What are noise levels like at Madison at Town Center?

The community is rated 3.4/5 stars, which is considered having quiet noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at Madison at Town Center?

The community is rated 4.3/5 stars, signifying extreme satisfaction on average.

How safe is Madison at Town Center?

The community is rated 3.8/5 stars, which is considered being very safe on average.

How satisfied are residents with the neighborhood

The community is rated 4.6/5 stars, signifying extreme satisfaction on average.

How effective was the maintenance team when resolving your problem?

The community is rated 4.6/5 stars, which is considered being extremely effective on average.

How often does management engage with reviews?

Managers have responded to 88.89% of their community reviews in the past year.

How quickly does management engage with reviews?

Managers have replied within 50.89 days to their community reviews in the past year.

Who manages Madison at Town Center?

Greystar Real Estate Partners, LLC

What is the pet policy at Madison at Town Center?

Cats Allowed Deposit: $500 Rent: $50 Dogs Allowed Deposit: $500 Rent: $50

What types of floor plans are available?

1 Bed, 1 Bath and 2 Beds, 2 Baths and 3 Beds, 2 Baths

What is the move-in special?

Up to 1 Month FREE + $500 Look & Lease! *Restrictions Apply

Ratings & Prices for Madison at Town Center, Valencia, CA

Renter Ratings

Noise	N/A
Grounds	4.3
Safety	3.8
Office Staff	4.2
Maintenance	4.6
Neighborhood	4.6
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	N/A/5
SatisFacts™ Maintenance	N/A/5
SatisFacts™ Renewal Survey	N/A/5

Review Count

Number of reviews in the past 365 days	9

Manager's Review Engagement

Percentage of reviews responded to	88.89%

Manager's Review Reply Time

Average time to respond to reviews	50.89 days

Ratings & Reviews (67 Reviews)

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Verified Resident • vrp • 2019 - 2020

01/10/2021

A fantastic community. I like the modern appearance of the apartments. The management staff is very responsive and the maintenance team is constantly working on the upkeep of the grounds. The amenities are also first class.

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Madison at Town Center Manager

01/14/2021

Verified Resident 861377, we are so happy to read such a great review about Madison at Town Center! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Verified Resident • vrp • 2020

01/02/2021

The community staff is very friendly and helpful, the grounds are kept nicely and the it is located in walking distance from everything you need which including many shops and gyms and across from the Westfield Valencia Town Center I rate it overall as a 5… See More

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Madison at Town Center Manager

01/04/2021

Verified Resident 858924, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you, and have a fantastic day!

Verified Resident 835442 • vrp • 2020

10/23/2020

Please clean the common hall cobwebs & paint & install dark baseboards. Please Clean parking floors my shoes get black . All pet Owners should pick up dog poo. Its gross to leave it. Can you please install New bike space soon. See More

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Madison at Town Center Manager

12/15/2020

Verified Resident 835442, we are glad we could help! We can't wait to see you again, have a great day.

Verified Resident 740119 • vrp • 2020

09/17/2020

Madison has been a great stay for me and my family. Th only thing would be the noise, as the other tenants do not respect the peace and quiet. Lately its been amazing because the party goers that dont have to pay anything to live here… See More

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Madison at Town Center Manager

10/14/2020

We appreciate your positive review about your recent experience with us! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Madison at Town Center! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Resident • 2019 - 2020

05/26/2020

I lived at the Madison for over a year and my experience has been exceptional. The leasing office and maintenance staff is very helpful. If you are looking for a safe and secured community I recommend the Madison.

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Madison at Town Center Manager

05/28/2020

Anonymous, we're so glad that we were able to go above and beyond your expectations! We always strive to provide top quality service to every resident, and are pleased to hear that you enjoyed your experience here at Madison at Town Center!

Verified Resident 768909 • vrp • 2019 - 2020

05/14/2020

We've had terrible experience with the management at The Madison. The apartment looks great and maintenance team are awesome, but will not renew our lease as the management are not helpful when there is an issue and are dismissive of our issues. For example, after waiting… See More

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Madison at Town Center Manager

05/15/2020

Jan B, it's upsetting to hear that you did not receive the top-notch service we strive to provide. I am very sorry that after the many attempts management made to your neighbors, that they did not quite down. Please know that management has nothing to do with sending codes to residents. The delivery drivers that deliver to the lockers send the codes and we're very sorry that you were provided with false information pertaining that management has anything to do with sending the locker codes. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (661) 222-7384 so we can work towards a resolution. We look forward to hearing from you. Read Less

JonY399 • Resident • 2020

02/01/2020

My name is jon and I just moved in this past week, and the staff made it soo easy and took care of me great I looked at so many places and this one had the best floor plans and location . And with how nice… See More

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Madison at Town Center Manager

02/03/2020

Jony399, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Madison at Town Center. We hope to be of service to you again in the future. Best wishes, Madison at Town Center

Resident • 2020

01/31/2020

The first year of my tenancy here was pleasant. These last few months have changed that. What was once a reasonably quiet community has turned into a raucous party. From loud yelling from the pool area until late at night on a weekday, to inconsiderate neighbors… See More

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Madison at Town Center Manager

02/03/2020

Hello Anonymous, thank you; we appreciate your feedback! Anonymous, your satisfaction is our top priority. If you have any further questions, please give us a call. We're always happy to help!

Verified Resident 731816 • vrp • 2019 - 2020

01/25/2020

Its been awful, with Princess Cruises having apartments here. They dont watch their staff and the noise level sounds like college dorms. We are very disappointed we wished we were told about companies owning apartments here and putting their staff who dont care because they dont… See More

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Madison at Town Center Manager

01/14/2020

Hi Verified Resident 731816! We're so happy we were able to help you out! We reached out the residents beneath you and they promised this would never happen again. We hope that you continue to enjoy living here at The Madison. If you have any further questions, please give us a call. We're always happy to help!

Cowboy Deluxe • Prospective Resident • Visited 2019

10/14/2019

My wife and I looked at all the top apartment communities in Valencia for our upcoming move in February 2020. The Madison's renovations are the best we ever saw! Honestly, there was not one other community that had the convenience to shopping and dining, the large… See More

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Madison at Town Center Manager

10/16/2019

Hi, we're happy you found our staff to be so supportive during your experience here at Madison at Town Center. Thank you for taking the time to leave a review for us! We're happy we could exceed your expectations and look forward to helping you find your dream apartment in February!

Verified Resident 704714 • vrp • 2009 - 2019

10/09/2019

The Madison at Town Center has been an enjoyable home for me for the past several years. Whenever I have a maintenance issue, it is resolved quickly and accurately. I find the Management Team, Cara and Sterling, to be very helpful and willing to listen and… See More

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Madison at Town Center Manager

10/09/2019

The entire staff here at The Madison at Town Center would like to thank you for the great review. This shows us that all our hard work to ensure your experience does not go unnoticed!

Verified Resident 677661 • vrp • 2018 - 2019

08/13/2019

Great experience so far. I love the complex. The gym is amazing and the community center is a great place for me to work. The pool area is incredible and the staff is also very nice, I would recommend this place to others

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Madison at Town Center Manager

10/09/2019

Verified Resident 677661, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Madison at Town Center. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Verified Resident 555348 • vrp • 2018 - 2019

07/10/2019

The property has so much potential, but due to the poor quality of the remodel construction and the disregard of the polices, the reputation of this property of being "borderline x-rated", has made it embarrassing to have guests or say where you live.

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Madison at Town Center Manager

10/09/2019

Verified Resident 555348, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. We would like to have a better understanding about your experience. Please reach out to us at (661) 222-7384 at your earliest convenience and we will do our best to resolve this with you.

Verified Resident 644988 • vrp • 2018 - 2019

05/27/2019

We selected our apartment based on it's great location. Very walkable to shopping, groceries, restaurants, entertainment and services. Bike trail near by and the complex has a nice workout room and pool area. We like the floor plan of apartment along with balcony and large closets.… See More

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Madison at Town Center Manager

10/09/2019

Verified Resident 644988, thank you for your kind words and this wonderful review! We sincerely thank you for the positive review, and look forward to seeing you again soon!

Verified Resident 634875 • vrp • 2019

05/03/2019

Beautiful apartment. Tara (manager) was amazing throughout the entire application and move-in process. We love where the building is located with respect to the rest of town. Only thing we'd like to see is the hallways/entries to apartments look a little nicer.

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Madison at Town Center Manager

10/09/2019

We appreciate your positive review about your recent experience with us! We are happy to report that we purchased a new machine to clean the hallways floors and they should be looking 100% better! Thanks again for taking the time to leave us this information about your recent visit. Take care!

Verified Resident 610483 • vrp • 2019

03/03/2019

I love my unit and my neighbors are mostly quiet. The hallway is very loud though and carpeting would help with that. Besides that Im very happy and so are my pups! I love that the walls are painted as well instead of that blank white… See More

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Madison at Town Center Manager

10/09/2019

Verified Resident 610483, it's experiences like yours that really keep us motivated! The office staff truly appreciates your positive review and are happy that you and your pups are happy too! We hope to see you soon!

Verified Resident 610054 • vrp • 2017 - 2019

03/01/2019

Wonderful place to raise your family, every thing in walking distance from Red Robin to The Mall, transfer centerand the five freeway only a minute away, the school system is great which is why i chose this quite community

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Madison at Town Center Manager

10/09/2019

Hi Verified Resident 610054, thank you so much for your positive comments about Madison at Town Center! We always strive to provide top quality service to every guest, and are pleased to hear that you are enjoying your experience here at Madison at Town Center!

Verified Resident 610043 • vrp • 2018 - 2019

03/01/2019

Sterling was amazingly helpful for us in finding the perfect apartment for our little family. She made the process of finding a unit, applying, and moving in very seamless and easy. She has been incredibly responsive and helpful, and continues to follow up with us to… See More

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Madison at Town Center Manager

10/09/2019

Verified Resident 610043, thank you for your kind words and this wonderful review! Thank you, and have a fantastic day!

Juan_F700 • Resident • 2019

02/27/2019

i love my apartment! I recently transferred into a newly renovated 3 bedroom unit and the renovations are beautiful! Tara and Sterling who work in the front offices go above and beyond for their residents and are always so welcoming! I'm looking forward to many more… See More

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Madison at Town Center Manager

10/09/2019

Hi there, I would like to get some more details about your experience with us. We are happy to report that the exterior of our property has recently undergone a beautiful transformation. We've upgraded our landscaping, scrubbed all hallways until the floors were sparkling clean and built Security their own office inside the parking structure. We would like to have a better understanding about your experience. Please reach out to us at (661) 222-7384 at your earliest convenience and we will do our best to resolve this with you.

Verified Resident 606007 • vrp • 2018 - 2019

02/20/2019

Please read the above concerns. We love the interior of our apartment but the general exterior appearance and security are poor at best. The Recommendation section of the survey should contain not juist Yes or No but Perhaps as well. See More

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Verified Resident 592846 • vrp • 2019

01/15/2019

The Madison at Town Center has beautiful apartments and the building is maintained wonderfully. There is a good sense of community. It is safe, quiet and close to many shops, food and entertainment. Great place to live!

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Madison at Town Center Manager

10/09/2019

Verified Resident 592846, we are so happy to read such a great review about Madison at Town Center! We're always happy to help!

Resident • 2018

10/16/2018

If you're looking for luxury living, look no further. This community sits in the center of Valencia with everything you would ever think of in walking distance. The staff is professional, responsive with maintenance requests, personable and friendly! Security is only a phone call away if… See More

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Madison at Town Center Manager

10/09/2019

Hi Anonymous, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

Verified Resident 531926 • vrp • 2018

08/24/2018

My wife and I moved to The Madison six weeks ago; it's a fantastic location. My experience with the community manager, Tara, and other staff has been positive. I understand Graystar recently purchased the property and are planning to rectify deferred maintenance issues and improve the… See More

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Verified Resident 453934 • vrp • 2015 - 2018

07/17/2018

Sometimes things get left by the waste side. The trash door for unit building 8 has a lift in the bottom of the door that has cut my foot numerous times in the past year and still has not been fixed! This needs to be done… See More

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Resident • 2016 - 2018

07/07/2018

Not a place to be at. If you want your car towed, then live here. Appliances are old. Tenants smoke and it comes through the walls. People race through the area like it is a race track. For the amount of money you pay, you would… See More

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Updated Review