Review History for Sherry2121

Montebello Gardens Apartments


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Sherry2121

Resident 2015

5/28/2015

The worst experience I have had with an apartment complex. First of all, we were planning on moving in at the end of April, the leasing agent said that it was possible. Then we get a call from another person in the office saying we have to move in at the beginning of April. We were mad, but got over it because it was within our price range and in a decent neighborhood. Then, our bath tub was clogged, mind you this was the FIRST time I used the shower,,, We left numerous messages, and about 2 weeks later someone was out to "fix" the problem. It was still clogged, and someone wasn't out to fix it for another 5 days. And then we moved in with NO screens on the windows- we live on the first floor. This took another 3 days for them to fix. Now we just found out that our neighbors keys unlock our door!! And vice versa. I wouldn't recommend this place for the life of me, we have been here for 2 months and all these problems are making it very hard to stay here. Please choose another place to live.
    Manager

    5/28/2015

    Montebello Gardens Apartments
    We are so sorry about the miscommunication at your move-in! We know moving is a stressful time, and we apologize if we added to that stress. ConAm assumed management of Montebello Gardens at the end of March 2015, and there were some delays in maintenance response during this transition. We are happy to say that we are now responding to most maintenance requests within 4-8 business hours. We are sorry for any delays in the beginning, and would ask that you let us know if there is anything else in your home that needs attention, and we will get on it right away. Your building was recently remodeled at the beginning of 2015, and new locks were put on each apartment. We learned about the issue with locks, and moved as quickly as we could to replace your locks and confirm that no other locks at the community match. Again, we apologize for these bumps, and we are here to help with anything you may need to make your home comfortable.

    Review 12 out of 46

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    Montebello Gardens Apartments

    March 2024

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