The Lookout at Broadmoor
#11,018 #22 #317

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The Lookout at Broadmoor

816 Oxford Ln, Colorado Springs, CO 80906
(32 Reviews)
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"I moved into Broadmoor Terrace last year and signed a 12 month lease. I could not be more " ...
$799 - $1,794/mo

Reviews

(32)

3 rating

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32 total reviews

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Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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lexiorton01@gmail.com

Resident 2022 - 2023

11/2/2023

The worst living experience i’ve ever had. 0 stars.

The lookout at broadmoor was my very first house that I rented out on my own and I could not be more disappointed with my experience while living there. For the entirety of my lease I had no heating or ac in my unit, during this time I was still paying for the common areas to be heated and almost 150 in electric bills on top of it for space heaters. Residents are not held accountable to put their trash in the dumpster, entrance doors do not lock so there are constantly unwanted people in stairways seeking shelter, residents chain smoke in the stair well, glass is constantly broken everywhere and pets have gotten injured as a result of this, when a resident sadly passed away and unfortunately decomposed in his unit the lookout at broadmoor took all of his belongings and set them next to the dumpster, left them for at least two whole weeks to have people coming to rummage through our parking lot and even set up camp within the furniture. After our ten month lease of spending $1275 for our unit they raised it almost $200 extra dollars per month to sign again. These apartments are… See More>
Manager

11/20/2023

The Lookout at Broadmoor
Hello, We appreciate you sharing your feedback about your experience at The Lookout at Broadmoor. We're sorry to hear that your stay did not meet your expectations. We encourage you to contact our Resident Services team at ResidentsServices@CONAM.com to provide more details so we can better understand and address your specific issues. We take your feedback seriously and are committed to improving our services. We wish you the best in your new residence, and if you have any further concerns, please don't hesitate to contact us.
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anonymous

Resident 2022 - 2023

7/10/2023

Don’t live here!!!!!!!

This place is the worst I have had no hvac in my unit for 7 months it’s 90 degrees in my unit in the summer and 45 in the winter I have put in multiple work order and they don’t care and they are more worried about making their office look nicer than everything else

    Manager

    7/13/2023

    The Lookout at Broadmoor
    Hello, We apologize for the inconvenience and frustration you've experienced with the HVAC in your unit. Your comfort is important to us, and we understand the impact it has on your daily life. We would like to address this issue promptly and ensure that it is resolved to your satisfaction. Please contact us at residentservices@conam.com so we can further discuss the situation and work towards a resolution. Thank you for bringing this to our attention.
    Review Author Icon

    anonymous

    Resident 2022 - 2023

    1/30/2023

    Do not move here

    My living experience at the lookout at broadmoor has been the worst housing experience in my entire life. The move in was a nightmare. After driving over night from iowa with a huge trailer with my parents helping me, we got the keys from the office (the office people didn’t bother telling us how to get into the building or anything), then we walked in to an absolutely disgusting apartment. There was LITERAL dog feces on the floor (I hope it was from a dog). There was black spray paint on the closet doors and the DARK carpets were so so stained with disgusting black marks. The whole floor of that place was littered with stuff. When I called the office, they said the cleaning lady was late and had not gotten to it yet and that I could come back in 3 hours to move in. After I had driven THROUGH THE ENTIRE NIGHT to move in WITH MY OLDER PARENTS, I did NOT want to WAIT on the day that I was supposed to move in. And we weren’t there too early or anything. My floor also always has a strong odor of cigarette smoke even though it’s… See More>
      Manager

      2/6/2023

      The Lookout at Broadmoor
      Hello, Thank you for taking the time to leave us your honest feedback. We're concerned by what's stated in your review and would appreciate an opportunity to speak with you privately to learn more about your recent experience with our staff here at Lookout. Our Regional Manager, Mia, has reviewed your feedback and would love the opportunity to speak to you further regarding your experience. They can be reached at 720-386-2989.
      Review Author Icon

      anonymous

      Resident 2019 - 2022

      4/27/2022

      Worst management EVER!!!!

      Since CONAM took over this property it has done nothing but let this property go down hill. I use to love living here but, now it’s just embarrassing. Work orders never get addressed or finished. The manager and the 1 maintenance guy do nothing but hangout together in the office. The office is never open, there is trash everywhere to include dog crap and broken glass and more trash in the parking lot. Haven’t seen anyone come to clean the common areas or the stairwells in I don’t know how long and when they do clean it’s pathetic. There is trash and boxes in my hallway that have been there going on 3 weeks from people getting evicted. Everyday myself and family see all this and it’s just a constant reminder of how little the management cares about this place.

        Manager

        1/17/2023

        The Lookout at Broadmoor
        Post: Hello, We'd love to explore your concerns further with you and see if we can do something to make your living environment more comfortable. Our Regional Portfolio Manager, Mia, has reviewed your feedback and would love the opportunity to speak to you further regarding your experience. They can be reached at 720-386-2989. We sincerely appreciate your feedback and hope to hear from you soon!
        Review Author Icon

        anonymous

        Resident 2019 - 2021

        9/22/2021

        I have been living here for 20 months, We have had 3 different owners and each one has become worse then the prior. They are forcing good tenants out by increasing rents anywhere from 200 to 600 a month to force out current tenants even the senior citizens who are on fixed income. The bottom line is this ownership is ruthless.. We have no security at all. We have had childrens bikes stolen, pictures in hallways stolen. License plates removed from vehicles. Cars stolen. Homeless wander into buildings because our back doors are always unlocked. They only care about increasing their margins and hurting the tenants. The place is always filthy because they got rid of our housekeeper who took care of the place for 150 apartments. Now a cleaner comes once a week to vacuum floors and not much else. We have been without water on many many occasions. Police are here all the time. Windows to doors get smashed. Inner doorknobs are missing for 2 months before they finally replaced it. A fire door on the fifth floor is not able to be closed because maintenance did not put it on properly after someone had removed it. I… See More>
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          macz

          Resident 2015 - 2017

          4/9/2017

          From August 2016, there is no man who systematiclly fixes any problems. The person in the office is incompetent . No one will clean litter around. the other old lady is very rude, with a weak English. Nobody cares about the good of tenants counts , only raise the rent. I would not recommend anyone to this suite of apartments.

            Review Author Icon

            tparkerjls

            Resident 2015 - 2017

            4/3/2017

            They took 710 dollars out of my 1000 dollar deposit for normal wear and tear. This was after I got out of the apartment a day early and went through it with the main landlord to make sure there wasn't anything else I can do. So just expect that they are going to rip you off almost your entire deposit. Also you have to pay your rent with a money order in person on the first of every month, stuck in the stone age.

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              JackieTDM

              Resident 2016 - 2017

              2/8/2017

              Awful place. Trust me, I'm not a super picky person, but let me tell you... The owner of this place is incredibly uncaring and so are the people at the front. Both of the ladies up at the front have no clue what the hell they are doing and very rude. My rent for a one bedroom was 720 a month. Not a terrible price but nothing in my apartment was updated, for the first several months, there was an awful bug infestation, and during this last summer, the woman above me died and the leasing office was supposed to be doing wellness checks on her and for 2 weeks she was rotting away. Shouldnt have happened if they werr doing their job. On top of that, theyre old apartments so everyone shares air vents. Would have called the police sooner if I had known what rotting flesh smelled like. The halls smell like cat piss and I can hear everyone's casual conversation in the hall. So let me tell you, it was hardly even worth the 720, and I know rates went up ridiculously. The money you spend on rent is obviously not invested in the apartment complex, as you… See More>
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                anonymous

                Resident 2014 - 2016

                12/1/2016

                They are doing improvements slowly, just this year brand new washers and dryers were installed and the past several weeks all new carpeting was installed and new LED lighting is being installed. Clubhouse is nice with free xmas dinner provided. Recommend this place to live.

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                  anonymous

                  Resident 2015

                  7/17/2015

                  1st floor hall smells like death, and the 3rd floor hall smells like cat piss. Other than that not too bad, but I will not be renewing my lease. Thinking of maybe even breaking the lease.

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                    anonymous

                    Resident 2014

                    9/26/2014

                    Bad management! Lived here for 5 months and was not pleased. Manager was very rude but blunt and didn't work with the tenants. Also the hallways smelled like cat urin. Had police do a health and welfare on me and they thought it was a disturbance then they try to get involved in others bussiness. They cleaned gutters and left a mess right out of my window. Will never recommend this place and also speaking to the VFW because they had problems with my service dog and didn't want it there

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                      anonymous

                      prospectiveVisited 2014

                      3/19/2014

                      BAD Manager never leasn other things not light on at back site car parking at night very dark not safety for kid and car I hope fix both spaicaly cleaning car parking at snowing time thanks

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                        allyssac

                        Resident 2012 - 2013

                        6/26/2013

                        I moved into Broadmoor Terrace last year and signed a 12 month lease. I could not be more pleased with this apartment complex. As soon as I saw the complex and saw the unit, I knew it was exactly what I wanted. We rented a 2 bedroom 1 bath and it was amazing. The rooms were extremely spacious as was the living room. We had a wonderful balcony that stretched from one end of our apartment all the way to the other. The community is very quiet and if you don't want to be dealing with parties or loud music going on, this complex is for you. The office staff was ALWAYS amazing and friendly and go out of their way for residents. When I first moved in, we had a different manager and she was okay. Sam came in a few months after we moved in and was above and beyond with residents (I even witnessed her drying someone else's clothes that were left in a dryer and forgotten, then she folded them!)The grounds are kept up well and we had an amazing view of the mountains from our balcony. This is a great community and I highly recommend… See More>
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                          anonymous

                          Resident 2013

                          6/6/2013

                          We moved to Broadmoor Terrace from another apartment complex (Wildridge)and it was a good decision. Here at Broadmoor Terrace, we had a studio apartment with a beautiful view of the mountains. Loved it. Cute little apartment for a couple. Huge closet, 1 bathroom and pantry. Spacious kitchen with appliances. The whole property is clean and green. We saw deers almost every other day. :) Plenty of parking space. Management is very friendly and helpful. They helped us many times with various problems. I do recommend the Broadmoor Terrace.

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                            CittCat

                            Resident 2011 - 2013

                            5/31/2013

                            My sister and I have lived in the broadmoor terrace apartments for the past 2 years and today is our last day here. My experience was over all a good one the neighbors were always nice and the courtyard was always being attended to. In the time we lived there they cleaned up the courtyard and planted a few more trees. We got a new manager within the last year who has helped us tremendously, my sister and I have been looking for a house since before we moved in and we knew this was only temporary, so when we finally found a house she let us sign a 2 month lease instead of the usual 3 month that helped us be in the house the time we needed to be. Any time we needed a light changed or something fixed the maintenance would be there as soon as they could. The staff was always friendly saying hello and seeing how we're doing. The other good thing about this place is it's super close to down town and old colorado city, so you don't have to drive to far to get anywhere. Throughout the 2 years… See More>
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                              anonymous

                              Resident 2007 - 2013

                              5/29/2013

                              I have lived at Broadmoor Terrace Apartments for approximately six years; have been a good tenant who has kept to himself. I am also a veteran, and I have two college degrees. What follows is my own personal opinions on Broadmoor Terrace Apartments: It has been a while since anyone has posted reviews for Broadmoor Terrace Apartments. I guess it is because the apartments have in the past been somewhat decent. Unfortunately, this is no longer the case. About six to seven months ago there was a major change to the community manager (Not sure as to why, but the previous manager of six years was very decent). Ever since then, this apartment complex has gone downhill. There have been numerous complaints from tenants that their rent has kept going up and up (mine went up from 425 to 445 dollars), as well as a lack of care, professionalism, and customer service from this new manager. As for me, I was not given the right to renew my lease. When I asked the reason as to why, the manager said that they could not tell me. The new manager told me this was… See More>
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                                Jacquewhipps

                                Resident 2013

                                5/19/2013

                                Broodmoor Terrace are nice quite apartments. I lived theer from Jan -May 2013 we moved because my husband I got stationed somewhere else. While we were there we had no issues. Maintence orders got fixed in one day. It was clean we had new carpet and paint on the walls. The only thing I would say needs improvement are new appliances. I highly recommend this place, management is wonderful!

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                                  anonymous

                                  Resident 2011 - 2012

                                  1/31/2012

                                  I'm just going to be honest....

                                  If your looking for someplace quiet, where you will never hear your neighbors don't move into an apartment, but for the most part we don't hear ours. We're ground floor so we hear walking from upstairs and talking from the hallway but otherwise it's quiet. The people in the office are Very nice! We've never had a problem with them. In all reality we love this apartment; however, (here's your warning) you share your vents with neighbors. My husband and I are not smokers and hate even the most remote smell and even after covering the vents it still comes from underneath the kitchen sink. We've tried air purifiers and candles and nothing works. We're sad to have to move but we can't keep our one year old in second hand smoke. Laundry room not worth using, though. Better deal down the street.

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                                    anonymous

                                    Resident 2011

                                    12/22/2011

                                    Great place for the money

                                    I moved to Colorado Springs recently and Broadmoor Terrace is the first place I have lived. I have been very impressed by the quality and size of the unit I am in for the price. I know bunch of other renters in the area and I have by far the biggest apartment and the cheapest rent. I feel very safe in and around the building, enjoy using the pool during the summer, and I can never hear noisy neighbors around me. My only complaint with the place is that the main office closes at five so if I can't get home from work early there is no way for me to pick up delivered packages. I'd highly recommend for anyone looking for a good place to live for a low price.

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                                      anonymous

                                      Resident 2011

                                      7/1/2011

                                      Old but nice

                                      We have lived here for just under a year and are about to move out because we are looking for something further north. On the whole, while not perfect, Broadmoor Terrace Apts have been pretty good for us. The community here is great. Lots of older people and young families. In the year we lived here, I can only think of one time we had an issue with noise from another apartment. The buildings are a little old, but well built and conserve heat very well. We only had to turn on our heater a handful of times during the winter. No designated parking, but the lots are very large so there is usually something close. Plus the entire place is very well lit and feels safe at night. Our main issue with these was that a big motivation for us moving in was the wood burning fireplace. Then, around November, we received notice that they were being shut down and replaced with cheesy electric logs (plastic with a flickering bulb beneath) Apparently there were concerns with some tenants not knowing how to open there flues or something. Lame. Anyway, its true the washing machine facilities are a little small,… See More>
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                                        Mandy1969

                                        Resident 2007 - 2009

                                        3/22/2009

                                        Feels like home

                                        I love my apartment. It is very spacious and I feel like it is a home rather than just an apartment. Management really tries to create a sense of community by hosting different events and remembering residents around the holidays.

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                                          jmtrevino

                                          Resident 2007 - 2008

                                          12/13/2008

                                          the best for the BEST

                                          You are all so wrong! This Place is such a great place I signed up for another lease you can t get such a nice apartment for the amount of Rent! The management is so nice they even know me by name. As far as noise I never hear it. My place even has tile floors try getting that with no extra charge? The best parts are the views just recently I got the BEST Colorado experience a flock of Deer with their buck up close and personal. If you re not living here your not living Colorado!

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                                            capt2cv

                                            Resident 2008

                                            3/5/2008

                                            DO NOT MOVE IN!!! LOUD 60'S APARTMENT HOTEL

                                            POOR deceiving management with false advertisement... Very loud and rude tenants with no consideration in complaints...! Very old building that is built as a HOTEL... 3 washer & dryers for the entire community.... Far too much money for this old place. Not worth your time & experiance... Appliances really never work...!

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                                              anonymous

                                              Resident 2006

                                              9/9/2006

                                              Walk away now..

                                              I have lived in this complex for 6 months-Terrible. The building is old, paint is layed on top of paint, carpet is stained and torn, the drains tend to not drain. The walls are very thin and you can hear anything and everything from each neighbor. The neighbor above our apartment was the worst, you could hear them drilling or working and walking from every room. The hallways smell and if you like to turn on the air in the summer, you get the pleasure of smelling anything from every apartment, i.e. smoke and food. The parking lot is a pain and in the summer the tar melts and softens easily. I would never recommend this apartment to anyone, even with the rent being low. The landscaping has been a project since we moved in and to this day its still just a bunch of dirt and dead grass. It was funny though-our utility bill went up due to the more "landscaping" that was supposed to be done. Our water was shut off for hours daily due to their little project. If you want to do laundry, make sure you feel like walking all over. You could be lucky and… See More>
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                                                tmeaglefeathers

                                                Resident 2006

                                                5/18/2006

                                                Rude

                                                I am not a resident but called to ask for an availability and was answered by an individual with a lack of customer service skills. Her rude attitude and lack of tact has given me a preview of the service to come as a resident. If they feel they have the right to treat potential residents in such a manner then they must be doing very well for themselves and do not need my business, so I will not be calling following up with an inquiry.

                                                  Floor Plans & Pricing

                                                  Studio

                                                  S1

                                                  Studio, 1 Bath | 433 sq. ft.

                                                  $799 - $939

                                                  See Floor Plan Details

                                                  S2

                                                  Studio, 1 Bath | 433 sq. ft.

                                                  $799 - $944

                                                  See Floor Plan Details

                                                  1 Bedroom

                                                  A1

                                                  1 Bed, 1 Bath | 632 sq. ft.

                                                  $879 - $1,004

                                                  See Floor Plan Details

                                                  Disclaimer: Special, prices and availabilities subject to change.

                                                  epIQ Ratings

                                                  What is epIQ?

                                                  The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                  epIQ Report Card

                                                  In partnership with SatisFacts™

                                                  Community epIQ Grade

                                                  C
                                                  C

                                                  Renter Ratings

                                                  D

                                                  Review Ratings

                                                  Noise

                                                  1.0

                                                  Grounds

                                                  1.0

                                                  Safety

                                                  1.0

                                                  Office Staff

                                                  1.0

                                                  Maintenance

                                                  1.0

                                                  Neighborhood

                                                  4.0

                                                  Survey Ratings

                                                  SatisFacts™ Tour Survey

                                                  SatisFacts™ Move-In Survey

                                                  SatisFacts™ Maintenance Survey

                                                  SatisFacts™ Renewal Survey

                                                  Review Count

                                                  D+

                                                  Number of reviews in the past 365 days

                                                  1

                                                  Manager’s Review Engagement

                                                  A+

                                                  Percentage of reviews responded to

                                                  100.00%

                                                  Manager’s Review Reply Time

                                                  B

                                                  Average time to respond to reviews

                                                  18 days

                                                  View Community Timeline
                                                  View Community Timeline

                                                  Features & Amenities

                                                  Laundry
                                                  • Laundry On-Site
                                                  Parking
                                                  • Parking
                                                  Other
                                                  • Balcony
                                                  • Clubhouse
                                                  • Fireplace
                                                  • On-Site Maintenance
                                                  • Patio
                                                  • Pool
                                                  • Refrigerator
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                                                  Leasing

                                                  Broadmoor Terrace is located in Colorado Springs, Colorado. Choose from spacious studio, one, two, and three-bedroom floor plans. Apartment features include an all-electric kitchen, carpeted floors, a refrigerator, and a balcony and patio. Community amenities presented are a welcoming clubhouse, laundry facility, picnic area with barbecue, and a shimmering swimming pool. We are a pet-friendly community.
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                                                  Office Hours

                                                  • Sunday: Closed
                                                  • Monday - Friday: 09:30 AM - 05:30 PM
                                                  • Saturday: 10:00 AM - 04:30 PM
                                                  This community is managed by

                                                  CONAM Management Corporation

                                                  C
                                                  C
                                                  Communities
                                                  169

                                                  Questions & Answers (1)

                                                  Anonymous
                                                  Asked on: 11/07/2017
                                                  Q: Can you hear your neighbors within your unit?
                                                  Anonymous
                                                  Answered on: 11/07/2017
                                                  A: As with any apartment living, normal sounds no, extremely loud yes.

                                                  Frequently Asked

                                                  Based on 32 number of votes by renters, The Lookout at Broadmoor is currently rated 3 out of 5 stars.
                                                  The Lookout at Broadmoor is rated 1/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                  The Lookout at Broadmoor is rated 1/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                  The Lookout at Broadmoor is rated 1/5 stars in our renters noise survey, which is considered poor. The noise level is consistently loud and disruptive, making it difficult to live in the complex.
                                                  The Lookout at Broadmoor is rated 1/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                  The Lookout at Broadmoor is rated 4/5 stars in our renters neighborhood survey, which is considered good. The complex is located in a generally safe and desirable neighborhood with good access to local attractions and services.
                                                  The Lookout at Broadmoor is rated 1/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                  Managers have responded to 100% of their community reviews in the past year.
                                                  Managers have replied within 18 days to their community reviews in the past year.
                                                  CONAM Management Corporation
                                                  No pet policy available
                                                  1 Bed, 1 Bath
                                                  2 Beds, 1 Bath
                                                  3 Beds, 2 Baths
                                                  Studio, 1 Bath

                                                  Contact Property

                                                  The Lookout at Broadmoor

                                                  July 2024

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                                                  Baths

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                                                  The Lookout at Broadmoor is a 433 - 1,568 sq. ft. apartment in Colorado Springs in zip code 80906. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $799 - $1,794. Nearby cities include Manitou Springs, Fountain, Green Mountain Falls, Monument, and Woodland Park.

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