Review History for baplotkin

Water Tower Flats


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baplotkin

Resident 2013 - 2016

12/28/2016

Beware extra fees and forget about your security deposit when you leave. FEES EVERY MONTH $100-$200 per month for a garage. $10 per month mandatory amenities fees. $15 per month mandatory "valet" (outside your door) trash service. $??? per month mandatory for "solid waste" exterior trash pickup (this is in addition to your "valet" trash service which, by the way, if you aren't home to put out your trash between 6 and 8 p.m. you will be fined for putting it out any other time. $??? per month for water use. Normal enough, right? Read on. $??? per month for "water/sewer base charge" $??? per month for "sewer" in addition to above $??? per month for "admin fee" for outside billing service for all utilities above $??? per month for "storm drainage" fee $??? per month for Excel gas billed through Water Tower Flats (electricity is on your own through Excel) $??? Century Link internet/phone/tv. You have no choice of service provider. WTF has an exclusive contract with Century Link. Their rates are not in your favor. I paid over $80 per month just for internet service. Security Deposit. I was an extremely light user of the property. When I left, in order to avoid any miscommunication, I used the cleaning company they use and recommended. They acknowledged I left the unit in "excellent condition." Then they charged $44 to replace clean drip pans in the stove, which I had hand-scrubbed (before the cleaning service came in) plus ran them through the dishwasher. After charging for their "fees" above and drip pans, they want to refund 59 cents. I challenge WTF to refute any of this information.
    Manager

    2/6/2017

    Water Tower Flats
    Dear Bruce, Thank you for taking the time to give us feedback. We're terribly sorry to hear that your experience was unpleasant and will take all of your concerns in to consideration to make improvements. We hope you're happy in your new home, and congratulations on the purchase of your house! Jennifer and the team at Water Tower Flats

    Review 72 out of 124

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    Water Tower Flats

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