have a "courtesy patrol", and the actual courtesy is if they show up at all. In the 2 years my family lived there, we had well over two dozen incidents involving crimes committed in the complex, outside of our residence, and elsewhere. These issues ranged from open drug and alcohol use in virtually all areas of the complex(playground included), usually by kids no older than 16, to public urination and vandalism. By no means are we exaggerating how often these events transpired. Whenever we contacted the mgmt. office re: these issues, nothing was ever done about them, period. We tried calling the "courtesy patrol" numerous times over the first six months we lived here, and they informed us that they are based out of Santa Clara, which is easily 45 mins. drive south of this complex! The punk teenagers that lurk in Hillsdale Garden are well aware of this fact, so they continue to perpetrate these acts openly knowing they will not face a consequence for their actions. ALL of this could be easily resolved by having an on location security patrol to deal with these issues and these kids accordingly. However, the mgmt. office does not want to expend the dollars that they are overcharging tenants to pay for this vital and necessary community service. The mgmt. staff are really only good at ONE specific task; bringing the rent checks from their respective inbox to the bank. Another major issue is who Essex actually lets rent here. I had no idea what Section 8 housing was until I moved into this place. Issues regularly range from too many people to an apt., no respect for noise ordinance, etc. Some of our newer neighbors before we moved out clearly would never have passed any legitimate criminal background check elsewhere, but they were welcomed with open arms into Hillsdale Garden. The only positive thing I can say about this place is that their maintenance team was slightly above average. So with all that being said, all we can say is avoid this residence like the plague if you take any pride in where you or your family live. After all, if Essex property trust ever gets tired of owning this place, I am absolutely certain that HUD would be happy to take it off their hands for a fair slum/market value.

    Review 26 out of 171

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    Hillsdale Gardens

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