Water Tower Flats

Thank you for this amazing review of our community! We are delighted to hear that you appreciate our convenient location and quality amenities like our pool, fitness area, and community clubhouse. It is also great to hear you appreciate our friendly service and efficient maintenance team. We are proud to serve you with excellence, and we hope to do so for many years to come!

You've made our day with this stellar review. Thank you! Here at Water Tower Flats, we always aim to provide our residents with beautiful homes, fantastic amenities, and superior customer service, and we're ecstatic to see our hard work hasn't gone unnoticed! If there is any way we can be of assistance and keep up this level of service in the future, please do not hesitate to reach out and let us know!

Thank you for sharing your feedback with us. While we are glad to hear you enjoy our amazing location and spacious apartment homes, we are disappointed to hear that you encountered such issues during your stay. Our goal is to provide the best living experience to all our residents and it's disheartening to hear we dropped the ball with you, especially when it comes to our customer service and maintenance. We take great pride in conducting move-out walkthroughs with professionalism and attention to detail. We can assure you our intention is not to overcharge as we only resort to charges when we feel it is absolutely necessary. We're sorry to hear that these fees have hindered your experience with us and apologize for the inconvenience this has caused. If you have any further feedback or questions please email us at [email protected] so we can discuss them. Hope to hear from you soon.

Thank you for your 5-star review! We pride ourselves in providing a great living experience, so we're glad that you've highlighted our friendly staff, amazing amenities, and efficient maintenance team. We hope that your stay at Water Tower Flats continues to be great!

Dear Resident, thank you for bringing your concerns to our attention. We do our best to be as transparent as possible during the leasing process and apologize if there was any confusion. Please note, you can pay online using your checking account for free. We have no affiliation with the charges that the credit card companies assess, but if you'd like to reach out to them directly, please do so by calling 1-877-826-9700. Otherwise, please reach out to us if there is anything else you need. The happiness of our residents is important to us and we are here to help that happen!

Thank you for taking the time to leave us an in-depth review. While we're glad that you're enjoying many aspects of our community, we're disappointed to know that you're not entirely happy with your stay. We'd love to continue helping you have a great experience so please visit our office when you have a chance. We look forward to speaking with you and providing you with a 5-star experience!

Hi Anonymous, I am sorry that you did not have the best move out experience. We do have to pass along charges to residents if it is beyond normal wear and tear. We do always strive to be fair. Thank you, Water Tower Flats Team

Hello Anonymous, Thank you for your feedback and suggestions. The team will get together and discuss a few things that we can change. Best Regards, Sammie and the Water Tower Flats Team

Hi Bryan! We appreciate you taking the time out of your day to give us feedback and we're so glad to hear that you're happy with our team, the location, apartment interiors and amenities. We agree about the pool and hot tub closing at 10pm - it is a rule we had to implement because residents were abusing the area and were very disruptive to the surrounding apartments. We may consider leaving the pool and hot tub open later, but that would require that everyone "adult," as you put it, and respect their fellow neighbors. Keep an eye out for that development, should we implement it. Have a great week! Jennifer and the team at Water Tower Flats

Dear Anonymous, We appreciate you taking the time out of your day to share your feedback and we're so glad to hear that you're happy with our maintenance team and our office team. We sincerely hope you continue your residency with us! Jennifer and the team at Water Tower Flats

Dear Sbrat1, We are happy to hear that you are loving your home and enjoying Olde Town just as much as we do! Thank you for all the positive feedback, we will be sure to let the maintenance team know that you gave them some great kudos. We hope that you will continue to call Water Tower Flats your home! Best Regards, Sammie and the rest of your Team at Water Tower Flats

Dear Hicker865, Thank you for the feedback, and we sincerely appreciate you bringing your concerns to our attention as we always strive to keep Water Tower Flats an enjoyable community for everyone. I am so happy to hear that our maintenance team has been taking care of your needs in a pleasant, efficient manner! We are so lucky to have them! I would love to either give you a call or talk to you in the office in regards to your concerns so we can work on creating a solution. Please feel free to send me an email with a good date/time, and we can talk further. Kind Regards, Kristen and the team at Water Tower Flats

Dear Anonymous, We're thrilled to hear that you received the service that you expect from our maintenance team! We'll be sure to pass along your kind words to Cody, and our maintenance team. Please let us know if there's anything further we can do for you. Jennifer and the team at Water Tower Flats ~ Kristen, Sammie, Liz, Cody, Nick and Marc

Dear Anonymous, We're thrilled to hear that you are happy with your home, community, Management team and Maintenance team! Your feedback is much appreciated and valued. As always, please let us know if there's anything we can do for you to continue to make this your best living experience. Jennifer and the team at Water Tower Flats

Dear Anonymous, Thank you for your kind words! We're so glad to hear that you loved living here and that our maintenance team surpassed your expectations. Please keep us in mind for your future housing needs! Jennifer and the Water Tower Flats Management Team - Kristen, Sammie, Liz, Cody, Nick and Marc

Dear Tim, Thank you for your feedback! We're so glad that our maintenance team was able to help you out yesterday. Let us know if there's anything else we can do for you! Have a great day! Jennifer and your team at Water Tower Flats

Dear Bruce, Thank you for taking the time to give us feedback. We're terribly sorry to hear that your experience was unpleasant and will take all of your concerns in to consideration to make improvements. We hope you're happy in your new home, and congratulations on the purchase of your house! Jennifer and the team at Water Tower Flats

Dear Anonymous, Thank you for your kind words! We are so glad that you are happy in your home, love the amenities and our team! Please feel free to call, or stop by the office to address the dog issue. We would be happy to send a notice to your building to remind residents to pick up after their pets. Have a great day! Jennifer and the Water Tower Flats team

Dear Steven, We're so glad Cody was able to get you back inside your apartment so quickly. Especially on Thanksgiving! Please let us know if you have additional feedback. Thank you! Jennifer and your Water Tower Flats Team

Hello Cheri, It was nice being able to chat with you about your concerns the other day. We look forward to further building our relationship with you and working on addressing the items listed here. Thank you, Kristen and the Water Tower Flats Team.

Dear Emartialay, Thank you for reaching out to us. Yes, parking is tight, which is why we issue permits to our lease holding residents. The parking infrastructure was built in accordance to the City of Arvada's parking code, which generally accounts for sufficient parking. However, the popularity of Arvada and our community has caused growing pains and parking enforcement is now necessary. We encourage guests to park on the street, since it is owned by the City of Arvada and is not monitored by our parking enforcement agency. If you would like to discuss any other concerns, we are available 7 days per week and would be happy to set up a time to address any questions you might have. Thank you, Water Tower Flats Management Team

Dear Anonymous, Thank you for your feedback. I understand you feel like you were pushed in to only having DirecTV and CenturyLink. Unfortunately, Comcast did not run their lines out here when the community was built. You do, however, have the option to contact CenturyLink directly to see if they can help with your slow internet. Our local Arvada office can be reached at 303-403-9980, or [email protected] You also have the option to use Dish Network for satellite tv. Regarding management, would you be able to elaborate? We pride ourselves in providing elite customer service, so it is surprising to hear that you feel like we are "lazy." I would like the opportunity to discuss this with you so that we can correct this in the future. Our parking management company is called Park-It-Right and they are on our property several times per week to ensure all vehicles are in compliance. We have had a major success rate since they have started monitoring and our parking situation has improved drastically. If you see someone violating parking policies, please feel free to reach out to us and we will work to correct. I am in the office M-F from 10am-6pm, should you need to speak with me directly. Thank you for your continued residency and your input! Sincerely, Jennifer Polvogt Senior Business Manager Water Tower Flats