Review History for anonymous

Aurora Hills Apartment Homes


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anonymous

Resident ā€¢ 2014 - 2016

2/12/2016

The place has potential. The staff is very slow to respond to issues. Most work orders I have put in required at least 2 follow ups on my part to get things done. Things taking 2 weeks to a month are about usual lately, it used to be much better. The flip side is they are very nice and have never caused any issues of their own. I think there just aren't enough maintenance guys for the current state of the property. There are a lot of gang members and some apartments have multiple families living in them. The noise level varies from ok to absurd, depending on who is next to your apartment, and the day of the week. People move in and out a lot. Parking isn't as bad as some other places I have seen. The laundry rooms vary widely depending on the building and if the residents harass the staff to keep them up. Some have fallen sheet rock from the ceiling and walls, and the dryers in a lot of them aren't hooked up to vent outside. The property itself has a nice pool, a water park, and other than thin walls, and subfloors on the ground level so that you hear the noise from people above and below you walking, is nice. They just don't respond to complaints and let the people who will run it into the ground stay and chase away the good ones.
    Manager

    2/16/2016

    Aurora Hills
    Thank you for your review! We've been working hard to make improvements and make Aurora Hills a great place to come home to. We have recently added more staff to our maintenance team, and we have contracted with a new courtesy patrol company. We encourage you to contact them if you experience noise disturbances. We've been very pleased with their responsiveness. We've also begun repairs on our laundry rooms, including drywall fixes. We're also planning to implement permit parking in the near future, in order to alleviate congestion. We hope you'll enjoy these improvements! Please feel free to come by our office if you have any suggestions, or just want to say hello...we'd be happy to see you.

    Review 20 out of 105

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    Aurora Hills Apartment Homes

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