Number of reviews in the past 365 days | 14 |
Percentage of reviews responded to | 28.57% |
Average time to respond to reviews | 160.43 days |
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 14 |
Percentage of reviews responded to | 28.57% |
Average time to respond to reviews | 160.43 days |
Hello, Thank you for the positive review and the feedback. We will continue to try to improve those areas! Thank you, Ashlee M. Community Manager
Hello, Thank you for much for your feedback. We're so happy you're loving your apartment and the community! Please let us know if you need anything at all! Thank you, Ashlee M. Community Manager
Hello, We appreciate your feedback and patience during this time. As much as we would like to be back to normal, the well-being of our residents is important to us. We are following the guidelines put in place by the CDC and our state officials. If you have further concerns about anything, please feel free to reach out to us here in the office. Thank you, Ashlee M. Community Manager
Hello, We appreciate your feedback and patience during this time. As much as we would like to be back to normal, the well-being of our residents is important to us. We are following the guidelines put in place by the CDC and our state officials. If you have further concerns about anything, please feel free to reach out to us here in the office. Thank you, Ashlee M. Community Manager
Hi Verified Resident, Thank you for the feedback. The RTD has changed their testing hours recently. As far as the dog park we do apologize if the noise is transferring over to your apartment. The park was set off from buildings to prevent this. Maintenance does clean hallways regularly - once a week and the hallways are shampooed by a cleaning company once a month. If you feel your building is being missed please reach out and we'd be happy to go over there for you. We do have cameras in the clubhouse and pool area currently. We truly do care about the safety and belongings of residents, but we do always recommend not to leave belongings in your vehicle or in sight. We offer a courtesy patrol in the evening who will conduct 2 random sweeps throughout the night - 1 on foot and 2 in the evening. We are also currently working with ownership to install more lighting on the property per requests made. We understand your concern with the cabinet replacement, but we do want to ensure the quality of the apartments so the replacement is necessary. Your unit is already complete so you won't have to worry about that moving forward. If you have anything specific you'd like to address that we haven't already addressed with you in person than please feel free to stop in Monday - Friday and I'd be happy to speak with you. If phone or email works best please feel free to reach out. Thank you, Ashlee M. Community Manager
Hello, Thank you for providing your feedback. We'd love to get more information on some of the items you've listed. We haven't been notified of any homeless in the buildings and I believe a resident would have brought this to our attention if there was. The clubhouse is cleaned Monday - Friday regularly every morning and the pet wash is cleaned on Wednesdays and Saturdays. We'd love to talk with you about your concerns so we can better understand where improvements can be made. If you would please contact us at 303.405.6300 so we can schedule a time to meet. Thank you for taking the time to provide feedback. -Ashlee M. Community Manager
Hello, Thank you for the feedback. We would love to speak with you more about your concerns in person to address them. If you would please call us at 303.405.6300 or stop in, I would be happy to set up an appointment with you. Thank you, Ashlee M. Community Manager
Hello, Thank you for the positive comments and the feedback. Thank you, Ashlee M. Community Manager
Hello, Thank you for your kind words and this wonderful review! Thank you, Ashlee M. Community Manager
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Sophisticated apartment living, in an incredible location. The modern finishes and unique features like an indoor basketball court and outdoor pizza oven, make this luxury 1-,2- and 3-bedroom apartments in Olde Town Arvada perfect for any lifestyle. Located on the new Gold Line, Olde Town Arvada light rail stop, we're just five light rail stops to the hustle and bustle of Downtown Denver.
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