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Touchstone

11996 Ridge Parkway

Broomfield, CO 80021

 
 
 
 
 
 

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  Verified Resident 782610
vrp · 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
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Grounds
Office Staff
06/22/2020
I moved into my apartment a few days ago, and it is amazing! It feels like a brand new apartment. The only thing that didn't go off without a hitch is that when my husband and I came to our scheduled move in, there was some extra paperwork that the agency hadn't drafted that we had to sign before we got our keys. We had to wait and sign extra things before we were able to actually move in, when I had sent all the necessary payment and information. The other thing is we did not receive any sort of welcome packet (not necessary but would be helpful) for finding the mailbox location, parking spots, dumpsters, etc. I love my new apartment though!
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Touchstone Manager

06/24/2020

Welcome to our community, and thank you for your comments and excellent rating! We're glad you love your new home, but we're sorry you felt disappointed by some aspects of your move-in experience. Our team strives for professional and transparent communication, and we want our residents to have a full understanding of our amenities, facilities, and services. We would like the opportunity to personally address your concerns and answer any questions you might have, so please call the office at your earliest convenience. Thank you!

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Touchstone

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