Number of reviews in the past 365 days | 9 |
Percentage of reviews responded to | 88.89% |
Average time to respond to reviews | 50.89 days |
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 9 |
Percentage of reviews responded to | 88.89% |
Average time to respond to reviews | 50.89 days |
Verified Resident 861377, we are so happy to read such a great review about Madison at Town Center! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Verified Resident 858924, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you, and have a fantastic day!
Verified Resident 835442, we are glad we could help! We can't wait to see you again, have a great day.
We appreciate your positive review about your recent experience with us! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Madison at Town Center! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Anonymous, we're so glad that we were able to go above and beyond your expectations! We always strive to provide top quality service to every resident, and are pleased to hear that you enjoyed your experience here at Madison at Town Center!
Jan B, it's upsetting to hear that you did not receive the top-notch service we strive to provide. I am very sorry that after the many attempts management made to your neighbors, that they did not quite down. Please know that management has nothing to do with sending codes to residents. The delivery drivers that deliver to the lockers send the codes and we're very sorry that you were provided with false information pertaining that management has anything to do with sending the locker codes. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (661) 222-7384 so we can work towards a resolution. We look forward to hearing from you. Read Less
Jony399, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Madison at Town Center. We hope to be of service to you again in the future. Best wishes, Madison at Town Center
Hello Anonymous, thank you; we appreciate your feedback! Anonymous, your satisfaction is our top priority. If you have any further questions, please give us a call. We're always happy to help!
Hi Verified Resident 731816! We're so happy we were able to help you out! We reached out the residents beneath you and they promised this would never happen again. We hope that you continue to enjoy living here at The Madison. If you have any further questions, please give us a call. We're always happy to help!
Hi, we're happy you found our staff to be so supportive during your experience here at Madison at Town Center. Thank you for taking the time to leave a review for us! We're happy we could exceed your expectations and look forward to helping you find your dream apartment in February!
The entire staff here at The Madison at Town Center would like to thank you for the great review. This shows us that all our hard work to ensure your experience does not go unnoticed!
Verified Resident 677661, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Madison at Town Center. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Verified Resident 555348, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. We would like to have a better understanding about your experience. Please reach out to us at (661) 222-7384 at your earliest convenience and we will do our best to resolve this with you.
Verified Resident 644988, thank you for your kind words and this wonderful review! We sincerely thank you for the positive review, and look forward to seeing you again soon!
We appreciate your positive review about your recent experience with us! We are happy to report that we purchased a new machine to clean the hallways floors and they should be looking 100% better! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Verified Resident 610483, it's experiences like yours that really keep us motivated! The office staff truly appreciates your positive review and are happy that you and your pups are happy too! We hope to see you soon!
Hi Verified Resident 610054, thank you so much for your positive comments about Madison at Town Center! We always strive to provide top quality service to every guest, and are pleased to hear that you are enjoying your experience here at Madison at Town Center!
Verified Resident 610043, thank you for your kind words and this wonderful review! Thank you, and have a fantastic day!
Hi there, I would like to get some more details about your experience with us. We are happy to report that the exterior of our property has recently undergone a beautiful transformation. We've upgraded our landscaping, scrubbed all hallways until the floors were sparkling clean and built Security their own office inside the parking structure. We would like to have a better understanding about your experience. Please reach out to us at (661) 222-7384 at your earliest convenience and we will do our best to resolve this with you.
Verified Resident 592846, we are so happy to read such a great review about Madison at Town Center! We're always happy to help!
Hi Anonymous, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!
$2,320 - $2,380
788
4 Units
A
$2,334
768
1 Units
B
$2,390
798
1 Units
C
N/A
1,149
N/A
2A
N/A
1,204
N/A
2D
N/A
1,213
N/A
2E
N/A
1,213
N/A
2LW
N/A
1,229
N/A
2I
N/A
1,261
N/A
2G
N/A
1,500
N/A
2J
N/A
1,522
N/A
2F
$2,885
1,192
1 Units
2C
$3,318
1,350
1 Units
2H
N/A
1,505
N/A
3E
N/A
1,580
N/A
3G
$3,361 - $3,411
1,496
2 Units
3B
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