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15403 East 1st Avenue

Aurora, CO 80011

 
 
 
 
 
 

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Resident · 2009 - 2010
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
06/15/2010
This apartment complex is terrible you literally pay for what you get, 500 ish for a bedroom?? there are burglaries my boyfriends car got broken into, the cops are there all the time. I RARELY ever feel safe. the management could care less about you, they're so persistent and nice before you sign the lease but after that good luck getting them to call you back or let alone be courteous to you when you come in the office. I had one of the pregnant leasing associates look at me and four other customers outside(doors were locked) she's sitting on the phone cussing out her bf (we could here everything) looked at us continued to talk on the phone than rolled her eyes came to the door and told us to come back she is on lunch. (i understand that, well maybe next time talk on the phone somewhere hidden so we cant all hear and see your discussion?! I went thru some issues with the office manager (she's terrible) shouldnt be in customer service. dont expect anything to happen on her side. All in all worst apartments to live in, let alone they're appliances suck as well! thank god my lease is up in august!!!!!!!!!!!!!!!!! i'm going to be paying 744 but they're real LUXURY GATED and SAFE apartments! Dont make the same mistake i did and really do take ratings to heart!
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Silverbrook Manager

06/05/2012

I wish this experience was better and am sorry to hear of this. I certainly understand concern for safety and comfort, it is never a guarantee but should always be viewed as a priority. I'm soory that less than professional and exceptional customer service was given. I hope we can earn back confidence in our community and team.

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Silverbrook

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