The Flats at Pinecliff
#7,593 #19 #228

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The Flats at Pinecliff

4760 Rusina Road, Colorado Springs, CO 80907
(133 Reviews)
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"Having just recently been married, my wife and I chose to make The Flats at Pinecliff our " ...
$1,073 - $4,717/mo
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Move-In Specials

$1,000 Off Move-In Fees! *Restrictions apply. Must move in by 3/31. Reach out to your leasing team for more details.

Floor Plans & Pricing

1 Bedroom

One Bedroom Grand

1 Bed, 1 Bath | 608 sq. ft.

$1,128 - $3,379

8 Available Units

See Floor Plan Details

One Bedroom

1 Bed, 1 Bath | 550 sq. ft.

$1,073 - $2,837

1 Available Unit

See Floor Plan Details

2 Bedrooms

Two Bedroom

2 Beds, 2 Baths | 860 sq. ft.

$1,355 - $4,717

8 Available Units

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFactsā„¢

Community epIQ Grade

B
B

Renter Ratings

C

Review Ratings

Noise

2.5

Grounds

2.2

Safety

1.7

Office Staff

2.7

Maintenance

3.0

Neighborhood

3.3

Survey Ratings

SatisFactsā„¢ Tour Survey

SatisFactsā„¢ Move-In Survey

SatisFactsā„¢ Maintenance Survey

SatisFactsā„¢ Renewal Survey

Review Count

B+

Number of reviews in the past 365 days

11

Managerā€™s Review Engagement

A+

Percentage of reviews responded to

100.00%

Managerā€™s Review Reply Time

A

Average time to respond to reviews

2.45 days

View Community Timeline
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The Flats at Pinecliff Reviews

(132)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

Resident 1234972

Verified Resident ā€¢ 2022 - 2024

3/14/2024

My experience at PineCliff could best be described as mid. I had a fan fall out of my ceiling and it took the maintenance crew a month to fix it even though I put in a work order the day it happened. The grounds areā€¦Ā See More >
    Manager

    3/15/2024

    The Flats at Pinecliff
    I'm sorry to read about the issues you've been experiencing. Our team is committed to addressing maintenance requests in a timely manner, and I apologize for any delay with your fan repair. I also understand your concerns regarding cleanliness during winter and building access; our goal is always to ensure resident comfort and satisfaction. I'd appreciate an opportunity to discuss these matters further so we can work towards improving your experience at PineCliff - please reach out directly when convenient for you. Thank you, Kara Rogers - Community Manager - sky.cm@avantiresidential.com
    Review Author Icon

    Resident 1220782

    Verified Resident ā€¢ 2023 - 2024

    1/27/2024

    Experience wise it's been ok. The apartment when we first moved in was great, but almost every window has something wrong with it that never got properly fixed. But management has been at best ok. They literally never answer the phone and you have toā€¦Ā See More >
      Manager

      1/30/2024

      The Flats at Pinecliff
      I'm sorry to read about your experiences with the windows and pest control in your unit. We strive for excellent service, so it's disappointing that we've fallen short here. I'd like to discuss these issues further with you and see how we can make things right. Please reach out using my contact information below at any time convenient for you. Leslie Lanier - Community Manager - 719-599-3636 - llanier@avantiresidential.com
      Review Author Icon

      anonymous

      Resident ā€¢ 2023

      12/24/2023

      !!!!BEWARE!!!!

      !!!BEWARE!!!! !!!!BEWARE!!!! The worst apartments you could rent. The heat is constantly going out, dog poop on the grass, trash all over the parking lot, homeless camping out inside the buildings. Drug infested neighborhood!! Rent very high considering these issues!!

        Manager

        12/28/2023

        The Flats at Pinecliff
        I'm really sorry to read about your experiences. We strive for a clean, comfortable community and it sounds like we've missed the mark in several areas. I would appreciate the chance to discuss these issues with you further so we can make things right. Please reach out at your earliest convenience - my contact details are below. Thank you, Leslie Lanier - Community Manager - (719)-634-8111
        Review Author Icon

        Resident 1208478

        Verified Resident ā€¢ 2023

        12/14/2023

        Will do whatever they can to solve my problems. I would like to say thanks to Kara for everything she has done foe me and my partner she is a great person the rest of the staff are also very friendly and helpful.

          Manager

          12/14/2023

          The Flats at Pinecliff
          We're glad to know that our team, especially Kara, has been able to assist you at Flats at Pinecliff. Your kind words mean a lot and we appreciate your recognition of the efforts put in by our staff. Thank you for choosing us as your home!
          Review Author Icon

          Resident 1203642

          Verified Resident ā€¢ 2023

          11/30/2023

          This complex was just a place to start out at after moving from a different state, but overall it's a horrible complex in my opinion, crime going on constantly around the corner, being a victim of crime even. Neighbors have no courtesy, this place isā€¦Ā See More >
            Manager

            12/1/2023

            The Flats at Pinecliff
            I'm sorry to hear about your experience. We strive for our residents to feel comfortable and have peace of mind in their homes, so it's dismaying that you've had these issues. I'd like the opportunity to discuss this further with you if possible. Please contact me directly at your earliest convenience so we can work towards a resolution together. Thank you, Leslie Lanier - Community Manager - (719)-634-8111
            Review Author Icon

            Resident 1199193

            Verified Resident ā€¢ 2023

            11/13/2023

            Well our first night in our apartment our bathroom flooded and flooded our whole room. Our carpet stayed wet for days and had an awful smell that took a while for me to get under control. Black stuff keeps growing in my shower. We whereā€¦Ā See More >
              Manager

              11/16/2023

              The Flats at Pinecliff
              I'm really sorry to hear about your experience. It sounds like you've had a tough time with the condition of your apartment, and for that, I sincerely apologize. We'd like to help make things right if we can; please reach out directly so we can address these issues together and work towards improving your living situation. Thank you, Leslie Lanier - Community Manager - (719)-634-8111
              Review Author Icon

              anonymous

              Resident ā€¢ 2022 - 2023

              8/1/2023

              Horrible management and horrible property

              If I could give zero stars I would. Buckle up. Moved into one of their "renovated" units. Keep in mind, they charge a lot if you take into consideration the amenities, old buildings and sketchy location. You cannot get your mail outside of leasing officeā€¦Ā See More >
              Manager

              8/3/2023

              The Flats at Pinecliff
              I'm really sorry to read about your experience. We strive for our residents to have a positive and comfortable living environment, so it's disappointing to read you were so unhappy. We take feedback like this seriously and will further address the ongoing matters within our community. If you would like to discuss any issues with your deposit, please reach out directly. Thank you, Leslie Lanier - Community Manager - (719) 634-8111
              Review Author Icon

              Resident 1161408

              Verified Resident ā€¢ 2019 - 2023

              7/20/2023

              I moved into the Flats at Pinecliff in 2019. While the apartment itself, unrenovated and with no laundry machine inside my apartment, was an acceptable price four years ago, the price of rent has increased far too much for what the space is. The complexā€¦Ā See More >
                Manager

                7/24/2023

                The Flats at Pinecliff
                We apologize for the issues you have experienced during your time here. We understand your concerns regarding rent increases and the perceived lack of improvements. We appreciate your feedback about dog waste, trash, pool availability, office hours, and parking fees. Your comments will be shared with our management team so that we can address these areas for improvement. If there is anything specific you would like to discuss or if you have any further questions or concerns, please feel free to reach out directly. Thank you, Leslie Lanier - Community Manager - (719) 599-3636
                Review Author Icon

                Resident 1146011

                Verified Resident ā€¢ 2022 - 2023

                6/1/2023

                Best housing I've ever encountered! Hit a rough patch? The flats staff will work with you through every step of the way. Maintenance is fast, neighbors are sweet. If the star system had more than 5 I'd give 20. 10/10 recommend. 14/10 recommend.

                  Manager

                  6/1/2023

                  The Flats at Pinecliff
                  Thank you for taking the time to share your positive experience at Flats at Pinecliff! We're thrilled to hear that our staff has been a great support system for you and that our maintenance team has been so speedy with service. We're lucky to have such sweet residents like you, and we appreciate your recommendation!
                  Review Author Icon

                  Resident 1133217

                  Verified Resident ā€¢ 2022 - 2023

                  4/20/2023

                  Absolutely terrible. Will not be renewing our lease. Car has been broken into twice. Laundry stolen. All management says anytime is "did you file a police report". Instead of installing cameras or security to actually fix the problem.ā€¦Ā See More >
                    Manager

                    4/20/2023

                    The Flats at Pinecliff
                    I'm sorry to hear about your negative experience in our community. I sincerely understand the frustration and inconvenience of having your car broken into and your laundry stolen. We take these incidents very seriously, and I apologize if we've left a different impression. We are constantly looking for ways to improve, and we appreciate your feedback. If you would like to discuss this further, please don't hesitate to contact me. Thank you, Leslie Lanier - Community Manager - (719) 634-8111

                    Updated Review

                    Review Author Icon

                    Resident 1011383

                    Verified Resident ā€¢ 2021 - 2023

                    4/1/2023

                    Maintenance response quickly most of the time. There are junkies that dumpster drive from the shady motel next door. The parking is overcrowded. We're charged to park our vehicle. Loud neighbors (barking dog) are not addressed enough to change anything. Dog poop everywhere. Poop receptaclesā€¦Ā See More >
                      Manager

                      4/10/2023

                      The Flats at Pinecliff
                      This feedback is concerning to read, and I understand you're upset. I apologize for the parking issues that you have outlined, as well as the loud neighbors and overflowing receptacles. These do not sound like the ideal living situations that we strive to provide, and I am sorry for that. When you have a moment, please consider reaching out to me. I would like to see how we can assist you moving forward. Thank you, Leslie Lanier - Community Manager - (719) 599-3636
                      Review Author Icon

                      Resident 1112960

                      Verified Resident ā€¢ 2022 - 2023

                      2/13/2023

                      I really love the front office person, not so much the manager. The apartment was not completely painted and they are not doing a great job in enforcing community rules. The heat went off and stayed off for over 24 hours during a huge coldā€¦Ā See More >
                        Manager

                        2/14/2023

                        The Flats at Pinecliff
                        Our goal is to curate a wonderful living community, and we truly appreciate your feedback as it gives us an opportunity to learn and grow. I'd like to step in so that I may address your comments directly and see what I can do to help. If you are willing, please consider giving me a call. Thank you, Ria Meaker - Community Manager - (719) 599-3636
                        Review Author Icon

                        Resident 1094865

                        Verified Resident ā€¢ 2019 - 2022

                        12/15/2022

                        Overall, the complex and unit are fine. The location is great, maintenance is generally responsive and do actually address issues, and considering how close the complex is to UCCS there aren't a lot of loud students. As a whole, management has gone downhill quickly inā€¦Ā See More >
                          Review Author Icon

                          Resident

                          Resident ā€¢ 2022

                          9/17/2022

                          It's an apartment nothing special. Building 4740 has had the front main door broken for about 4 months now? no one seems to care to fix it. Who ever does the landscaping sucks. The secuirty is a joke, my car has almost been broken intoā€¦Ā See More >
                            Review Author Icon

                            Resident

                            Resident ā€¢ 2014 - 2022

                            9/6/2022

                            Sorry it took so long for me to do this, being so important it is to let you know about the staff and complex. Which I'll stay. Other things have gotten in the way medically, but not having to do with the maintenance or administrative. Being onā€¦Ā See More >
                              Review Author Icon

                              Resident

                              Resident ā€¢ 2014 - 2022

                              8/7/2022

                              For the most part it has been pleasant. I choose Flats at Pineclift, because I wanted to stay on the west side and the affordability. It has secure doors and it's quiet. Maintenance is quick to get whatever you need fixed, friendly as areā€¦Ā See More >
                                Review Author Icon

                                Resident 1044890

                                Verified Resident ā€¢ 2017 - 2022

                                7/14/2022

                                The rent is extremely high compared to the quality of the apartments and continues to rise to totally unreasonable amounts. The leasing office does not care if you have lived here for many years and always paid rent on time, they will raise your rentā€¦Ā See More >
                                  Review Author Icon

                                  Resident 1035069

                                  Verified Resident ā€¢ 2022

                                  6/12/2022

                                  Through common spaces like the stairs and parking lot we have been able to meet a few other residents that share similar schedules to ours and it's so nice to be able to have a quick conversation with a neighbor. However, some people that liveā€¦Ā See More >
                                    Manager

                                    6/20/2022

                                    The Flats at Pinecliff
                                    Thank you for providing your feedback. Our team always encourages our residents to provide their feedback whether positive or negative, we use both as a way to improve our resident experiences.
                                    Review Author Icon

                                    Resident 1018451

                                    Verified Resident ā€¢ 2021 - 2022

                                    4/21/2022

                                    Nothing good to say about these money grubbers and Karen's as your neighbor's. The first month and some change I was here. I parked under an awning, one day I woke up like normal to go crank my truck before work and it's towed awayā€¦Ā See More >
                                      Manager

                                      4/25/2022

                                      The Flats at Pinecliff
                                      We sincerely apologize that our service did not satisfy your expectations. Your feedback will help us get better. Please send us an email at flats.cm@avantiresidential.com or call at us 719.599.3636 with any details of your concerns as we would be more than happy to help you resolve these issues to make your living experience better. We look forward to hearing from you.
                                      Review Author Icon

                                      Resident 1017492

                                      Verified Resident ā€¢ 2015 - 2022

                                      4/18/2022

                                      Overall it's been peaceful. There typically is not any drama. The other tenants are respectful of their neighbors. It's close the garden of the gods and i25. There are pretty good selections of restaurants near the apartments.

                                        Manager

                                        4/19/2022

                                        The Flats at Pinecliff
                                        Thank you so much for sharing your positive feedback with us and allowing us to serve you. Have a great day!
                                        Review Author Icon

                                        Resident 1016210

                                        Verified Resident ā€¢ 2021 - 2022

                                        4/14/2022

                                        It's been good so far. My work Orders are completed fully and in good time. They are professional and nice with every concern I have. Front Desk Receptionist are very helpful and courteous. I just hope the residents can clean up after their dog's.ā€¦Ā See More >
                                          Manager

                                          4/17/2022

                                          The Flats at Pinecliff
                                          Thank you for providing your feedback. Our team always encourages our residents to provide their feedback whether positive or negative, we use both as a way to improve our resident experiences.
                                          Review Author Icon

                                          Resident 1014270

                                          Verified Resident ā€¢ 2021 - 2022

                                          4/8/2022

                                          These apartments are nice, but extremely overpriced. 600 square feet for $1410 a month? Plus extra fees if you have pets. Ridiculous. Also didn't come with a microwave & no lighting fixtures in the bedroom/living room. The fan with a light in the "dining room"ā€¦Ā See More >
                                            Manager

                                            4/11/2022

                                            The Flats at Pinecliff
                                            Thank you for providing your feedback. Our team always encourages our residents to provide their feedback whether positive or negative, we use both as a way to improve our resident experiences.
                                            Review Author Icon

                                            Resident 1010293

                                            Verified Resident ā€¢ 2021 - 2022

                                            3/28/2022

                                            It's hot. I have no control over the heat and I'm sweating my --- off. I also enjoy paying for the heat while opening all the window trying to escape the heat. And I'm from Texas. The women upstairs in 308 likesā€¦Ā See More >
                                              Manager

                                              4/4/2022

                                              The Flats at Pinecliff
                                              Thank you for taking the time to share your feedback with us. The team is investigating this further to learn more about your experience. If you are willing, please send an email to flats.cm@avantiresidential.com or give us a call at 719.599.3636 so we can further assist you. We hope you'll allow us to speak with you.
                                              Review Author Icon

                                              Resident 1008497

                                              Verified Resident ā€¢ 2021 - 2022

                                              3/21/2022

                                              They seem to be trying to improve, but have a long way to go. The grounds need to monitored as people tend not pick up after their pets. The windows are old and single pane which isn't great for the cold days here andā€¦Ā See More >
                                                Manager

                                                3/21/2022

                                                The Flats at Pinecliff
                                                Thank you for providing your feedback. Our team always encourages our residents to provide their feedback whether positive or negative, we use both as a way to improve our resident experiences.
                                                Review Author Icon

                                                Resident 1007578

                                                Verified Resident ā€¢ 2021 - 2022

                                                3/17/2022

                                                This place is ------. Front door to my building has been broken and taken out, there are bums next door at the motel that can walk in anytime. We don't feel safe. The elevator smells like there are dead rats in there. Lights in theā€¦Ā See More >
                                                  Manager

                                                  3/21/2022

                                                  The Flats at Pinecliff
                                                  Thank you for taking the time to share your feedback with us. The team is investigating this further to learn more about your experience. If you are willing, please send an email to flats.cm@avantiresidential.com or give us a call at 719.599.3636 so we can further assist you. We hope you'll allow us to speak with you.

                                                  Features & Amenities

                                                  Laundry
                                                  • On-site Laundry Facilities
                                                  Parking
                                                  • Reserved Parking Available
                                                  Pets
                                                  • Cats Allowed
                                                    Deposit: $100. Fee: $300. Rent: $35. Restrictions: We are a pet friendly community. Cats and dogs are welcome, however the following breeds are restricted: American Staffordshire Terriers, Staffordshire Bull Terriers, Rottweilers, Cane Corso, Presa Canarios, Bull Mastiffs, Wolf Hybrids. Proof of spay or neuter and up to date vaccines are required for pet approval. One Pet: Fee: $300 Deposit: $100 Monthly Pet Rent: $35 Two Pets: Fee: $500 Deposit: $200 Monthly Pet Rent: $65. Pet Limit: 2. Comments: Fees are per pet
                                                    Less Info
                                                    More Info
                                                  • Dogs Allowed
                                                    Deposit: $100. Fee: $300. Rent: $35. Restrictions: We are a pet friendly community. Cats and dogs are welcome, however the following breeds are restricted: American Staffordshire Terriers, Staffordshire Bull Terriers, Rottweilers, Cane Corso, Presa Canarios, Bull Mastiffs, Wolf Hybrids. Proof of spay or neuter and up to date vaccines are required for pet approval. One Pet: Fee: $300 Deposit: $100 Monthly Pet Rent: $35 Two Pets: Fee: $500 Deposit: $200 Monthly Pet Rent: $65. Pet Limit: 2. Comments: Fees are per pet
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                                                  Other
                                                  • 24-Hour Emergency Maintenance
                                                  • Additional Storage Available
                                                  • Air Conditioner and Heat
                                                  • Co-working Spaces with Wi-Fi
                                                  • Controlled Access
                                                  • Convenient to Walking and Biking Trails
                                                  • Courtyard
                                                  • Faux Wood Floors
                                                  • Fitness Studio with Cardio and Strength Equipment
                                                  • Framed Mirror
                                                  • Media Center and Coffee Bar
                                                  • On-site Professional Staff
                                                  • Outdoor BBQ Area with Pergola
                                                  • Package Receiving Service
                                                  • Pet-Friendly Community
                                                  • Plush Carpet in Bedrooms
                                                  • Pool
                                                  • Private Balcony/Patio
                                                  • Renovated
                                                  • Renovated Apartments
                                                  • Security Deposit Options Available
                                                  • Shaker Style Cabinetry with Modern Hardware
                                                  • Short Term Lease Available
                                                  • Spacious Closet
                                                  • Stainless Steel Appliances
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                                                  Leasing

                                                  Enjoy Colorado living at the Flats at Pinecliff!
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                                                  Office Hours

                                                  • Sunday: Closed
                                                  • Monday - Friday: 10:00 AM - 06:00 PM
                                                  • Saturday: 10:00 AM - 04:00 PM
                                                  This community is managed by

                                                  Avanti Residential

                                                  A-
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                                                  Communities
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                                                  Questions & Answers (0)

                                                  Frequently Asked

                                                  Based on 133 number of votes by renters, The Flats at Pinecliff is currently rated 3.1 out of 5 stars.
                                                  The Flats at Pinecliff is rated 2.2/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                  The Flats at Pinecliff is rated 3/5 stars in our renters maintenance survey, which is considered below average. The maintenance team is often slow to respond and does not always fully resolve issues.
                                                  The Flats at Pinecliff is rated 2.5/5 stars in our renters noise survey, which is considered poor. The noise level is consistently loud and disruptive, making it difficult to live in the complex.
                                                  The Flats at Pinecliff is rated 1.7/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                  The Flats at Pinecliff is rated 3.3/5 stars in our renters neighborhood survey, which is considered below average. The complex is located in a neighborhood with significant safety or desirability concerns, with few access to local attractions and services.
                                                  The Flats at Pinecliff is rated 2.7/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                  Managers have responded to 100% of their community reviews in the past year.
                                                  Managers have replied within 2.45 days to their community reviews in the past year.
                                                  Avanti Residential
                                                  Cats Allowed
                                                  Deposit: $100
                                                  Fee: $300
                                                  Rent: $35
                                                  Restrictions: We are a pet friendly community. Cats and dogs are welcome, however the following breeds are restricted: American Staffordshire Terriers, Staffordshire Bull Terriers, Rottweilers, Cane Corso, Presa Canarios, Bull Mastiffs, Wolf Hybrids. Proof of spay or neuter and up to date vaccines are required for pet approval. One Pet: Fee: $300 Deposit: $100 Monthly Pet Rent: $35 Two Pets: Fee: $500 Deposit: $200 Monthly Pet Rent: $65
                                                  Pet Limit: 2
                                                  Comments: Fees are per pet
                                                  Dogs Allowed
                                                  Deposit: $100
                                                  Fee: $300
                                                  Rent: $35
                                                  Restrictions: We are a pet friendly community. Cats and dogs are welcome, however the following breeds are restricted: American Staffordshire Terriers, Staffordshire Bull Terriers, Rottweilers, Cane Corso, Presa Canarios, Bull Mastiffs, Wolf Hybrids. Proof of spay or neuter and up to date vaccines are required for pet approval. One Pet: Fee: $300 Deposit: $100 Monthly Pet Rent: $35 Two Pets: Fee: $500 Deposit: $200 Monthly Pet Rent: $65
                                                  Pet Limit: 2
                                                  Comments: Fees are per pet
                                                  1 Bed, 1 Bath
                                                  2 Beds, 2 Baths
                                                  $1,000 Off Move-In Fees! *Restrictions apply. Must move in by 3/31. Reach out to your leasing team for more details.

                                                  Contact Property

                                                  The Flats at Pinecliff

                                                  March 2024

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                                                  Baths

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                                                  The Flats at Pinecliff is a 550 - 860 sq. ft. apartment in Colorado Springs in zip code 80907. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $1,073 - $4,717. Nearby cities include Manitou Springs, Fountain, Green Mountain Falls, Monument, and Woodland Park.

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