The Promenade at Towne Center
Resident · 2010 - 2011
My husband and I lived in a 1st flr 1 bed begining Apr 2010. I knew it was old, it was cheap. I knew there would be noise, we were on the first floor. After about 3mns I couldn't sleep because the person above us partied almost every night. I always told the office and always called the police. After another 3mns the police gave the guy a ticket and told us to ask the office to move us. The office agreed to move us a said they would not charge us any of our deposit. This was in Dec 2010. I made sure I had a paper saying how much deposit we had, $300. The asst mng was no longer working there after we transfered. When we moved out in Apr2011 I find out they took all of the $300 deposit and took $150 out of our rent payment as our "deposit" on the new apt. I couldn't prove they said they wouldn't take our deposit because I dont have it in writing. I have it on a printed piece of paper that my husband and I signed but that doesn't mean anything to them. It's been a month now and after visiting the bank we find out The Promenade sent us to collects for $159. They never sent us a notice. When we moved out they said they wouldn't charge us more than the $150 deposit we had. Which I have in writing. There are multiple problems on top of this. If you have had a similar experience please call me. 720-732-6279 thank you.