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Centro

10901 E. Garden Dr

Aurora, CO 80012

 
 
 
 
 
 

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Iriaparadigm
Resident · 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
06/01/2019
We were forced out due to water intrusion and black mold. Once we reported the problem, they opened the wall, blew the mold around for a week and a half with industrial fans and then told us we had two weeks to vacate. But we had one week to decide if we were going to stay in another apartment or leave the premises. We asked if we could move to another apartment and then have a couple more weeks to find a new place. We were told absolutely not by the Regional manager who is a complete jerk. His emails were patronizing and kept making it seem like they were bending over backwards. They gave us a small concession on our rent that barely covered the moving costs. We could have made them pay to have everything professionally cleaned due to the mold but we didn't. At one point I mentioned lawyers and then he shut down and said we would have to communicate through their lawyer. When I asked a few days later to have their lawyer contact us (after I had contacted the overlying company Avenue 5 to get some resolution with no response), Chad finally gave us a bit more compensation for our trouble and told us there would be no more and they weren't responsible for anything. This is also after someone at Centro had contacted Xcel and moved our utilities to Centro's care so they could charge us $50 a month for the pleasure of paying our electric bill for us. We had to fight them on this on more than one occasion. DO NOT RENT FROM CENTRO! Go half a mile west on Mississippi and you will find amazing apartments with much more square footage and with incredible amenities for the same price or cheaper. I
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Centro Manager

07/11/2019

Thank you for your feedback. We understand that each person has a different living experience at Centro and we appreciate your constructive feedback. We take pride in our community and try to resolve any and all issues our residents have. We regret that we were not able to meet your expectations. -Centro Management Team

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