Our dishwasher and clothes washer were both broken at the beginning of the year and it took them ~3 months to fix either of them! We went back to the office many times and for a while they didn't even remember that we had lodged a complaint, and then they said they were having difficulty getting parts for the washer and might not be able to fix it at all. When the hot tub outside regularly breaks down it does not get fixed for weeks. Some members of the office staff are very polite and helpful, but some of them are the opposite. They wouldn't let me turn in my apartment damages form because I brought it in more than 24 hours after move-in, even though they never told me anything about this rule at move-in!