14 minutes ago I have only been 4 months and have had nothing but issues. My first apartment got shot through the roof right over my couch. I got moved to another place and this apartment has had nothing but issues and also had mold growing. It took them a week to remove it after I had to have my midwife write a note about the mold being an issue in pregnancy. You can never get ahold of anyone. They don't respond to calls, pick up calls or emails. I went to the leasing office for someone to look at me and ignore me and not open the door. I am now inquiring about breaking my lease due to COVID situations and I can't even get a response or my questions answered. I've been pregnant this entire time dealing with nothing but -------- and stressing because of the list of issues I have and constantly have. Nothing ever works in my apartment and the valet trash doesn't even come get the trash on time, but it's something you HAVE to pay for. I recommend spending your money somewhere where you can get responses and have the things in your apartment working.
Manager
10/30/2020
Sonoma Resort at Saddle Rock
Tiara, thank you for reaching out to us. We apologize for any discomfort you have experienced during your stay! Please contact our office directly and we'd be happy to address these concerns with you directly. Our residents' comfort is a top priority for us, so we look forward to discussing these issues!