Estancia at Santa Clara Apartments
Resident • 2005 Not Recommended
My husband and I made a deposit here 5 weeks ago and then decided not to rent an apartment. When I called to cancel, I was told it would take 3 weeks to issue a check. Fine. 5 weeks later, no check. So I call back several times, only to be told I must speak with the person who processed my payment and who is (surprise!) not available, in meetings, or not working. I finally get this person on the phone, and she can't even find my paperwork. Finally she finds it and tells me she can issue a check tomorrow. If she could have issued me one that quickly and easily in the first place, why tell me it would take 3 weeks at the outset? Just to keep my money circulating in their account.... <br><br>These people are deceitful, unprofessional and discourteous. Don't rent from them. You'll regret it.
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