Review History for khobbs61789

Verdant


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khobbs61789

Resident ā€¢ 2014 - 2016

12/21/2016

I have lived in Boulder my entire life and I would highly recommend anyone that wants to live in Boulder to check out this apartment building. I have lived in other apartment buildings in Boulder some newer than Verdant and I have never had as great of an experience as I have with the staff (maintenance and office) as I do here. I have lived here at Verdant for over two years and I am a current resident. I recently had an issue with my heater due to the last management company not properly installing it. I contacted the office and they immediately sent a maintenance guy out to come help and while he was not able to fix it, they left me a quality space heater and contacted an emergency heat company. It took a a little over a week and a half to fix the issue but they called multiple companies to continue working on the issue so that it could get solved as fast as possible despite the extra work and costs that they had to cover. They went above and beyond trying to find emergency company's to come look at my heat over a holiday weekend. The office staff kept me updated every day and as the time went on and made sure that I was informed at every step, which was unexpected but incredibly nice and helpful of them. The maintenance staff was professional and friendly and they were always kind to my dog who is a rescue and can get scared easily. The office staff always made sure that they had permission to enter and gave me time to take my dog to day care if I needed to. I have lived here through 3 different property company's and The Verdant Staff is hands down the most helpful. I can honestly say that throughout this process that there was not a time where I did not feel like they were doing everything that they possibly could to ensure that I was comfortable and well informed on what was happening. They made the maintenance staff available after hours in case of an emergency and while I did not have to utilize that it was great to know that it was an option. On a side note the area of Boulder is fantastic and one of the few areas left that is not overly crowded. I can walk my dog is peace without a bunch of people or other dogs running around and there are multiple parks in walking distance as well as the dog park that is about to open after a remodel on site. I have never had any trouble with noise and hearing my neighbors it is very quite in my apartment. They also take great care of the property including shoveling snow very quickly and make sure the stairs are cleared off during the winter, which is not something every apartment building goes out of their way to do. The lease signing process is great and they make it very easy to renew online on your home time in the comfort of your home. Lastly, the office staff keeps the residents informed about what is happening in the community including renovations and the parties that they throw for residents and current events pertaining to the community. It is a great community and the apartments are wonderful. If you want to live in a connected community that goes out of their way to help the residents and make sure they feel included in a great area in Boulder I would highly recommend checking out Verdant Apartment homes.
    Manager

    12/27/2016

    Verdant
    Thank you so much for sharing your wonderful experience with us. It is our philosophy at Resource Residential to ensure that we are here to make your living experience the best it can be. We are so happy your experience has met your expectations. We are happy to hear that we you were very pleased that we informed you of every step we were taking on the heater in your unit. That is the way we roll, to make sure each and every Resident is notified when work is to be completed, packages arrive, happenings at the Community and updates of the amazing Renovations. My team and I seek to provide our residents with a hassle-free experience through superior service in a place that you love to call home. If at any time you need assistance or would like to discuss your experience more in-depth with me please let me know. I have an open door policy, so please feel free to contact me by email at CSwainson@ResourceResidential.com or by phone at 720.639.8420. You can also feel free to stop by the office as well. Cathy Swainson, Community Manager

    Review 39 out of 124

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