I was very skeptical when I read the reviews online. I was in need of an apartment so I set up a tour and I was very surprised by the service I received. The staff was very helpful and even gave me other properties information since I was looking for a certain price range. I ended up renting at Bel Air and I have been here for 1 year! There are some down falls..... There has been ALOT of construction going this past year and when my lease came up for renewal I did get an increase but I know from living in apartments that an increase is expected. I love where I live so I wanted to stay, so I renewed for another 11 months. In regards to maintenance, they have a good turn around time. I have lived at other properties where you have to wait forever to get something fixed! The people in the office are very helpful and polite. They even let me use there fax machine from time to time :).