Provence at Valencia Apartments
#909 #1 #29

What is epIQ?

Provence at Valencia Apartments

28160 McBean Parkway, Valencia, CA 91354
(423 Reviews)
$2,446 - $4,285/mo

Floor Plans & Pricing

1 Bedroom

The Provence

1 Bed, 1 Bath | 704 sq. ft.

$2,446

5 Available Units

See Floor Plan Details

The Milan

1 Bed, 1 Bath | 808 sq. ft.

$2,611

4 Available Units

See Floor Plan Details

2 Bedrooms

The Lillie

2 Beds, 1 Bath | 895 sq. ft.

$2,946

5 Available Units

See Floor Plan Details

The Nice

2 Beds, 2 Baths | 1,019 sq. ft.

$3,064

2 Available Units

See Floor Plan Details

The Rome

2 Beds, 2 Baths | 1,183 sq. ft.

$3,950

1 Available Unit

See Floor Plan Details

The Florence

2 Beds, 2 Baths | 1,259 sq. ft.

$3,985

1 Available Unit

See Floor Plan Details

The Pisa

2 Beds, 2 Baths | 1,232 sq. ft.

$3,835

See Floor Plan Details

3 Bedrooms

The Capri

3 Beds, 2 Baths | 1,407 sq. ft.

$4,120

5 Available Units

See Floor Plan Details

The Lyon

3 Beds, 2 Baths | 1,481 sq. ft.

$4,285

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

A
A

Renter Ratings

A

Review Ratings

Noise

4.3

Grounds

4.6

Safety

4.8

Office Staff

5.0

Maintenance

4.8

Neighborhood

4.9

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

A

Number of reviews in the past 365 days

24

Manager’s Review Engagement

A+

Percentage of reviews responded to

100.00%

Manager’s Review Reply Time

B+

Average time to respond to reviews

4.46 days

View Community Timeline
View Community Timeline

Provence at Valencia Apartments Reviews

(364)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

anonymous

Resident 2019

3/4/2019

We recently moved in a few weeks ago and we are very happy here. It is very quiet and we have an amazing view. Shannon at the leasing office made our move in easy and enjoyable. She is great and always a pleasure to talk… See More>
    Manager

    3/7/2019

    Provence at Valencia Apartments
    Anonymous, thanks for your praise and kind comments about our team. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Provence at Valencia! very happy we could provide you with a positive experience!
    Review Author Icon

    lsv1992

    Resident 2019

    2/26/2019

    My family and I moved here about 3 weeks ago and have really enjoyed our time here at the Provence. We rented a beautiful 3 bedroom apartment home. Shannon, who is AMAZING! made the process easy and has been very helpful. If you are looking… See More>
      Manager

      3/6/2019

      Provence at Valencia Apartments
      Lsv1992, it's experiences like yours that really keep us motivated! Please don't hesitate to reach out if there's anything additional we can do for you.
      Review Author Icon

      anonymous

      Resident 2019

      2/21/2019

      New to this community and so far I love it. Jenny helped me during my search and answered all of my questions. Staff is very friendly and professional. Community is always clean and for the most party very quiet. I have yet to use the… See More>
        Manager

        3/6/2019

        Provence at Valencia Apartments
        Anonymous, thank you for your kind review; we a Thank you, and have a fantastic day! re happy to pass along your comments to the team here at Provence at Valencia!
        Review Author Icon

        Resident 606563

        Verified Resident 2016 - 2019

        11/17/2019

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          Manager

          3/6/2019

          Provence at Valencia Apartments
          Hello Verified Resident 606563, thank you; we appreciate your feedback! Please don't hesitate to reach out to us if there's anything more we can do!
          Review Author Icon

          Jennifer puleo

          Resident 2019

          2/11/2019

          We recently moved into the community a few weeks ago and so far everything has been great. Shannon was a great help with the move in process and has been very responsive. We've have also been pleasantly surprised by the quietness of the community.… See More>
            Review Author Icon

            Resident 602736

            Verified Resident 2018 - 2019

            2/10/2019

            Provence at Valencia has been our home for only a few months now, but has proven to be the right choice when we decided to move to Santa Clarita. I have lived in SCV before, and knew the community well, but had a few options… See More>
              Review Author Icon

              Resident 596872

              Verified Resident 2019

              1/25/2019

              I have recently moved in and so far have had a good experience. I like the fact everything can be done online, it makes things very convenient. Wish the front gate wasnt so slow but for safety reasons I can understand. Havent used the pool… See More>
                Manager

                2/5/2019

                Provence at Valencia Apartments
                Verified Resident 596872, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Provence at Valencia. We are always more than happy to assist you if anything else comes up. Take care!
                Review Author Icon

                anonymous

                Resident 2018 - 2019

                1/2/2019

                Provence is a wonderful apartment community and our leasing agent Jennifer is the best we've ever had experience with. She was very kind and knowledgeable. She communicated with us extremely well as we leased the apartment online from Florida. I can honestly say she is… See More>
                  Manager

                  1/6/2019

                  Provence at Valencia Apartments
                  We strive for 100% satisfaction, and it is great to see you had such a positive experience with Jenny and at Provence at Valencia. Thank you again for taking the time to let us know how we did. We are always more than happy to assist you if anything else comes up. Take care!
                  Review Author Icon

                  anonymous

                  Resident 2019

                  1/2/2019

                  I had been apartment hunting for a few weeks prior to applying to Provence at Valencia. Shannon Houk from the leasing office was very kind and professional in helping me start that application process. She showed me the grounds and by the next day I… See More>
                    Manager

                    1/6/2019

                    Provence at Valencia Apartments
                    We are so happy YOU chose to live with us! We are lucky to have such an awesome staff and we are honored to serve our residents. We are very happy to have provided you with such a positive experience! Thank you again for your comments. If you have any further questions, please give us a call. We're always happy to help!
                    Review Author Icon

                    anonymous

                    Resident 2015 - 2018

                    12/7/2018

                    Overall the Provence is a very nice place to live in with a family. They offer great amenities and have a maintenance crew that promptly takes care of any issues. We've been living here for 3 years and recently transferred to a larger apartment. Shannon… See More>
                      Manager

                      12/12/2018

                      Provence at Valencia Apartments
                      Long term residents, like yourself; let us know that Provence at Valencia is truly a home and not just "an apartment". It is our pleasure to do all we can to make your home a happy, comfortable, memorable one! Great news, the playground is scheduled for an upgrade and should be starting in a few weeks!! Again, thank you for your comments-they only will help us get better! If you have any further questions, please give us a call. We're always happy to help!
                      Review Author Icon

                      Resident 536776

                      Verified Resident 2013 - 2018

                      9/2/2018

                      Great place to live. The grounds are kept up daily. The way some people live here is embarrassing. The trash areas in my building area are kept cleaned mainly because of the hard work by the maintenance staff. Many times when I throw my trash… See More>
                        Manager

                        10/7/2018

                        Provence at Valencia Apartments
                        We are so happy YOU chose to live with us! We are lucky to have such an awesome staff and we are honored to serve our residents. Thank you again for your comments, as well as your continued residency.
                        Review Author Icon

                        anonymous

                        Resident 2007 - 2018

                        8/17/2018

                        thanks to Daniela Manzano for helping me with the process to sign in the lease Valencia at West is courteous,friendly and help all the persons new and old residents to fix any problem. persons similar to her are needed in all administration offices or any… See More>
                          Manager

                          8/28/2018

                          Provence at Valencia Apartments
                          Dear Resident, We love that you have had a great experience in your home! Thanks for sharing! Kindest Regards, Risa Jones, Community Manager provencevalenciamgr@greystar.com
                          Review Author Icon

                          Resident 510210

                          Verified Resident 2018

                          7/8/2018

                          I have been living in this beuteafull community with my family for one year and we love it. It is away from the hassle and bustle of LA but it close enough to go for cost at any time. I work on LA and commute… See More>
                            Manager

                            7/16/2018

                            Provence at Valencia Apartments
                            Dear Resident, We are so pleased to read such a nice review of our community. We appreciate you taking the time to share your experience. Have a great day! Kindest Regards, Risa Jones, Community Manager provencevalenciamgr@greystar.com
                            Review Author Icon

                            anonymous

                            Resident 2018

                            7/5/2018

                            Jennifer helped us find the perfect apartment and our application process was very smooth and easy! She was quick to respond to any questions or concerns we had and we we're very pleased with the condition of our apartment upon move in! The community is… See More>
                              Manager

                              7/6/2018

                              Provence at Valencia Apartments
                              Thank you for the feedback and the 5 star review! We truly strive for excellent customer service and want to go beyond your expectations so that you are happy and comfortable in your home. We look forward to continuing to take care of you and ensuring that Provence is the best place to call home! Please don't hesitate to let us know if there is anything that we can do to deliver on that! Kindest Regards, Risa Jones, Community Manager provencevalenciamgr@greystar.com
                              Review Author Icon

                              Cmgood425

                              Resident 2018

                              7/3/2018

                              I have had an amazing experience here at Providence at Velencia. The majority of the office staff is pleasant and helpful. I am amazed that they remeber my name and story when I come into the office. They really make you feel like you are… See More>
                                Manager

                                7/6/2018

                                Provence at Valencia Apartments
                                Dear Resident, Thank you so much for your awesome review of our community. We love our residents and are pleased to hear that we are meeting your expectations. We promise to continue to work to ensure that you are glad to have chosen Provence as your place to call home. Kindest Regards, Risa Jones, Community Manager provencevalenciamgr@greystar.com
                                Review Author Icon

                                anonymous

                                Resident 2017 - 2018

                                6/1/2018

                                After looking at every apartment in Santa Clarita we were a bit discouraged. We were unhappy with what was available, the layouts of each apartment, and to top it off the price! The Provence was our last stop of the day. Instantly loved this place!… See More>
                                  Manager

                                  6/14/2018

                                  Provence at Valencia Apartments
                                  Dear Resident, Thanks for taking the time to share your experience! I am happy to hear that you had such a favorable impression- both immediate and lasting! I'll be sure to pass along your comments to the team and let them know that their hard work and commitment to excellence has earned our community a spot at the top of your list! Thank you for choosing Provence and I look forward to seeing you around the community! Kindest Regards, Risa Jones, Community Manager provencevalenciamgr@greystar.com
                                  Review Author Icon

                                  Resident 494484

                                  Verified Resident 2018

                                  6/1/2018

                                  No good. Bad quality. The first day of moving in, I see the kitchen filter was all rusty, water was surrounding the toilet bowl. Patio door has a broken lock. Window in the bedroom cannot function. Window in the kitchen… See More>
                                    Manager

                                    6/8/2018

                                    Provence at Valencia Apartments
                                    Dear Resident, We truly strive for the best possible customer service and I am very sorry that you did not have a positive move in experience. I really appreciate you taking the time to meet with me and my Service Manager personally in your home and allowing us the opportunity to address your concerns. It was a relief to confirm that there was not a leak in your kitchen ceiling, but rather it was just the kitchen light lens that was making that odd "popping" sound when it moved. We look forward to resolving any outstanding concerns and hopefully changing your perception of our community and the standard of care that we strive to provide to all of our residents. Please feel free to reach out to me personally by email at provencevalenciamgr@greystar.com with any future needs. You can also call the office at 661.296.6458. Kindest Regards, Risa Jones, Community Manager provencevalenciamgr@greystar.com
                                    Review Author Icon

                                    Resident 486577

                                    Verified Resident 2014 - 2018

                                    5/11/2018

                                    It has been a great experience the entire time since my family and I moved here. The apartment complex has outstanding amenities and security is topnotch. Every staff I dealt with were very professional and courteous. I would highly recommend this place.

                                      Manager

                                      5/15/2018

                                      Provence at Valencia Apartments
                                      Dear Resident, Thank you for your kind words and this wonderful review! We really appreciate the recommendation. Make it a great day! Kindest Regards, Risa Jones, Community Manager provencevalenciamgr@greystar.com
                                      Review Author Icon

                                      sherylpp

                                      Resident 2018

                                      5/8/2018

                                      I have been a resident for two years. The Management is excellent with customer service and timely response to any need. The grounds are lush and maintained in stellar condition. Maintenance are kind and take care of any issue immediately. It is a very pleasant… See More>
                                        Manager

                                        5/12/2018

                                        Provence at Valencia Apartments
                                        Dear Sheryl, Thank you for your kind words and positive feedback! It is our pleasure to take care of you- please reach out or stop by if you need anything at all! We are here to help in any way that we can! Have a great weekend! Kindest Regards, Risa Jones, Community Manager provencevalenciamgr@greystar.com
                                        Review Author Icon

                                        anonymous

                                        Resident 2018

                                        9/10/2018

                                        Thank you to Shannon in the office for being super patient and polite while resolving some issues for us. We appreciate your professional demeanor and your willingness to help. Your understanding is greatly appreciated.

                                          Manager

                                          5/12/2018

                                          Provence at Valencia Apartments
                                          Dear Resident, We love our residents and we love to make them happy! We really appreciate the feedback and knowing that we are making it happen! It's been a lot of fun to work with our awesome landscapers and improve the community's appearance. We will be enhancing the pool area planters next month making it even more of a luxury, resort-style amenity to enjoy... and just in time for our Annual Summer Pool Party. Stay tuned for more details... We look forward to seeing you there! Kindest Regards, Risa Jones, Community Manager provencevalenciamgr@greystar.com
                                          Review Author Icon

                                          Dena_S631

                                          Resident 2017 - 2018

                                          4/27/2018

                                          If you're looking for a great apartment complex, Provence is the place for you. The apartments are gorgeous and very spacious. All staff has bent over backwards to make sure I had a great experience there. Not only is the staff great, but Provence attracts… See More>
                                            Manager

                                            5/2/2018

                                            Provence at Valencia Apartments
                                            Hi Dena, I'm so glad that you are enjoying your home and the community. We truly appreciate the accolades! Have a great rest of the week and please don't hesitate to let us know if you need anything at all! We are here to help in any way that we can! Kindest Regards, Risa Jones, Community Manager provencevalenciamgr@greystar.,com
                                            Review Author Icon

                                            Amy_M559

                                            Resident 2017 - 2019

                                            8/22/2019

                                            Hello there I wanted to mention how helpful the maintenance men are here they are all great at Provence it's always done that day if not the next day . They are so kind and friendly & I wanted to point out one of the… See More>
                                              Manager

                                              4/27/2018

                                              Provence at Valencia Apartments
                                              Dear Amy, Thank you so much for the incredible review. We truly appreciate you taking the time to leave your feedback and give a shout out! I am pleased to hear that Jenny was able to take such good care of you as you transitioned into your new home and that the whole crew continues to take care of you and keep you happy as a resident here. Thank you for choosing Provence and allowing us the opportunity to serve you! Kindest Regards, Risa Jones, Community Manager provencevalenciamgr@greystar.com
                                              Review Author Icon

                                              Erz Pierre

                                              Resident 2018

                                              4/16/2018

                                              I truly must say with all my heart that the staff at Provence Valencia have the best customer service one can ever receive during the process of shopping for a new home. When we first walked in this Jennifer immediately embraced with her vibrant energy… See More>
                                                Manager

                                                4/24/2018

                                                Provence at Valencia Apartments
                                                Dear Erz, Thank you so much for the kind words! We appreciate the positive feedback on the property and our team! We are so glad that you choose to call Provence home and we look forward to continuing to take care of your needs as one of our newest residents. Please don't hesitate to reach out if there is anything that we can do to make your living experience even better! Kindest Regards, Risa Jones, Community Manager provencevalenciamgr@greystar.com
                                                Review Author Icon

                                                lajenkins

                                                Resident 2018

                                                2/27/2018

                                                Everything has gone as planned with my dealings at Provence. Jenny has been extremely helpful and efficient. I haven't lived in an apartment for 10 years, and so much has changed. She has been very patient with me and all my questions. The apartment, itself,… See More>
                                                  Manager

                                                  3/17/2018

                                                  Provence at Valencia Apartments
                                                  Dear Resident, Welcome home! Thank you for your awesome review of our community and your experience with the team! You may be excited to hear that we are planning on upgrading the playground later this year as well- more news to follow as that project gets dialed in! We are having a Green Bagel Bar in the Leasing Office tomorrow- feel free to stop in to grab a bite and say hi to and get to know your neighbors! Kindest Regards, Risa Jones, Community Manager provencevalenciamgr@greystar.com
                                                  Review Author Icon

                                                  Kimberly_C941

                                                  Resident 2018

                                                  2/27/2018

                                                  My boyfriend and I just moved into our first apartment at Provence at Valencia and Jenny Chavez made the move in experience easy and smooth. She has been so helpful, patient, answered all my questions, and responds to my emails very fast. The community is… See More>
                                                    Manager

                                                    3/17/2018

                                                    Provence at Valencia Apartments
                                                    Dear Kimberly, We are always happy to hear that we have been able to meet the expectations of our residents and meet our goal of providing a great place to live! We work hard to keep the community looking clean and we truly appreciate the shout out! Let us know if there is anything that we can do tom improve your experience- we are here to help in any way that we can! Kindest Regards, Risa Jones, Community Manager provencevalenciamgr@greystar.com

                                                    Features & Amenities

                                                    Parking
                                                    • Assigned Covered Parking
                                                    Pets
                                                    • Cats Allowed
                                                      Rent: $60. Restrictions: Max 2 pet per apartment. No reptiles or exotic pets allowed. Breed restrictions apply. No weight restrictions. Ask for more details. $500 deposit (per pet) and $50 monthly pet rent per cat and $60 monthly pet rent per dog.. Pet Limit: 2. Comments: Pet Rent: $60 per Dog and $50 per Cat
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                                                      More Info
                                                    • Dogs Allowed
                                                      Rent: $60. Restrictions: Max 2 pet per apartment. No reptiles or exotic pets allowed. Breed restrictions apply. No weight restrictions. Ask for more details. $500 deposit (per pet) and $50 monthly pet rent per cat and $60 monthly pet rent per dog.. Pet Limit: 2. Comments: Pet Rent: $60 per Dog and $50 per Cat
                                                      Less Info
                                                      More Info
                                                    Other
                                                    • Cabana
                                                    • Clubhouse with Fireplace
                                                    • Community Garden and Pet Park
                                                    • Fitness Center
                                                    • Gated Access
                                                    • Package Receiving Service
                                                    • Playground
                                                    • Resort Style Swimming Pool with Spa
                                                    • Smart Apartment-Nest
                                                    • USB Outlets
                                                    • Wading Pool
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                                                    Leasing

                                                    Self-Guided On-Site Tours Now Available! At this time our team is available to schedule a self-guided on-site tour after a personalized virtual tour has been taken. Please call us for more information! ! Traditional yet modern. Sophisticated yet casual. Living here is sure to excite your senses and offer you an incredible retreat. Our one, two, and three bedroom apartments, located in the heart of Santa Clarita, provide you with all of the comfort you'll enjoy and all of the luxury you deserve. Live Provence at Valencia and experience la dolce vita. Greystar California, Inc., DBA Greystar Broker License No. 1525765
                                                    Show Less

                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: 09:00 AM - 05:00 PM
                                                    This community is managed by

                                                    Greystar

                                                    A-
                                                    A-
                                                    Communities
                                                    3378

                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Based on 423 number of votes by renters, Provence at Valencia Apartments is currently rated 4.3 out of 5 stars.
                                                    Provence at Valencia Apartments is rated 4.6/5 stars in our renters grounds survey, which is considered excellent. The grounds are well kept and beautiful.
                                                    Provence at Valencia Apartments is rated 4.8/5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.
                                                    Provence at Valencia Apartments is rated 4.3/5 stars in our renters noise survey, which is considered good. The noise level is generally tolerable, with occasional disruptions.
                                                    Provence at Valencia Apartments is rated 4.8/5 stars in our renters safety survey, which is considered excellent. The complex is very secure and safe, with no major safety concerns.
                                                    Provence at Valencia Apartments is rated 4.9/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                    Provence at Valencia Apartments is rated 5/5 stars in our renters staff survey, which is considered excellent. The staff is extremely helpful and responsive to resident needs.
                                                    Managers have responded to 100% of their community reviews in the past year.
                                                    Managers have replied within 4.46 days to their community reviews in the past year.
                                                    Greystar
                                                    Cats Allowed
                                                    Rent: $60
                                                    Restrictions: Max 2 pet per apartment. No reptiles or exotic pets allowed. Breed restrictions apply. No weight restrictions. Ask for more details. $500 deposit (per pet) and $50 monthly pet rent per cat and $60 monthly pet rent per dog.
                                                    Pet Limit: 2
                                                    Comments: Pet Rent: $60 per Dog and $50 per Cat
                                                    Dogs Allowed
                                                    Rent: $60
                                                    Restrictions: Max 2 pet per apartment. No reptiles or exotic pets allowed. Breed restrictions apply. No weight restrictions. Ask for more details. $500 deposit (per pet) and $50 monthly pet rent per cat and $60 monthly pet rent per dog.
                                                    Pet Limit: 2
                                                    Comments: Pet Rent: $60 per Dog and $50 per Cat
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath
                                                    2 Beds, 2 Baths
                                                    3 Beds, 2 Baths

                                                    May 2024

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                                                    Provence at Valencia Apartments is a 704 - 1,481 sq. ft. apartment in Valencia in zip code 91354. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $2,446. Nearby cities include Saugus, Stevenson Ranch, Newhall, Santa Clarita, and Canyon Country.

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