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Villas at Wood Ranch



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hershpersh • Resident 2006 - 2007 Not Recommended
Reviewed 01/22/2007
The apartments themselves look great and the area is fairly quiet although there are loud people, dangerous dogs they let live there, noisy kids, and we had our new car vandalized in our parking spot for no reason. Oh, and forget parking. By 5:22 PM each day there isn t a spot left and every apartment (even 2 bedroom units) only get one reserved spot. It s a nightmare when family or friends visit and they usually can t find parking. There are even several abandoned cars that never move and management does nothing about them.<br><br>Aside from the appearance of the nicely upgraded units is the absolute LACK OF SERVICE. We were told maintenance requests were resolved within 1-2 days, but every problem we ever needed attention to took 4-6 days and that is after we called several times to remind them something needed to be fixed. The worst experience has been the fact that the heat in our unit does not work. This is the coldest winter on record so far and our heating unit blows cold air conditioning air into our apartment so we have to go without heat. It has been this way for over three weeks. Believe me, I have complained, placed 4 work requests for it to be fixed, made over two DOZEN phone calls, and finally gave our notice and contacted the property owners, Sequoia Equities to complain. Another thing is that they forget to mention that they automatically deduct $200 from your security deposit to clean the unit when you move out. This is nowhere in the rental agreement contract! What a scam to cheat you out of you deposit money!<br><br>We have never received good service, return phone calls, or any real help from the office staff who could really care less once you sign the lease agreement. I don't know where we're moving to, but we surely are not going to stay here and put up with this any longer. So, save yourselves the headaches, maintenance and service problems, and the expense and live somewhere else! After talking to other tenants we've found just about everybody has major complaints with this property. I wish we had known before signing a one-year lease!
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