Review History for asoehnel

Bella Terra


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asoehnel

Resident 2011 - 2012

5/4/2012

We moved in Jan 2011 and moved out Dec 2011. Today is May 4, 2012 (5 months after we moved out) and after 7 phone calls to both Bella Terra apartments office AND their corporate office (619) 285-5500 we have not received our deposit back. After deductions for cleaning/carpet etc our $500 deposit was reduced to $210 due to be refunded. California state law requires the deposit be returned within 21 business days of the move out date. We are continuously pushed aside and told that a reissued check will be mailed, 5 months later I find myself still calling. We are giving them a few more days before going through the inconvenience of filing a small claims court to receive the money we are entitled to. The actual apartment complex is ok, parking is absolutely terrible. It is a very far walk to your 1 assigned parking spot and rarely do you find an extra parking spot for your 2nd vehicle. We were killing huge spiders on a daily basis. After complaining to management they said it's normal and part of living here. Funny because at our new apartment complex we do not kill several spiders a day. They are pet friendly, which I'm not against, however they never keep their doggy waste bag dispensers stocked, which results in several tenants not picking up after their dogs, causing dog waste and smell to be common throughout the complex. Our new complex is also pet friendly, however never has this issue as they always keep their dog waste bag dispensers stocked. Makes a huge difference. On several occasions, the lights surrounding the complex were out, making it very dark at night. Weeks and several requests would go by before they'd replace light bulbs. Overall, I feel there are better complexes in the area. And after dealing with the inconvenience regarding the deposit, it shows a lot about how helpful the staff is to get you to become a tenant and how inconsiderate they are once you're already a tenant or no longer a tenant.

    Review 13 out of 122

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