Live here only if you have no other choice. Their customer service is the worst I've ever had. Clearly they do not care. Also, the doors don't close right, the bathrooms don't work properly and overall do a poor job with maintenance. It is very hard for me to understand how they are in business. High rent, bad apartments and terrible customer service.
Manager
12/28/2011
The Cove at Tiburon
Hello-
My name is Michelle Caputo and I am the new Community Manager at The Cove Apartment Homes. I am sorry to hear that your experience with us has been less than acceptable. At The Cove our goal is to offer more than just an apartment. We want to provide you with a home, a community, and a place where people do more than simply reside-they belong. We honor our residents through:
*Taking individual responsibility for our commitments and actions
*Our personal responsiveness and commitment to customer satisfaction
*Building relationships based on integrity and follow-through
I would love to speak with you further about your experience and hope to resolve this situation quickly and efficiently. Please feel free to email me at MCaputo@SequoiaEquities.com or you may call 415.388.4646.
Many Thanks,
Michelle Caputo
The Cove Apartments