Review History for renee0719

The Preserve at Hidden Creek


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renee0719

Resident 2010 - 2013

12/7/2013

I have lived in this complex for 3.5 years. I continue to live here for the convenience of location. However, this is not my ideal place to live. The apartments are old, and not up to date. The insulation is horrible! Each winter I have to put window seals on all the windows and sliding door, and the living room is still freezing! Ice often accumulates on the plastic seals, showing how much air and moisture are coming into the apartment. Each winter I speak with the management office/maintenance department about the windows and amount of freezing cold air coming into my apartment, and each year they say nothing can be done. The lack of insulation allows you to hear everything your neighbors do, at all hours of the day or night. The oven is extremely old and outdated. The particular one in my apartment is too hot, the timer does not work, and when I asked to have it fixed, I was told the oven was too old and they could not get the parts to fix it. The outside of the property is beautiful. However, do not let the model unit fool you. The inside of these apartments are old and outdated. Unless you like to be freezing cold in your apartment 5 months out of the year, do not live here.
Manager

12/27/2013

The Preserve at Hidden Creek
We appreciate your feedback, and are sorry to hear that your stay with us has not been to your satisfaction. Recently we have had a professional assess the windows, and his recommendation is minimal but we are hoping to have it corrected shortly. Resident satisfaction is a top priority of ours. We would love to address your concerns personally. Please contact us at your earliest convenience, so we can try and better meet your needs. We want your time spent with us to be a positive experience. Again we would like to thank you for your feedback, and we will do what we can to make the The Preserve a place you can be happy to call your home.

Review 15 out of 120

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The Preserve at Hidden Creek

March 2024

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